Orthodontic Treatment Lead

Overview

Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care. This mission drives everything we do. With over 2,500 employees in offices across the country from clinical to support staff - we are united in our mission to create happy, healthy smiles through providing high quality dental care in a fun, compassionate environment. Are you ready to join us in creating our next million smiles? We have JUST the opportunity for you.

The Orthodontic Team Lead (OTL) is responsible for the day-to-day function and management of the assigned team. The OTL drives case acceptance by assisting patients with questions about treatment plan, monitors patient’s progress to ensure completion of treatment plan, billing, and post-treatment care.

Responsibilities

• Responsible for the operational readiness, appearance and presentation of the team / work space
• Obtain high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options
• Direct supervisor for assigned team with the ability to professionally coach, develop, and deliver disciplinary actions as needed to manage performance
• Ensures the patients receive a great experience
• Patient Communication and Education: Explain treatment plans and timeline to patients and families in clear, simple terms. Address concerns and answer questions. 
• Financial Coordination: Present financing options and assist patients with affording care. Educate patients on insurance coverage and payment options. Ensure timely payment collection and manage outstanding balances
• Administrative Duties: Schedule and confirm appointments. Maintain detailed patient records (medical history, treatment in progress). Submit paperwork to insurance 
• Technical Assistance: Operate X-ray machines and assist with clinical tasks when required (if certified) 
• Solicit referrals from patients post treatment and track satisfaction with work provided
• Performs to the highest integrity by adhering to all government regulations, company standards, and company compliance programs
• Other duties as assigned.

Qualifications

Education/Experience:

• High School Degree or GED equivalent required
• Minimum of 1+ years working experience as an Orthodontic Treatment Coordinator in another practice is required
• 3+ years management experience (preferably in healthcare or dental environment)
• High level knowledge of Orthodontics and associated treatment planning preferred
• State certification may be required dependent upon location

Required or Specialized Skills:

• Strong written and oral communication skills required
• Additional certification may be required dependent on location
• Computer Proficiency – comfortable in the Microsoft Office Suite
• Understand and have the ability to effectively communicate techniques utilized in the Orthodontic field
• Have a detailed knowledge of dental insurances, service limits, PPO, Self-Pay collections, and financing options

Preferred Skills:

• Dental Radiation Safety Certification preferred
• 3+ years of sales or customer experience strongly preferred
• High level knowledge of Orthodontics and associated treatment planning preferred
• Ability to articulate techniques utilized in the Orthodontic field, treatment plan presentations and CDT codes highly preferred
• Knowledge of dental insurances, service limits, PPO, Self-Pay collections, and financing options preferred
• Proficiency in computer usage and Microsoft Office Suite strongly preferred
• Bilingual English-Spanish is a plus
• Dental Radiation Safety Certification preferred

Physical Requirements: 

The nature of work requires the ability to:

• Effectively communicate and exchange information with patients, their parents, clinicians, and staff
• Operate a computer, keyboard, and standard office equipment
• Lift/carry up to 30 lbs and be able to twist, turn, bend, and stoop

Work is performed in a professional office, clinical, or support environment, depending on the role and business needs. Team members may be required to work extended or alternate hours during peak periods or to support operational requirements. Scheduled hours and work location may vary based on business needs.

Equal Employment OpportunityBenevis, Inc. is an equal opportunity employer. We do not discriminate in employment on the basis of any characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, compensation, training, and separation.

Reasonable AccommodationBenevis, Inc. provides reasonable accommodations to qualified individuals with disabilities and forsincerely held religious beliefs. If you need accommodation to apply, interview, or perform the essential functions of this position, you may contact the Human Resources Department.