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Terra

Aggregates health data for developers

Client Operations Lead

Project ManagementConfirmed live in the last 24 hours
Full-timeRemote in USA$100k - $110k /yr

About the Job

Requirements

  • At least 4 years of experience in a fast-paced agency environment, leading cross-functional project teams and managing client communications end to end.
  • Experience delivering complex digital marketing and web projects.
  • Ability to manage deadlines, dependencies, and shifting priorities.
  • Ability to lead client conversations, ask thoughtful questions, and translate abstract goals into actionable plans.
  • Ability to proactively resolve blockers and troubleshoot delivery risks.
  • Experience with project management tools such as ClickUp, Asana, or Airtable, and maintaining, scaling, and improving systems that keep projects and teams aligned.
  • Ability to work primarily during Pacific Time hours (8:00am–5:00pm PT), with flexibility to meet with clients and collaborate with the international team when needed.

Responsibilities

  • Own successful delivery of projects across a book of accounts, from kickoff through completion.
  • Build trust-based client relationships and act as a strategic partner in helping clients achieve their goals.
  • Identify and communicate opportunities, risks, or gaps to clients before they become problems.
  • Lead cross-functional teams spanning strategy, content, design, paid media, and web development, ensuring clarity, alignment, and accountability.
  • Advocate for both clients and the team, balancing empathy with accountability to support healthy, long-term relationships.
  • Create and maintain structured project plans, timelines, and trackers.
  • Lead recurring client meetings, communicate proactively, and set realistic expectations.
  • Ensure on-time delivery and reset expectations with clients and internal teams when timelines shift.
  • Gather client inputs, approvals, and feedback efficiently to minimize blockers and maintain momentum.
  • Communicate actively and transparently with internal teams and clients, primarily through Slack and Zoom.
  • Review deliverables for accuracy, alignment with objectives, and quality before they reach clients.
  • Track project goals and measurable progress toward client outcomes and overall success.

About the Company

Terra

Aggregates health data for developers

Terra aggregates and structures health and fitness data from multiple sources (e.g., Garmin, Fitbit, Oura) and provides a developer-focused API. It ingests data in various formats, normalizes it into a consistent data model, and exposes it through structured endpoints, along with debugging tools and comprehensive documentation, so businesses can access reliable health data for their applications. The product is designed for B2B use, selling access to its data to other companies, not individual users. Terra differentiates itself by targeting developers with strong testing and support tooling, extensive docs, and an expanding set of integrations (WearOS, Apple SDKs, iHealth, FatSecret, FreestyleLibre), while maintaining HIPAA compliance to ensure data privacy and security. Its goal is to become a trusted data backbone for health and fitness data, enabling other businesses to build health-tech applications quickly and securely.

Company size
11-50
Company stage
Seed
Total funding
$2.9M
Headquarters
London, United Kingdom
Founded
2020

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