Sunreef Yachts

Builds custom luxury catamarans and yachts

Quality & After-Sales Manager

Quality EngineeringPosted on Nov 14

Full-timeRas Al-Khaimah - Ras Al Khaimah - United Arab EmiratesNo salary listed

About the Job

Requirements

A bachelor's degree or diploma in Marine Engineering, Mechanical Engineering, Naval Architecture, Quality Management, or a related technical field is required.
At least 7–10 years of relevant experience in yacht manufacturing, shipbuilding, marine quality management, or after-sales technical services is required.
Previous managerial or supervisory experience within the marine industry is required.
A strong understanding of yacht construction, commissioning, technical systems, and warranty management is required.
An understanding of FRP/composite construction, hull structures, mechanical systems, electrical installations, plumbing, HVAC, and yacht interiors is required.
The ability to read and interpret technical drawings, engineering specifications, and inspection reports is required.
Knowledge of quality inspection procedures, nonconformity management, root cause analysis, and corrective and preventive actions is required.
Familiarity with marine classification requirements and applicable industry quality standards is required.
Experience handling warranty claims, technical investigations, and customer complaints is required.
The ability to coordinate, solve problems, report, and manage teams is required.
The ability to communicate effectively with yacht owners, captains, suppliers, and internal technical teams is required.
Willingness to travel for yacht inspections, technical support, and after-sales activities is required.

Responsibilities

Oversee quality inspections during yacht construction, assembly, commissioning, and final delivery.
Ensure work meets approved drawings, technical specifications, company standards, and applicable marine regulations.
Identify quality defects and nonconformities across structural, mechanical, electrical, plumbing, interior, and finishing works.
Monitor quality checkpoints at different stages of yacht production.
Coordinate with Production and Engineering teams to resolve quality issues before yacht delivery.
Ensure corrective actions are completed and verified within agreed timelines.
Maintain quality inspection records, defect reports, and corrective action documentation.
Manage after-sales service activities, warranty claims, and technical complaints received from yacht owners, captains, and service representatives.
Review reported defects and coordinate technical assessments to identify the cause of problems.
Plan and coordinate warranty repairs, maintenance, and rectification works with internal teams and external service providers.
Ensure after-sales issues are resolved within agreed timelines while maintaining customer satisfaction.
Monitor outstanding warranty claims and follow up until successful closure.
Coordinate technical support for yachts operating in different locations when required.
Maintain records of warranty claims, repair costs, service history, and completed rectification works.
Investigate recurring quality defects and after-sales complaints to identify their root causes.
Determine whether defects originate from design, production, installation, materials, suppliers, or commissioning.
Work with Engineering, Production, and Procurement teams to implement corrective and preventive actions.
Ensure lessons learned from delivered yachts are applied to ongoing and future yacht projects.
Recommend improvements to production processes, inspection procedures, and quality standards.
Monitor recurring defects to reduce warranty costs, rework, and customer complaints.
Coordinate final quality inspections before yacht handover.
Ensure identified defects and outstanding items are documented and resolved before delivery.
Work with Project Managers, Production, and Commissioning teams to ensure yachts meet delivery requirements.
Review punch lists and monitor closure of outstanding items.
Support sea trials, technical inspections, and customer acceptance activities when required.
Ensure proper handover of quality records, warranty documentation, and outstanding service items to the after-sales team.
Coordinate quality inspectors, after-sales technicians, and service teams to ensure timely completion of assigned tasks.
Work closely with Production, Engineering, Procurement, Project Management, and Service departments.
Coordinate with suppliers and subcontractors to resolve material defects, equipment failures, and installation issues.
Prioritize critical quality and after-sales issues based on safety, operational impact, customer requirements, and delivery schedules.
Conduct regular quality and after-sales review meetings to monitor progress and outstanding issues.
Prepare regular reports on production quality, warranty claims, and after-sales activities.
Maintain an updated tracker of quality defects, corrective actions, and pending warranty issues.
Monitor warranty repair costs and identify opportunities to reduce unnecessary expenses.
Track recurring defects and provide recommendations to management.
Monitor key performance indicators, including quality defects and recurring issues, outstanding and overdue nonconformities, warranty claims and repair costs, average resolution time for after-sales complaints, closure of corrective and preventive actions, customer satisfaction, and repeat complaints.

Desired Qualifications

Experience working with luxury yachts, superyachts, or complex marine vessels is highly preferred.

Quality & After-Sales Manager

Sunreef Yachts · Ras Al-Khaimah, United Arab Emirates · Full-time · Posted 2026-11-14

Workplace: on_site

Department: Sales

Description

ole Overview

The Quality & After-Sales Manager is responsible for ensuring that yachts meet the company's quality standards throughout production, commissioning, delivery, and after-sales service.

The role focuses on identifying and resolving quality issues, managing customer complaints and warranty claims, coordinating repairs, and ensuring that recurring problems are addressed to improve the quality of future yacht builds.

The position requires close coordination with Production, Engineering, Project Management, Service, and other departments to maintain high-quality standards and customer satisfaction.

Key Responsibilities

1. Quality Management & Control

Oversee quality inspections during yacht construction, assembly, commissioning, and final delivery.
Ensure all work meets approved drawings, technical specifications, company standards, and applicable marine regulations.
Identify quality defects and nonconformities across structural, mechanical, electrical, plumbing, interior, and finishing works.
Monitor quality checkpoints at different stages of yacht production.
Coordinate with Production and Engineering teams to resolve quality issues before yacht delivery.
Ensure corrective actions are completed and verified within agreed timelines.
Maintain quality inspection records, defect reports, and corrective action documentation.

2. After-Sales & Warranty Management

Manage after-sales service activities, warranty claims, and technical complaints received from yacht owners, captains, and service representatives.
Review reported defects and coordinate technical assessments to identify the cause of problems.
Plan and coordinate warranty repairs, maintenance, and rectification works with internal teams and external service providers.
Ensure after-sales issues are resolved within agreed timelines while maintaining customer satisfaction.
Monitor outstanding warranty claims and follow up until successful closure.
Coordinate technical support for yachts operating in different locations when required.
Maintain proper records of warranty claims, repair costs, service history, and completed rectification works.

3. Root Cause Analysis & Continuous Improvement

Investigate recurring quality defects and after-sales complaints to identify their root causes.
Determine whether defects originate from design, production, installation, materials, suppliers, or commissioning.
Work with Engineering, Production, and Procurement teams to implement corrective and preventive actions.
Ensure lessons learned from delivered yachts are applied to ongoing and future yacht projects.
Recommend improvements to production processes, inspection procedures, and quality standards.
Monitor recurring defects to reduce warranty costs, rework, and customer complaints.

4. Yacht Delivery & Final Quality Inspection

Coordinate final quality inspections before yacht handover.
Ensure all identified defects and outstanding items are documented and resolved before delivery.
Work with Project Managers, Production, and Commissioning teams to ensure yachts meet delivery requirements.
Review punch lists and monitor the closure of outstanding items.
Support sea trials, technical inspections, and customer acceptance activities when required.
Ensure proper handover of quality records, warranty documentation, and outstanding service items to the after-sales team.

5. Team & Cross-Department Coordination

Coordinate quality inspectors, after-sales technicians, and service teams to ensure timely completion of assigned tasks.
Work closely with Production, Engineering, Procurement, Project Management, and Service departments.
Coordinate with suppliers and subcontractors to resolve material defects, equipment failures, and installation issues.
Prioritize critical quality and after-sales issues based on safety, operational impact, customer requirements, and delivery schedules.
Conduct regular quality and after-sales review meetings to monitor progress and outstanding issues.

6. Reporting & Performance Monitoring

Prepare regular reports on production quality, warranty claims, and after-sales activities.
Maintain an updated tracker of quality defects, corrective actions, and pending warranty issues.
Monitor warranty repair costs and identify opportunities to reduce unnecessary expenses.
Track recurring defects and provide recommendations to management.
Monitor key performance indicators, including:
Number of quality defects and recurring issues.
Outstanding and overdue nonconformities.
Warranty claims and repair costs.
Average time taken to resolve after-sales complaints.
Closure of corrective and preventive actions.
Customer satisfaction and repeat complaints.

Requirements

Candidate Requirements

Education & Experience

Bachelor's degree or diploma in Marine Engineering, Mechanical Engineering, Naval Architecture, Quality Management, or a related technical field.
Minimum 7–10 years of relevant experience in yacht manufacturing, shipbuilding, marine quality management, or after-sales technical services.
Previous experience in a managerial or supervisory role within the marine industry.
Experience working with luxury yachts, superyachts, or complex marine vessels is highly preferred.
Strong understanding of yacht construction, commissioning, technical systems, and warranty management.

Technical Knowledge & Skills

Good understanding of FRP/composite construction, hull structures, mechanical systems, electrical installations, plumbing, HVAC, and yacht interiors.
Ability to read and interpret technical drawings, engineering specifications, and inspection reports.
Knowledge of quality inspection procedures, nonconformity management, root cause analysis, and corrective/preventive actions.
Familiarity with marine classification requirements and applicable industry quality standards.
Experience handling warranty claims, technical investigations, and customer complaints.
Strong coordination, problem-solving, reporting, and team management skills.
Ability to communicate effectively with yacht owners, captains, suppliers, and internal technical teams.
Willingness to travel when required for yacht inspections, technical support, and after-sales activities.

Benefits

What We Offer:

· Competitive salary and benefits package

· Opportunity to work on innovative and sustainable projects

· Supportive and growth-oriented work environment

· Exposure to international standards and advanced technologies

Apply

Apply at Sunreef Yachts

About the Company

Sunreef Yachts

Builds custom luxury catamarans and yachts

Sunreef Yachts designs and builds luxury sailing catamarans, motor yachts and multihull superyachts for private owners around the world. Its boats use two or more hulls to create wide living areas, with layouts and interiors tailored to each customer's plans for private cruising or charter use. The range spans sailing vessels and power models, including Eco catamarans designed for electric cruising and the ULTIMA line of performance boats. The business earns revenue from yacht construction, with owners working with its designers to choose the arrangement and finishes of their vessels. Founded in 2002, Sunreef Yachts is headquartered in Gdansk, Poland.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Gdańsk, Poland
Founded: 2002

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