Clinical Support Technician 5

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

220 Hutchison Rd, Rochester, New York, United States of America, 14620

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

500232 Microbiology SMH

Work Shift:

UR - Evening (United States of America)

Range:

UR URC 208 H

Compensation Range:

$24.00 - $33.60

Responsibilities:

Oversees all aspects of the daily operations in the laboratory specific section of Specimen Management. Provides technical supervision of section and is accountable for the professional conduct and technical performance of personnel within area. Works to enhance the growth of staff through areas of staff development and training personnel in day-to-day operations.

Essential Functions:

• Develops and coordinates the roll-out of new procedures and/or evaluates new processing methods to offer a high level of performance for pre-analytical testing.Develops training techniques for new procedures.Develops and maintains detailed training checklists and competencies for new hires.
• Trains and coordinates the training of new staff, including program development and revision, orientation, and direction of in-house trainers.Evaluates and communicates progress of new hire training with staff, training team, and supervisors. Recognizes the need for alternative training methods to ensure staff are given different methods of learning to meet training requirements.Maintains and updates the training manual and other training materials.
• Continuously assesses work processes and makes suggestions to the supervisor for improved work methods and ways to increase efficiency, reduce costs, and solve operational problems.Monitors and assesses staff competency in an effort to identify and reduce errors caused by new hire training and ongoing staff performance.Collaborates with Quality Assurance to coordinate ongoing training and development with current staff and remedial training in the form of Performance Improvement Process when ongoing errors are identified.
• Ensures that staff follow laboratory policies and procedures, including safety and security.Assumes responsibility for channeling information to and from the designated shift.Works with supervisor (s) and other laboratory staff to plan for and accomplish departmental and organizational goals and objectives. Promotes and supports a positive team environment within the laboratory.
• Performs Sr. Technician duties and recognizes the need for and assumes bench responsibilities as needed. Maintains the department in technical readiness to meet regulatory compliance standards for New York State and any other regulatory agencies inspecting SMH.
• Oversees all technical aspects of Specimen Management, including Pre-analytical Automation Systems at multiple sites, specified Middleware, Laboratory Information test builds, and maintaining the Downtime System in conjunction with CLSS. Serves as a technical representative to the CLSS department, ensuring all technical aspects that require pre-analytical support are duly represented. Oversees all aspects of the department's QA activities, including the development of QA standards based on regulatory agency requirements, the collection and documentation of QA data, the monitoring of patient care QA issues, and the documentation of QA problems/corrective action/follow-up monitoring. Serves as the safety officer and maintains a safe working environment for the employees.Monitors the use of proper safety attire, checks safety equipment, informs employees of safety regulations, and looks for safety hazards. Oversees all training aspects within the assignment at multiple sites, ensuring training checklists and competencies are up to date and applied when required. Works with supervisors to ensure staff are trained and competent in their assignments and prioritized based on operational need. Oversees all aspects of the Reference Lab, including Send Out operations, Quality Assurance monitors, and technical support regarding test builds. Provide billing support for sending out testing, working in conjunction with the compliance department. Oversees all aspects of daily operations for the shift and section.Provides support for training, automation, QA, and problem resolution.Monitors the use of safety attire and PPE.Participates in competencies and annual review of employees.
• Other duties as assigned

Minimum Education & Experience:

• Associates degree in a related field required.
• Or 1 year of experience as a Clinical Laboratory Support Tech IV required.
• Or 4 years related work experience in a health care setting or customer service field, including other lab divisions within UR Medicine such as Client Services, Phlebotomy, Clinical Trials, or similar roles required.
• Or equivalent combination of education and experience.

Knowledge, Skills & Abilities:

• Ability to identify and resolve problems required.
• Ability to pay attention to detail and handle frequent interruptions required
• Ability to work well in a team environment required.
• Demonstrates excellent communication (i.e. verbal, written) and organizational skills required.
• Knowledge of Medical Terminology preferred.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.