Staff IT Project/Program Manager

Job Description

What you get to do in this role:

• Lead and manage the portfolio of data analytics initiatives, ensuring alignment with organizational priorities and business outcomes.
• Collaborate with data engineers, data scientists, analysts, and business stakeholders to define project scopes, deliverables, and success metrics.
• Coordinate cross-functional teams and resources, ensuring project timelines, budgets, and quality standards are met.
• Facilitate portfolio-level planning, status reporting, risk management, and decision-making.
• Track and report on OKRs, and other performance metrics across the analytics portfolio.
• Champion data governance, data literacy, and analytics best practices across the organization.
• Identify interdependencies, risks, and issues across projects and propose solutions proactively.
• Lead stakeholder engagement and communication, including executive updates, presentations, and change management efforts.
• Provide coaching support, driving continuous maturity and improvement in Agile and DevOps best practices
• Create crisp and drive complete documentation to facilitate program reviews and decision-making process at Steering Committee level
• Drive risk mitigation strategies and issue resolution actions with key stakeholders at all levels of the organization
• Apply consistency and best practices, leveraging ServiceNow Program execution models, to enable business outcomes and benefits tracking

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Must have 10+ years of project/ program management experience
• Must have at least 3 years of experience working in the  Data and Analytics domain
• Strong understanding of data analytics processes, tools (e.g., Power BI, Tableau, SQL, Python), and lifecycle.
• Proven experience managing large-scale or complex data initiatives or portfolios
• Experience with Agile/Scrum, SAFe, or hybrid delivery methodologies.
• Experienced scrum master managing multiple scrums teams applying scrum principles and best practices
• Have strong business acumen while demonstrating strong ability to understand complex technical domains to lead functional-technical discussions across different organizations and deliver value-driven, customer-oriented solutions
• Demonstrated ability to lead extended groups of senior professionals in a matrixed organization
• Demonstrated ability to drive leadership meetings with senior leaders and solid experience in decision making
• Excellent communication and influencing skills, problem solving, conflict resolution management, active listening, time management and interpersonal skills
• PMP, PgMP, or other relevant certifications are a plus.

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!