S

Southwest Airlines

Low-cost domestic airline with flexible policies

Tech Lead Software Engineer - AI Ops/Support

Full-TimeDeadline 10/23/26
No salary listed
Senior, Expert
Bachelor's
India
In Person

About the job

Requirements
  • Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training
  • Advanced knowledge of software development methodologies, practices, concepts, and technologies
  • Advanced knowledge of at least one programming language and general knowledge of one or more additional programming languages
  • Knowledge of project management methodology and principles
  • Ability to demonstrate strong analytical and problem-solving abilities with a proactive mindset to get ahead of issues
  • Skilled in communication with ability to articulate a clear direction and priorities on ideas, approaches, concepts, options, risks, impacts, and recommendations to technical, non-technical, and Leadership audiences with ability to adapt the message accordingly
  • Ability to articulate the technical implementation and how it provides business value
  • Ability to lead ideation, presentation, and group-thinking sessions
  • Ability to influence effectively without authority up through Senior Leadership levels to achieve desired business outcomes
  • Ability to lead multiple efforts concurrently, whether administrative or project related, while maintaining a successful level of completion in their own work
  • Ability to work in a fast-paced, Team-based, Customer service-oriented environment
Responsibilities
  • Provide accurate development estimates in support of feasibility assessments and planned development activities
  • Create, maintain, review and approve application designs in collaboration with Solution Architects and shared services Teams, ensuring alignment to the appropriate solution architectures and taking tradeoffs into account
  • Develop, maintain, and review software with a focus on quality and maintainability
  • Develop, maintain, review, and execute unit, functional, and integration tests with a focus on automation and test-driven development
  • Provide technical oversight for performance testing, ensuring plan and outcomes align to expected non-functional requirements
  • Plan and oversee application deployment activities and sequencing in non-production and production environments
  • Investigate new technologies that could improve the applications and development activities
  • Identify and resolve technical debt as appropriate, weighing the development effort against the value returned
  • Mentor and coach Development Team on relevant architecture, design, development, and operations topics
  • Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with browsers, devices, or operating systems
  • May perform other job duties as directed by Employee's Leaders
Desired Qualifications
  • End-to-end ownership of production support or SRE for cloud-based AI, agentic, or ML systems
  • SRE patterns at scale — SLOs, error budgets, blameless post-mortems, MTTR reduction
  • Advanced AWS for AI workloads (EKS, ECS, Lambda, API Gateway, IAM, VPC, CloudWatch)
  • Observability tooling for distributed systems (Datadog, CloudWatch, OpenTelemetry, Prometheus)
  • MLOps/AIOps and AI eval/drift monitoring (MLflow, SageMaker, Bedrock, Ragas, TruLens, Evidently)
  • Runbook and playbook authorship for consistent resolution and shift-left knowledge transfer
  • Balancing L2 support with L3 enhancement delivery so the team owns durable improvement work
  • Broad technical fluency across cloud, data, and AI/agentic stacks
  • Production AI on AWS Bedrock or SageMaker — model hosting, embeddings, vector DBs
  • Agentic frameworks (LangChain, LangGraph, CrewAI) in a support or reliability context
  • L3 enhancements measured by MTTR reduction, SLA attainment, or ticket deflection
  • L1/L2/L3 operating models, runbooks, and 24/7 on-call across a global team
  • Multi-region DR and chaos engineering for cloud-native workloads
  • FinOps for AI inference (GPU utilization, batching, quotas)
  • Model retraining loops and feedback pipelines in production
  • Cross-functional partnership with peer Tech Leads across Technology
  • Large enterprise support environments

About the company

Southwest Airlines provides affordable air travel across the United States. It operates a domestic network with a low-cost, point-to-point route structure and a no-frills operating model designed to keep costs down. Its product combines basic flight service with customer-friendly policies (such as free checked bags and no change fees) and revenue comes from ticket sales, ancillary services, and loyalty programs. Southwest differentiates itself from competitors through its emphasis on value, flexible policies, and a focus on customer service. The company’s goal is to make air travel affordable and convenient for leisure travelers, families, and business travelers alike while maintaining efficient operations.

Company Size

10,001+

Company Stage

IPO

Headquarters

Dallas, Texas

Founded

1971

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Simplify Jobs

Simplify's Take

What believers are saying

  • October 2026 route launches add Puerto Rico, Reno, and new Austin leisure demand.
  • Second quarter 2026 revenue reached $8.4 billion, up 16.4%, validating pricing power.
  • Management targets $3.25 to $4.25 adjusted EPS for 2026, despite fuel volatility.

What critics are saying

  • February 18, 2025 layoffs cut 1,750 corporate jobs, exposing a margin squeeze.
  • April 9, 2026 bag fees and seat fees erode the brand that built loyalty.
  • If premiumization disappoints, Southwest becomes a commodity domestic carrier facing Delta and United price pressure.

What makes Southwest Airlines unique

  • January 27, 2026 assigned seating and fare bundles monetize Southwest’s once-quirky product.
  • Southwest’s largest summer 2027 schedule, 4,498 peak-day flights, deepens Austin and Nashville dominance.
  • First lounges in Nashville and Austin signal a premium network without first-class cabins.

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Benefits

Health Insurance

401(k) Company Match

401(k) Retirement Plan

Profit Sharing

Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

↑ 10%

1 year growth

↑ 10%

2 year growth

↑ 10%
PointsYeah
Oct 3rd, 2026
Southwest is adding 7 seasonal routes from Austin.

Southwest is adding 7 seasonal routes from Austin. Austin is getting one of the biggest expansions. Southwest plans to operate as many as 143 departures from the airport, including seven seasonal routes. Five of those haven't previously been offered by the airline. The biggest additions take Austin outside the U.S. Southwest will add weekend flights to Liberia, Costa Rica; Nassau, Bahamas; and Punta Cana, Dominican Republic, during June and July. Those join existing Southwest flights from Austin to Cancun, Los Cabos, Puerto Vallarta, and San José, Costa Rica. Domestically, Southwest is bringing back daily summer service to Portland, Oregon, and Saturday flights to Sarasota. Savannah gets weekend service, while Bozeman is also getting Saturday-only flights. It's a fairly substantial summer expansion for an airport where Southwest already has a big presence. And there's more investment coming. Nashville keeps growing. Southwest is going even bigger in Nashville, where it plans to operate as many as 220 flights during summer 2027. That's up to 20 more daily departures than summer 2026 and the airline's largest summer schedule yet in Nashville. Three new seasonal routes are coming with it. Southwest will add flights from Nashville to Boise, Nassau, and Providenciales in Turks and Caicos. Seasonal service to Bozeman and Portland will return as well. Worth noting: Nashville is also getting one of the airline's first lounges, which is already under construction. More flights are coming elsewhere, too. San Diego will have as many as 150 Southwest flights during the summer. That includes up to six daily flights to Austin on peak days and three weekday flights to Seattle. Southwest is also adding Sunday-only seasonal service between San Diego and Oklahoma City, alongside returning summer routes to Bozeman, Columbus, Milwaukee, and Pittsburgh. Las Vegas and Orlando are growing, too. Southwest plans as many as 278 flights from Las Vegas, 12 more than the previous summer, while Orlando will reach as many as 173, an increase of 17. Seasonal daily service between Las Vegas and Anchorage will also return in June. Bozeman gets returning seasonal flights to Chicago Midway and Dallas. Altogether, Southwest says its summer schedule will reach 4,498 flights on peak days. That amounts to its largest ever. The new schedule covers travel from June 3 through August 2, 2027, and flights are already available to book. Get Points Insider in Your Inbox The latest in points, miles, loyalty, and travel, plus the stories PointsYeah think are worth your time.

FOX 4 Kansas City
Oct 2nd, 2026
Southwest adds nonstop flight from Kansas City International Airport to Puerto Rico.

Southwest adds nonstop flight from Kansas City International Airport to Puerto Rico. Posted: Oct 2, 2026 / 12:12 PM CDT Updated: Oct 2, 2026 / 12:12 PM CDT KANSAS CITY, Mo. - Southwest Airlines announced it's adding a nonstop flight from Kansas City to Puerto Rico. The weekly nonstop service will fly from Kansas City International Airport (KCI) to Luis Muñoz Marín International Airport (SJU) in San Juan, Puerto Rico. Flights begin in June 2027 and will run once a week on Saturdays. This service marks KCI's first nonstop route to SJU and gives travelers access to a culturally diverse and historic city. "Nonstop service to San Juan means Kansas Citians can trade barbecue smoke for ocean breezes, explore the blue streets of Old San Juan, and enjoy everything Puerto Rico has to offer," said Kansas City Mayor Quinton Lucas. "It's also a great way for our Puerto Rican neighbors to get home and for visitors from the island to discover Kansas City. We're proud that the new terminal continues to open doors." Airfares, schedules and other information is available at southwest.com.

Russia Tourism News
Oct 2nd, 2026
Southwest launches year-round reno-nashville flights.

Southwest launches year-round reno-nashville flights. By Iuliia Tore / Oct 2, 2026 / 2 minutes of reading Table of Contents Southwest Airlines has launched a new year-round nonstop route between Reno-Tahoe International Airport and Nashville, creating a direct connection between two of America's most distinctive leisure destinations. The inaugural flight operated on October 1, with Southwest scheduling the route four days per week. The service gives northern Nevada travelers direct access to Nashville while also opening a new route for visitors heading toward Reno, Lake Tahoe and the Sierra Nevada. New route links music city and Lake Tahoe. Nashville has become one of the country's fastest-growing leisure and event destinations, attracting visitors for live music, nightlife, conventions and major sporting events. At the opposite end of the route, Reno-Tahoe provides access to Reno's casino and events market as well as Lake Tahoe's ski resorts, beaches and outdoor recreation. The year-round schedule is particularly useful because the Tahoe region has strong seasonal demand in both winter and summer rather than relying on a single peak travel period. Reno Airport is adding more service. The Nashville launch forms part of broader growth at Reno-Tahoe International Airport. JSX also moved its Reno-Las Vegas service from seasonal to year-round operation on October 1 and plans to increase the route to daily service from October 15. For Southwest, Nashville becomes its 12th nonstop destination from Reno-Tahoe, further expanding direct connectivity from northern Nevada without requiring passengers to connect through a larger western hub. Iuliia is the editor-in-chief and oversees all editorial content.She was born and raised in Kharkiv, Ukraine. Iuliia is passionate about all aspects of travel and tourism and holds a Master's degree in International Tourism Management.Iuliia Tore lives for two houses in Kharkiv and in Valencia, Spain, and loves spending time outdoors. Work aside, she has a passion for travel, painting, arts, food, and culture.

Business Travel News
Oct 1st, 2026
New airline routes: october 2026 updates.

New airline routes: october 2026 updates. Airlines often update their networks, and BTN is providing a list of select new airline destination announcements. Help keep BTN up to date by sending network development news to BTN senior transportation editor Donna M. Airoldi at [email protected]. October 2026 Announcements For the week ending Oct. 2 Southwest Airlines for summer 2027 plans to expand service in Austin, Nashville and San Diego, the carrier announced Oct. 2. New routes for June and July include flights between Austin, Texas, and each Liberia, Costa Rica; Nassau, Bahamas; and Punta Cana, Dominican Republic, operating on weekends. For domestic service, Southwest will add once-weekly service between Austin and Bozeman, Mont., weekend service between Austin and Sarasota, Fla., and returning daily service between Austin and Portland, Ore. New Nashville routes include flights to and from Boise, Idaho; Nassau, Bahamas; and Providenciales, Turks and Caicos Islands. The carrier also will resume service between Nashville and each Bozeman and Portland, Ore. Southwest will add new once-weekly service between San Diego and Oklahoma City, will increase frequencies between San Diego and each Austin and Seattle, and is returning service between San Diego and each Bozeman, Milwaukee, Pittsburgh and Columbus, Ohio. Delta Air Lines on June 7, 2027, will add nonstop service between Salt Lake City and Flagstaff, Ariz., the carrier announced Oct. 1. The route will operate twice daily, year-round, with Bombardier CRJ-550 aircraft. JetBlue has launched new daily service between Fort Lauderdale-Hollywood International Airport and Barranquilla, Colombia, the carrier announced Oct. 1. Flights will operate on Airbus A320 aircraft. Emirates has launched its new year-round route between Dubai and Helsinki, the carrier announced Oct. 1. Flights are operated with Airbus A350 aircraft configured with three cabins - business, premium economy and economy - for up to 298 passengers. United Airlines has delayed the launch of service between Houston and Caracas, Venezuela, until Jan. 12, 2027, the carrier announced. United is offering refunds for flights originally scheduled from Oct. 6 through Jan. 11.

GAMURS Group Pty Ltd
Sep 26th, 2026
A woman says someone hacked her Southwest account, canceled her family's trip, then did something she never expected with the credit.

A woman says someone hacked her Southwest account, canceled her family's trip, then did something she never expected with the credit. Asmir Pekmic Published: Sep 26, 2026 5:30 AM PDT A TikTok user claims an unauthorized individual hacked into her Southwest Airlines profile and redirected her family's travel credits. The user, known as @papilove13, shared that she was locked out of her account after the intruder changed her password, effectively preventing her from managing her own travel plans. Her video has since drawn thousands of views and a steady stream of advice in the comments. She says the breach led to the cancellation of flights for her family of four, forcing her to buy new tickets with her own money. The user claims the travel credit tied to those canceled tickets was then transferred and used to book a flight from Dallas to Orlando. Per her account, Southwest told her the credit had already been used and there was nothing left to reimburse. In the video, she names the man she believes is responsible and calls on Southwest to add two-factor authentication. Southwest has not publicly responded to her claims. Many viewers, however, quickly zeroed in on one feature in particular. Commenters think Southwest's credit transfer feature made this way too easy. Much of the comments section focused on how Southwest handles Transferable Flight Credits. The feature allows a Rapid Rewards member to move a flight credit to another member one time, and completing it only takes the recipient's full name, email, and Rapid Rewards number. Once the transfer is finalized, Southwest explicitly states that the action cannot be reversed. One commenter wrote that "tickets should not be transferable to any other person," and several others made the same point about the feature. Another viewer took a wider view of the problem, noting that "all airlines are struggling with fraud." Others simply asked how the intruder got past the login in the first place. Others urged her to go after the money through her bank and the police instead. Not everyone focused on the airline, as a number of commenters pushed her toward other ways to recover the money. Several suggested disputing the charge with her bank and filing a police report, while one told her to "submit a complaint with your state AG." In the comments section of her video, she explained that she filed an internet-fraud report with the FBI and initiated a dispute with her bank regarding the financial loss. She also mentioned plans to file a local police report to create an official record of the incident. However, the user claims Southwest sent her a link to reset her password only after the intruder had already changed it. The complaint lands at a rough time for Southwest, as the airline is already facing customer backlash over new fees on checked bags. Attack of the Fanboy is supported by its audience. When you purchase through links on its site, Attack of the Fanboy may earn a small affiliate commission. Learn more about its Affiliate Policy More Stories To Read