Youtap

Cloud-based digital banking, payments, engagement

Technical Support Engineer

Customer SupportConfirmed live in the last 24 hours

Full-timeBangkok, Thailand$500k - $800kIn-person

About the Job

Requirements

At least 3 years of technical support experience.
Experience supporting fintech, payments, wallet, or merchant commerce platforms.
Strong troubleshooting experience across software issues, application programming interfaces, and third-party integrations.
Experience with incident management, handling support escalations, and working in service-level-agreement-driven support environments.
Experience documenting technical issues, root causes, and resolution procedures clearly.
Hands-on experience with Java and Spring Boot, along with familiarity with Docker and Kubernetes.
Ability to collaborate with engineering and product teams and work directly with external customers.
Fluency in English and Thai.
Eligibility to work in Thailand.

Responsibilities

Provide technical support for loyalty, payment, wallet, and merchant platforms.
Troubleshoot software, application programming interface, and integration issues across client environments.
Monitor incidents, resolve escalations, and maintain service-level response targets.
Document support procedures, root causes, and resolution steps for recurring issues.
Collaborate with engineering and product teams to investigate complex technical problems.

Desired Qualifications

Experience working with continuous integration and continuous delivery practices.

Technical Support Engineer

Youtap Limited · Bangkok, Thailand · Full-time · Posted 2026-07-08

Salary: unknown currency 500,000–800,000

Workplace: on_site

Department: Engineering

Description

Youtap Limited is a global fintech and software company delivering digital banking, payments, digital wallet, and merchant commerce solutions for financial institutions, businesses, and consumers. Our work sits at the intersection of technology and commerce, helping clients deliver reliable, connected digital experiences across critical financial services.

As a Technical Support Engineer, you will play an important role in maintaining the performance and reliability of platforms that support loyalty, payments, wallets, and merchant services. This role is well suited to someone who enjoys solving technical problems, working across client environments, and partnering closely with internal teams to keep complex systems running smoothly.

Responsibilities

Provide technical support for Youtap's loyalty, payment, wallet, and merchant platforms.
Troubleshoot software, API, and integration issues across client environments.
Monitor incidents, resolve escalations, and maintain service-level response targets.
Document support procedures, root causes, and resolution steps for recurring issues.
Collaborate with engineering and product teams to investigate complex technical problems.

Requirements

3+ years of technical support experience.
Experience supporting fintech, payments, wallet, or merchant commerce platforms.
Strong troubleshooting experience across software issues, APIs, and third-party integrations.
Experience with incident management, handling support escalations, and working in SLA-driven support environments.
Experience documenting technical issues, root causes, and resolution procedures clearly.
Hands-on experience with Java and Spring Boot, along with familiarity with Docker and Kubernetes.
Proven ability to collaborate effectively with engineering and product teams and to work directly with external customers.
Fluency in English and Thai.
Eligibility to work in Thailand.
Experience working with CI/CD practices is a plus.

Benefits

Benefits will be discussed with the successful candidate

Apply

Apply at Youtap Limited

About the Company

Youtap

Cloud-based digital banking, payments, engagement

Youtap provides cloud-native AI-powered platforms for banks, payment providers, telecoms, and retailers to accelerate digital transformation in banking, payments, and customer engagement. Its suite includes YouBank for digital banking and orchestration, YouPay for wallets and card payments, YouReward for loyalty and engagement, YouAccept for merchant acquiring, YouShop for commerce and POS, and YouTravel for multi-currency travel wallets and cards; these products are designed to integrate with existing core systems without replacement. The platforms are scalable and enterprise-ready, delivered through a Microsoft co-sell relationship as a Microsoft Managed Partner, enabling rapid deployment across global markets. Youtap aims to help customers quickly launch digital financial services and commerce solutions while managing customer relationships and payment ecosystems at scale.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Auckland, New Zealand
Founded: 2015

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