Account Manager-Downstream Chemicals

Rizon, a Refined Technologies company, is a specialty chemicals provider committed to innovation, performance, and operational excellence inside refineries and critical industrial operations. Built on Refined Technologies’ foundation of technical service and safety, Rizon is expanding rapidly to meet customer needs with customized chemical solutions that deliver measurable results.

At Refined Technologies, we believe operating with an eternal purpose fuels excellence. This guides everything we do; it gives us a purpose that is greater than ourselves.  RTI is the leader in the chemical cleaning segment of the refining industry, providing proprietary chemistries, and patented processes and equipment, for cleaning and treating units during shutdowns.  While focused on clients, we are fueled by our mission to: Honor God Always, Help People Develop, Pursue Excellence, and Earn a Profit. 

We are a fast-paced, dynamic, and entrepreneurial-minded organization full of servant-hearted leaders. Want to know more about our culture? Check out the RTI Playbook. If you are ready for your work to matter, we are ready to hear from you! 

We are currently growing our team of Artisans with an Account Manager at Rizon. This role will be based out of the Los Angeles area. This role is responsible for a semi-dedicated customer to ensure treatment chemicals and equipment are used effectively, economically, and safely in Refineries, Petrochemical, and terminals while exemplifying RTI’s Mission and Core Behaviors. 

Duties & Responsibilities 

1.Manage chemical programs to maximize the safety, reliability, and profitability of our customers’ assets.  

• Implement Performance Management tools, set targets, and monitor the contingency plan for each application  
• Routine service visits and lab/field testing as outlined in the customer contract to ensure KPI’s (key performance indicators) are being met, generate service reports, and maintain inventory records.   
• Assist with technical issues and make improvements in products, processes, and procedures   
• Oversee Account Representatives and Service Technicians   
• Coordinate with Supply Chain on the order and delivery of chemicals to maintain adequate on-site inventory levels.   

2. Develop relationships and regularly interface with clients’ maintenance, operations, engineering, and turnaround teams.  

3. Utilize digital tools such as Rizon App, iView, or any other digital tool to effectively communicate and train refining companies on their purpose.   

4. Host quarterly business review meetings with key stakeholders to review safety performance, value-add projects, KPI’s, and financials.   

• Generate data analysis on program performance  
• Look for value-added growth opportunities.   

5. Maintain the quality of Rizon owned equipment   

6. Coordinate with Regional Business Director for: 

• Chemistry selection  
• Service requirements  
• Presentations 

7. Review and approve teams vacation requests, expense reports, stipends, etc.  

• Challenge team with new responsibilities and continuing education   
• Serve as a lead for training   

8. Evaluate safety performance of direct reports regularly.  

9. Ensure that effective JSAs are completed and reviewed.  

10. Provide onsite safety liaison for projects in his/her control.  

11. Complete Incident Reports and participate in cause findings and corrective action.  

12. Communicate weekly and incidental Safety Briefs with direct reports.  

13. Communicate all safety notifications upward and downward through his/her organization.