Automotive Service Advisor

Koehne Chevrolet GMC Inc. has an immediate opening for an experienced Automotive Service Advisor. Help customers understand their vehicle's service needs, coordinate with our technicians and provide a professional experience from estimate to vehicle return.

We are looking for a knowledgeable, enthusiastic and personable service writer interested in a long-term opportunity with our team. Our dealership offers a proven sales system, a team-focused work environment, and pay and benefits that recognize results.

Responsibilities

• Listen to customers, clarify vehicle symptoms and identify service needs through inspections, test drives, maintenance records and service schedules.
• Work closely with service technicians to complete jobs efficiently.
• Verify warranty and service contract coverage and explain provisions and exclusions.
• Prepare repair estimates for materials, supplies and labor, and calculate customer payments, including deductibles.
• Prepare repair orders describing symptoms, findings and required repairs or services, and enter orders into the service database.
• Explain estimates and expected vehicle return times, obtain customer approval, and answer questions and concerns.
• Maintain customer rapport and records, offer solutions to meet customer needs, and implement new policies and procedures.

Qualifications and skills

• Experience as an automotive Service Writer or Service Advisor.
• Knowledge of automotive repair and vehicle mechanical operations, including creating service estimates and repair orders.
• Sales skills, including the ability to address objections and close sales.
• Excellent customer service and communication skills.
• Basic Microsoft Office knowledge and proficiency with computer software and the internet.
• A self-sufficient, self-motivated and team-oriented approach.
• Ability to work efficiently and multitask in a fast-paced environment.

If you are an experienced Service Writer or Advisor looking to further your career with an established automotive dealership, we would like to hear from you. Apply today.