Job Description

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

Square Financial Services, Inc. ("SFS" or the “Bank”) is Block’s bank. We opened in March 2021 and provide lending and FDIC-insured deposit products to small businesses on a nationwide basis.

Qualifications

The SFS Compliance Team is seeking an innovative Senior Program Manager to implement and oversee the compliance management of  its consumer lending program. This position will be the compliance subject matter expert for the Bank’s consumer lending products and will be responsible for ensuring such products and the underlying processes are incorporated into the Bank’s compliance management program.  

Primary Responsibilities

You will:

• Serve as the primary second line of defense resource for compliance-related information and activities for consumer lending products and services.

• Assist with the implementation of consumer lending compliance policies and procedures.

• Lead collaborations with other SFS Compliance teams, such as Financial Crimes, Policy Management, and Compliance Training to successfully integrate compliance requirements and standards into their respective programs. 

• Conduct compliance regulatory risk assessments for lending products and services and craft and implement appropriate compliance risk treatments accordingly.

• Participate in audits and regulatory examinations. Assist in addressing deficiencies and help prepare responses.

• Manage and modify long- and short-term project management plans, including setting targets for milestones and adhering to deadlines.

• Lead and liaise with cross-functional teams such as Marketing, Risk Management, Operations, and Legal to ensure alignment with compliance requirements; delegating and overseeing assigned tasks on the underlying project(s).

• Make effective decisions, or prepare an analysis on alternatives when presented with multiple options for how to address compliance risks.

• Communicate and prepare regular reporting to senior management regarding the Bank’s lending programs’ status and ongoing goals.

• Complete additional projects and duties as directed.

You Have:

• Minimum of 10 years of experience in management of a Bank CMS Program.

• 3+ years of experience in program or project management within a finance function.

• Experience in a bank environment is required.

• Proficient knowledge of consumer protection laws and regulations at the state and federal level.

• Ability to understand and communicate legal and regulatory concepts and convert them into relevant, practical business requirements.

• Ability to interface effectively and build relationships with counterparts and partners both internal and external to the Bank.

• Ability to handle a fast-paced environment, take ownership of projects, and successfully meet established project deadline requirements.

• Ability to develop and implement new policies, procedure documents, strategies, and work processes across multiple operational units and business affiliates.

• Ability to communicate complex concepts and workflow for a range of audiences, align processes with cross-functional teams, and lead a meeting towards a decision.

• Comfort with living in ambiguity at times, with an eye toward continuous improvement. You can be flexible to changing priorities and open to new ideas as we continue to grow and evolve.

• Excellent oral and technical writing skills, presentation skills.

Preferred Qualifications

CRCM designation or similar preferred