CWILL

Builds post-purchase tools for online merchants

DevOps/Site Reliability Engineer

Site Reliability EngineeringPosted on Nov 10

Full-timeRemote in USA$100k - $140k

About the Job

Requirements

Fluency in Mandarin Chinese in listening, speaking, reading, and writing is required.
Must be legally authorized to work for any employer; visa sponsorship is not available.
A bachelor's degree in Computer Science or a related field is required.
Three to four years of hands-on experience in DevOps, Site Reliability Engineering, or Platform Engineering roles is required.
Strong experience with at least one major cloud provider—AWS, Azure, or GCP—and solid understanding of core services such as VPC, EC2, EKS/Kubernetes, RDS, and IAM are required.
Deep knowledge of Linux systems, networking fundamentals, containers including Docker and Kubernetes, load balancing, and service governance is required.
Proficiency with Infrastructure as Code tools such as Terraform, Ansible, and Helm is required.
Experience building and maintaining CI/CD pipelines using tools such as Jenkins, Argo CD, CodeBuild, or similar is required.
Hands-on experience with monitoring, logging, and tracing systems, including Prometheus, Grafana, ELK Stack, OpenTelemetry, or equivalent, is required.
Proficiency in at least one scripting or programming language such as Python, Shell, or Go is required.
System design, analytical thinking, and complex troubleshooting skills are required.

Responsibilities

Execute day-to-day operations for cloud resources and infrastructure using the operations and monitoring framework built by the China-based team.
Perform daily monitoring, alerting, backup, and recovery tasks in accordance with standard operating procedures.
Assist with first-line alert triage and collaborate with the China-based team on cross-timezone incident response.
Perform initial troubleshooting and first-response actions before handing incidents off to the China-based team.
Own day-to-day operations of local US data centers and/or cloud resources and implement associated compliance requirements.
Enforce local requirements such as access controls for privacy data and data localization and storage.
Serve as the first responder for incidents affecting systems and services in the North America region to reduce cross-timezone response delays.
Independently resolve common incidents and coordinate with the China-based team on complex issues.
Under guidance from compliance experts, progressively perform execution and liaison work related to GDPR, SOC 2, and US local regulations such as CCPA and EO 14117.
Support overseas and local legal, compliance, and third-party audit requirements to help ensure the company's SaaS product remains compliant.

Desired Qualifications

Experience leading technical knowledge sharing or evangelism is a plus.

DevOps/SRE Engineer - Bilingual Mandarin Required

CWILL · Cary, United States (Remote) · Full-time · Posted 2026-11-10

Salary: USD 100,000–140,000

Workplace: remote

Description

Base Location required: North Carolina, California, Texas, Illinois, New Jersey

Remote Position

About Us

https://www.cwill.com

CWILL (pronounced "quill") is a post-purchase and retention suite built for Shopify brands. Reduce support tickets, recover lost revenue from returns, and turn one-time buyers into loyal fans — with tools purpose-built for every touchpoint that follows the sale.

About this role

As the company's local point of contact for operations and compliance overseas, this role is primarily responsible for day-to-day operational execution, cross-timezone collaboration, and implementation of local compliance requirements. This is primarily an execution-level role, but requires the ability to independently handle unexpected incidents, ensuring system stability and compliance across the North America region.

Responsibilities:

Short-Term (First 6–12 Months)

1. Daily Operations & Maintenance

Execute day-to-day operations for cloud resources and infrastructure, working within the operations and monitoring framework built by the China-based team.
Perform daily operational tasks — monitoring, alerting, backup, and recovery — following standard operating procedures.

2. Cross-Timezone Alerting & Incident Collaboration

Assist with first-line alert triage and collaborate with the China-based team on cross-timezone incident response.
Perform initial troubleshooting and first-response actions before handing off to the China-based team.

Long-Term (12+ Months)

1. Local Data Center & Compliance Operations

Own day-to-day operations of local US data centers and/or cloud resources, and implement associated compliance requirements.
Enforce local requirements such as access controls for privacy data and data localization/storage.

2. First-Line Incident Response

Serve as the first responder for incidents affecting systems and services in the North America region, reducing cross-timezone response delays.
Independently resolve common incidents, and coordinate efficiently with the China-based team on complex issues.

3. Compliance & Liaison Support

Under guidance from compliance experts, progressively take on execution and liaison work related to GDPR, SOC2, and US local regulations (e.g., CCPA, EO 14117).
Support overseas/local legal, compliance, and third-party audit requirements to help ensure the company's SaaS product remains compliant.

Requirements

What We’re Looking For

Fluent in Mandarin Chinese in listening, speaking, reading and writing.
Legal to work for any employers. We are not able to provide sponsorship yet.
Bachelor’s degree in Computer Science or related field.
3–4 years of hands-on experience in DevOps, SRE, or Platform Engineering roles.
Strong experience with at least one major cloud provider (AWS, Azure, or GCP), with solid understanding of core services such as VPC, EC2, EKS/Kubernetes, RDS, and IAM.
Deep knowledge of Linux systems, networking fundamentals, containers (Docker, Kubernetes), load balancing, and service governance.
Proficiency with Infrastructure as Code (IaC) tools such as Terraform, Ansible, and Helm.
Experience building and maintaining CI/CD pipelines using tools like Jenkins, Argo CD, CodeBuild, or similar.
Hands-on experience with monitoring, logging, and tracing systems, including Prometheus, Grafana, ELK Stack, OpenTelemetry, or equivalent.
Proficiency in at least one scripting or programming language such as Python, Shell, or Go.
Excellent system design, analytical thinking, and complex troubleshooting skills.
Strong cross-team communication skills; experience leading technical knowledge sharing or evangelism is a plus.

Benefits

Starting Pay: 100 - 140K, depends on experiences, open to negotiation

401(k)

PTO

Paid Holidays

Insurance (Medical+Vision)

CWILL is an equal opportunity employer. We evaluate candidates on the skills and track record the role requires, and welcome applicants from all backgrounds.

Apply

Apply at CWILL

About the Company

CWILL

Builds post-purchase tools for online merchants

CWILL provides software for online merchants to manage customer activity after a purchase and encourage repeat business. Its apps combine shipment tracking, returns and exchanges with product reviews, loyalty rewards, referral programs and email marketing. Store teams use the tools to send delivery updates, resolve return requests, collect customer feedback and coordinate campaigns, while a separate chatbot answers shopper questions using store information. Merchants install individual apps or connect several products, with paid subscriptions based on selected features and usage alongside free plans. The business began in 2014 as Channelwill and is headquartered in Cary, North Carolina.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Cary, NC
Founded: 2014

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