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Aon

Global risk, retirement, health solutions provider

Defined Contribution Leader

Business OperationsConfirmed live in the last 24 hours
Full-timeTexas, USARemote

About the Job

Requirements

  • Over 10 years of experience managing retirement plans.
  • At least 5 years of leadership experience managing managers and professional service teams.
  • Deep expertise in qualified defined contribution plans, including 401(k), profit sharing, safe harbor, and cash balance/defined contribution combinations.
  • Strong understanding of ERISA, IRC qualification requirements, compliance testing, plan operations, and fiduciary responsibilities.
  • Demonstrated success leading operational transformation, process improvement, and organizational change.
  • Experience managing workforce planning, service delivery, and operational performance metrics.

Responsibilities

  • Direct the national Defined Contribution practice and develop a consistent operating model across all offices.
  • Develop and implement initiatives to improve service quality, scalability, profitability, and client satisfaction within the Defined Contribution practice.
  • Partner with executive leadership to align departmental objectives with overall TPA business goals.
  • Drive adoption of organizational values, accountability standards, and performance expectations.
  • Support growth initiatives through operational preparedness, client retention, and business development partnership within the Defined Contribution practice.
  • Establish and maintain standardized service delivery processes across all Defined Contribution administration teams.
  • Drive adoption and continuous improvement of Defined Contribution administration workflows in partnership with Platform Operations, using Stax.AI and other enterprise technology platforms.
  • Ensure uniform management of all Defined Contribution plan types and service offerings.
  • Monitor service quality, turnaround times, compliance standards, and client experience metrics.
  • Lead and develop a geographically dispersed team of managers, administrators, and specialists.
  • Build clear career paths, succession plans, and professional development opportunities.
  • Foster a culture of accountability, collaboration, trust, continuous learning, and transparency.
  • Mentor leaders to effectively manage performance, employee engagement, and career growth.
  • Maintain responsibility for departmental efficiency, resource utilization, and profitability.
  • Identify opportunities to improve operating leverage and service efficiency.
  • Partner with Platform Operations and Finance to apply enterprise metrics, dashboards, forecasting, and capacity models to manage the Defined Contribution practice.
  • Contribute to annual budgeting and long-term planning activities.
  • Build positive relationships across Platform Operations, Defined Benefit, Advisory, Special Projects, Finance, and other functions to deliver a coordinated and consistent client experience.
  • Support complex client needs and central initiatives by bringing together appropriate expertise, resources, and operational capabilities across the organization.
  • Partner with Business Development and key external relationships to strengthen client retention, support growth opportunities, and improve Wealthspire’s position in the retirement-plan marketplace.

Desired Qualifications

  • ASPPA credentials such as QKA, QPA, QKC, CPC, TGPC, or similar.
  • Experience managing retirement plan administration operations across multiple offices or nationally.
  • Experience with workflow platforms such as Stax.ai, PensionPro, ASC, or similar technologies.

About the Company

Aon

Global risk, retirement, health solutions provider

Aon provides risk management, retirement, and health solutions to businesses, governments, and individuals by offering consulting, brokerage, and software. It uses data and analytics to tailor insights across risk assessment, benefits design, and workforce optimization. Its global, diversified service mix and data-driven approach allow it to deliver more integrated risk, retirement, and health solutions than firms focusing on a single area. Its goal is to shape decisions for the better and protect and enrich lives worldwide.

Company size
10,001+
Company stage
IPO
Headquarters
London, United Kingdom
Founded
1919

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