Marriott International

Manages and franchises hotels around the world

Front Office Receptionist

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeDubai - United Arab EmiratesNo salary listedIn-person

About the Job

Requirements

A high school diploma or GED equivalent is preferred.
Previous experience in front office, reception, cashiering, customer service, hospitality, or a related field is preferred.
Proficiency in check-in and check-out procedures is preferred.
Cash handling and payment processing experience is preferred.
Knowledge of Property Management Systems (PMS) is preferred.
Strong customer service and guest relations skills are preferred.
Verbal and written communication abilities are preferred.
Ability to handle guest complaints professionally and efficiently is preferred.
Attention to detail and accuracy in financial transactions are preferred.
Ability to multitask and work effectively in a fast-paced environment is preferred.
Basic knowledge of hotel operations and reservation procedures is preferred.
Flexibility to work shifts, weekends, holidays, and overnight schedules as required is preferred.
No supervisory experience is required.
No license or certification is required.
Ability to remain on their feet and move around for extended periods while maintaining a visible presence at the front desk is required.
Ability to accurately handle financial transactions and deliver guest service is required.
Ability to follow company policies and procedures, maintain confidentiality, protect company assets, safeguard guest information, uphold quality standards, and maintain professional appearance and communications is required.

Responsibilities

Provide professional and efficient front-desk services as the first and last point of contact for guests throughout their stay.
Complete check-in and check-out procedures.
Process payments and handle cash and credit card transactions.
Manage room assignments.
Respond to guest inquiries and resolve concerns.
Answer telephone calls.
Coordinate with other departments to support daily hotel operations and enhance guest satisfaction.

POSITION SUMMARY

Our jobs aren't just about processing check-ins and check-outs. Instead, we want to create a welcoming, seamless, and memorable arrival and departure experience for every guest. Our Front Office Receptionists take the initiative to provide professional and efficient front desk services while serving as the first and last point of contact for guests throughout their stay.

Front Office Receptionists are empowered to handle a variety of responsibilities that support daily hotel operations and enhance guest satisfaction. Whether completing check-in and check-out procedures, processing payments, handling cash and credit card transactions, managing room assignments, responding to guest inquiries, resolving concerns, answering telephone calls, or coordinating with other departments, the Front Office Receptionist ensures every interaction is delivered with accuracy, professionalism, and genuine hospitality.

No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, safeguarding guest information, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Front Office Receptionists will be on their feet and moving around for extended periods while maintaining a highly visible presence at the front desk. Performing these responsibilities effectively, accurately handling financial transactions, and delivering exceptional guest service are essential to ensuring a positive guest experience and supporting the overall success of the hotel.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Previous experience in Front Office, Reception, Cashiering, Customer Service, Hospitality, or a related field preferred.

Supervisory Experience: No supervisory experience.

License or Certification: None.

PREFERRED SKILLS

Proficiency in check-in and check-out procedures
Cash handling and payment processing experience
Knowledge of Property Management Systems (PMS)
Strong customer service and guest relations skills
Excellent verbal and written communication abilities
Ability to handle guest complaints professionally and efficiently
Strong attention to detail and accuracy in financial transactions
Ability to multitask and work effectively in a fast-paced environment
Basic knowledge of hotel operations and reservation procedures
Flexibility to work shifts, weekends, holidays, and overnight schedules as required

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

Recently Posted Jobs

Explore more opportunities at Marriott International

See more jobs