Full-Time

Senior Application Support Specialist

Confirmed live in the last 24 hours

Global Relay

Global Relay

1,001-5,000 employees

Cloud-based compliance solutions for finance

Data & Analytics
Government & Public Sector
Energy
AI & Machine Learning
Financial Services

Senior

Halifax Regional Municipality, NS, Canada

Requirements
  • Demonstrated ability to quickly learn a new product/service suit
  • Understanding of software systems concepts such as networking, firewalls, protocols, databases, etc.
  • Experience supporting large scale Linux environments
  • Cloud / Containerization experience (OCP / Kubernetes or other)
  • Scripting experience in bash / shell / python
  • Monitoring experience with Prometheus & Graphana, Splunk, or similar tools
  • Networking troubleshooting experience with TCP connectivity issues
Responsibilities
  • Proactively identify risks to service and remediate them
  • Reduce risk from deployments by improved use of resilience and ensure appropriate testing of releases pre and post deployment
  • Provide support and troubleshooting when service incidents occur
  • Improve time to recover from service impacting incidents
  • Identify trends and root causes to reduce volume of incidents
  • Identify and deliver on opportunities to use automation to increase efficiency, reduce toil, and drive service availability
  • Use automation and orchestration techniques to provide repeatable solutions and reduce risk of mis-operations
  • Monitor and ensure smooth operation of all production services
  • Identify gaps in coverage and improve observability of Production services
  • Ensure appropriate events are generated for service failure or degradation scenarios

At Global Relay, employees have the opportunity to work at the forefront of compliance technology for the financial sector, employing cutting-edge AI and ML technologies to innovate and secure data management solutions. The company's strong focus on integrated compliance solutions for highly regulated industries not only builds a robust technological ecosystem but also positions it as an industry leader in a pivotal and fast-evolving field. This makes Global Relay an excellent workplace for professionals looking to advance their careers in a technically progressive and critically essential domain.

Company Stage

N/A

Total Funding

N/A

Headquarters

Vancouver, Canada

Founded

1999

Growth & Insights
Headcount

6 month growth

4%

1 year growth

16%

2 year growth

52%