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Johnson & Johnson

Makes prescription drugs and medical devices

Technical Engineer

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timePomezia, ItalyHybrid

About the Job

Requirements

  • A degree in Engineering or equivalent is required; biomedical, mechanical, or electronics engineering is preferred.
  • More than six months of post-sales technical assistance experience is preferred.
  • Upper-intermediate English proficiency at B2 level is required.
  • Knowledge of basic electrical engineering, metrology, electronics, and mechanics is required to understand and service equipment.
  • Knowledge of workplace safety laws and company policies is required.
  • Knowledge of laboratory operating procedures is required.
  • Proficiency with Microsoft Office is required.
  • Problem-solving skills are required.
  • Creativity and proactivity are required.
  • Time management and organizational skills are required.
  • Teamwork ability and flexibility are required.

Responsibilities

  • Maintain and repair equipment marketed and owned by the division.
  • Test equipment functionality after repairs according to procedures and complete the required repair record.
  • Comply with the quality management system.
  • Manage spare-parts inventory, including receiving, issuing, and replenishment.
  • Develop and propose updates to internal operating procedures, coordinate them with relevant departments, and submit them for Quality Assurance approval.
  • Identify and propose improvements to reduce costs and improve service for internal and external customers.
  • Prepare technical-service and equipment-specification content for tenders.
  • Provide external and internal customers with technical and functional support for equipment under service.
  • Train and provide technical updates to new employees.
  • Diagnose equipment faults using customer-provided information about malfunctions, likely causes, and presumed diagnoses, then repair the equipment, generally by replacing electrical or mechanical parts and reconnecting them to the equipment.
  • Operate equipment from different divisions.
  • Contact customers on technical and technical-commercial matters.
  • Sell technical assistance contracts, including negotiating with customers.
  • Prepare documents documenting repairs.
  • Prepare technical or administrative documents about maintenance interventions when requested by customers.
  • Provide telephone technical support and explain equipment operation when requested by customers.
  • Prepare repair quotations and, with the sales force, manage subsequent commercial negotiations.
  • Provide technical training to clinical engineers.
  • Manage the purchase of new instrumentation.
  • Maintain professional knowledge through training courses.
  • Follow safety procedures to prevent workplace injuries.

About the Company

Johnson & Johnson

Makes prescription drugs and medical devices

Johnson & Johnson develops prescription medicines and makes medical devices for hospitals, and unlike most big drugmakers, it runs both businesses under one roof. In 2015, its Darzalex became the first antibody drug approved for multiple myeloma, a blood cancer. Its medicines treat cancer, immune diseases such as psoriasis, and mental illnesses such as depression, and patented drugs bring in most of its sales. Its MedTech unit makes heart pumps, catheters that treat irregular heartbeats, surgical sutures, and Acuvue contact lenses. It was founded in 1886 to make sterile surgical dressings, is based in New Brunswick, New Jersey, and spun off its consumer brands, such as Tylenol and Band-Aid, as Kenvue in 2023.

Company size
10,001+
Company stage
IPO
Headquarters
New Brunswick, NJ
Founded
1886

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