HR Operations & Admin Senior Analyst

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence, and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA, Inc. is currently seeking an HR Operations & Admin Senior Analyst to join our team in Gurugram.

Role Summary

We are seeking an experienced HR Operations & Admin Senior Analyst with 7-8 years of relevant experience to support global Hire-to-Retire (H2R) processes within a Global HR Shared Services environment.

The ideal candidate will:

• Deliver advanced HR operational support across the global employee lifecycle within a Shared Services environment, with a strong focus on accuracy, timeliness, and service quality.
• Serve as a subject matter expert (SME) for Hire-to-Retire (H2R) processes, supporting process adherence, data integrity, compliance, and continuous improvement.
• Collaborate with HR Business Partners, Centers of Excellence (COEs), Payroll, Benefits, Talent teams, and business stakeholders across multiple geographies to resolve operational issues and support consistent HR service delivery.

Key Responsibilities

• Execute and coordinate complex HR operational activities across the employee lifecycle, ensuring accurate and timely processing in line with agreed service standards.
• Serve as an escalation point for complex employee and manager HR inquiries, coordinating with relevant HR teams and stakeholders to drive resolution.
• Coordinate with regional HR teams to ensure adherence to global HR policies, local requirements, and agreed operational processes.
• Conduct root-cause analysis of recurring operational issues and support implementation of appropriate corrective and preventive actions.
• Maintain and validate employee data across enterprise HR platforms, HR case management systems, and related workflow tools, with a strong focus on data accuracy and integrity.
• Perform complex data audits, investigate discrepancies, and coordinate corrections with relevant stakeholders.
• Support HR system enhancements, user acceptance testing (UAT), implementation activities, and process automation initiatives.
• Support internal and external audits by preparing required reports, evidence, and operational documentation.
• Prepare and analyze HR operational metrics, dashboards, and performance reports to support service reviews and decision-making.
• Participate in HR transformation, process standardization, continuous improvement, automation, and digitalization initiatives.
• Support governance reviews and operational meetings with global stakeholders, providing relevant data, updates, and follow-up actions.
• Maintain and update SOPs, process documentation, knowledge articles, and operational guidance to support consistent service delivery.
• Provide guidance, knowledge transfer, mentoring, and coaching to junior analysts, as appropriate.

Skills and Experience

We are seeking candidates with 7-8 years of relevant experience and strong hands-on expertise in Global HR Shared Services processes. The ideal candidate should possess:

• Strong working knowledge of Hire-to-Retire (H2R) employee lifecycle processes, HR policies, practices, and administrative guidelines.
• Proven experience in a Global HR Shared Services or HR Operations environment.
• Experience working with enterprise HR platforms, HR case management systems, workflow tools, and employee data management processes.
• Strong stakeholder management and communication skills, with the ability to engage effectively across multiple levels of the organization.
• Experience in HR master data management, employee record maintenance, data validation, and operational reporting.
• Strong project, time management, and prioritization skills, with the ability to manage multiple priorities and meet deadlines.
• Strong attention to detail, problem-solving skills, and commitment to data accuracy.
• Experience supporting global stakeholders across multiple regions, functions, and time zones.
• Ability to work independently, take initiative, exercise sound judgment, and guide junior team members in a collaborative environment.

Preferred Qualifications and Experience

• Graduate qualification in any discipline from a recognized university; a degree in Human Resources or a related discipline would be an advantage.
• Candidates with prior hands-on experience in both SAP SuccessFactors and ServiceNow will be given preference.
• Prior experience in a Global HR Operations or Shared Services role.
• Prior Global HR Operations experience supporting the MENA and EMEA regions will be given preference.
• Prior experience in HR master data maintenance or employee lifecycle administration using SuccessFactors, SAP, or a comparable HR platform.
• Strong working knowledge of Microsoft Office, including Excel, Outlook, and PowerPoint.
• Relevant certification in HR or a related discipline would be an advantage.

Working Hours

• This is an office-based position requiring attendance Monday through Friday.
• Working hours may be aligned to IST, CET, or EST/CST business hours based on operational requirements.
• The selected candidate must be flexible and willing to work night shifts, where required, to support global stakeholders and ensure continuity of service delivery.