Fulfillment Operations Warehouse Operator

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. 

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About You and The Role

You are a meticulous, detail-oriented operational professional who thrives in fast-paced environments and is driven by mission-focused work. As a Fulfillment Operations - Warehouse Operator at Zipline, you will be a core member of the Fulfillment Operations team, directly responsible for preparing life-saving medical packages for drone delivery to our customers.

This 2-year contract role demands high accuracy, strict adherence to safety protocols and Standard Operating Procedures (SOPs), and the ability to consistently perform repetitive tasks with precision. You take pride in maintaining order, ensuring proper temperature and storage conditions, and keeping the warehouse spotlessly clean and organized so that critical health supplies are always ready for launch.

What You'll Do  

• Inventory & Storage Management: Accurately receive stock into Zipline’s inventory management system, track all product movements, enforce strict temperature-controlled storage conditions, and participate in periodic stock audits and reconciliations.
• Picking, Packing, & Quality Control: Precisely pick items for incoming orders, package and label them securely per SOPs, and conduct rigorous quality checks to ensure compliance with regulatory standards and customer requirements.
• Warehouse Safety & Hygiene: Maintain a clean, orderly workspace, complete routine operational checklists, and strictly uphold company safety policies and hygiene protocols.
• Customer Service & Order Fulfillment: Act as the primary point of contact for customer orders, managing inbound calls, processing requests with speed and accuracy, and preparing temperature-sensitive medical packages for immediate drone dispatch (Willingness to relocate, as a call centre Advocate)
• Cross-Functional Collaboration: Partner closely with Specialist Ops, Flight Ops, and Customer Care teams to streamline daily deliveries, resolve operational bottlenecks, and support continuous improvement initiatives.

What You'll Bring

• Educational Background: OND/HND or fresh graduate in Science or Logistics disciplines (e.g., Biology, Chemistry, Microbiology, Pharmacy Technician, Medical Lab Tech, Agricultural Science, Purchasing & Supply, or related fields).
• Experience: 0 to 2 years of hands-on experience in a warehouse, fulfillment, or similar operational environment.
• Technical Skills: Computer literacy with proficiency in using handheld devices and inventory management software for order processing and tracking.
• Core Competencies: Exceptional attention to detail, strong organizational and time management skills, and clear written and verbal communication.
• Physical & Schedule Capabilities: Ability to stand, walk, and regularly lift products in a warehouse environment with varying temperatures, alongside a flexible mindset to work overtime or weekends as needed.
• Culture & Values Alignment: Strong alignment with Zipline’s core values: Ownership, Transparency, Customer Obsession, Servant Leadership, and Continuous Improvement.

What Else You Need to Know   

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

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Please Note

We have received reports stating that certain individuals are reaching out to people under false pretenses, claiming to be Zipline employees, affiliates, agents, or representatives. They may seek to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities or by claiming that they are contacting you on Zipline’s behalf.

Genuine Zipline employees or representatives will never ask you for money or payment in exchange for employment opportunities or other related services. Any such offer of employment or any other service in exchange for fees that claims to be from us is deceitful and part of a fraud.

If you believe you have been targeted by a fraudulent party, we ask that you immediately get in touch with us via email at [email protected] upon receiving a suspicious offer or claim.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.