Technical Operations Engineer
No salary listed
Mid
Thiruvananthapuram, Kerala, India
In PersonHybrid work is specified as 3 days in the office; the ATS lists the workplace as Thiruvananthapuram, Kerala, India.
Solution EngineeringImplementation & Technical Account Management
About the job
Requirements
- At least 3 years of professional experience.
- Extensive background operating or supporting data migration processes in production environments.
- Strong troubleshooting and debugging abilities, including independently analyzing issues through logs and data before escalating.
- Thorough understanding of databases, SQL, data validation, and integrity checks.
- Familiarity with reading and interpreting backend or scripting code such as PHP, Python, or similar languages.
- Experience working with cloud platforms such as AWS and Azure and associated operational tools.
- Practical experience handling logs, monitoring systems, and observability tools.
- Proficiency with Git-based source control systems such as GitHub.
- Capability to manage multiple workstreams, prioritize effectively under pressure, maintain composure, and adapt when plans change.
- Experience using JIRA or comparable ticketing systems within structured delivery frameworks.
- Skills in stakeholder management and direct collaboration with customer-facing teams.
- Background in incident management or operational triage in production settings.
- Awareness of customer impact during operational decisions and empathy toward the end-user experience.
- Proactive attitude, sound judgment, ownership, and commitment to continuous improvement by learning from achievements and setbacks.
Responsibilities
- Execute and monitor data migrations across multiple products and countries, owning outcomes end-to-end using existing user-interface tooling.
- Triage migration issues, resolve them independently when possible, and escalate with clear context when needed.
- Perform root cause analysis on failed or delayed migrations, identify recurring failure patterns and systemic issues, run post-incident reviews, and apply lessons to prevent recurrence.
- Define and maintain triage frameworks, severity classifications, prioritization criteria, and escalation paths.
- Drive process improvements and provide structured, prioritized requirements to the Migration Platform team.
- Improve observability across the migration pipeline through logs, dashboards, and alerts to support faster diagnosis and resolution.
- Manage data integrity checks and validate successful data transfers.
- Own operational readiness for large-scale and time-sensitive migration windows, including risk assessments, checklists, and go/no-go decisions; adapt plans when circumstances change during migration.
- Maintain and improve migration operational documentation, playbooks, and best practices.
- Ensure migrations meet defined service-level agreements and quality benchmarks, and contribute to defining those standards.
- Act as the migration function’s primary liaison with Onboarding and Support teams, proactively driving communication.
- Flag migration risks, blockers, and timeline impacts to Onboarding teams, manage expectations, and negotiate timelines when needed.
- Partner with Support to investigate and resolve post-migration issues and ensure timely customer outcomes.
- Build working relationships with customer-facing teams to understand schools’ perspectives and feed those insights into migration prioritization and execution.
- Run or contribute to regular cross-team syncs with Onboarding and Support to maintain alignment and surface issues early; ask questions to uncover root causes rather than symptoms.
- Provide structured, prioritized operational feedback to the Migration Platform team and represent operations in platform decisions.
- Communicate migration status, risks, and decisions clearly to technical and non-technical stakeholders, tailoring complex issue updates to the audience.
- Participate in technical talks and team-based learning, sharing knowledge and best practices.
- Set operational quality standards, review others’ work, and define expectations for good migration operations.
- Mentor and guide less experienced team members in migration best practices, triage, and escalation; provide structured, constructive feedback that recognizes strengths and gives actionable development suggestions.
- Shape team processes and operational standards and drive continuous improvement.
- Seek feedback from peers, stakeholders, and teams to improve personal performance and operational processes.
Desired Qualifications
- Experience in SaaS environments.
- Exposure to education technology, school MIS systems, or data migrations between competing platforms.
- Experience working with large datasets.
- Understanding of service-level agreements, operational metrics, and service reliability concepts.
- Experience in high-volume or time-pressured operational environments.
About the company
Arbor Education provides a cloud-based Management Information System (MIS) for schools and Multi-Academy Trusts (MATs), uniting attendance, behaviour, assessment and progress tracking, payments, a parent app, and statutory reporting in one platform. It operates by offering a centralized MIS that delivers a trust-wide view for MATs, with subscription pricing based on school size and package, and it extends HR capabilities by integrating with SAMpeople through acquisitions. It differentiates itself through scale as part of the largest cloud-based UK MIS provider following The Key Group acquisition, enabling cross-school data sharing and HR integration. Its goal is to reduce administrative workload for staff and improve student outcomes by providing a data-driven, efficient system for operations, reporting, and HR data.
Company Size
201-500
Company Stage
Early VC
Total Funding
$13.8M
Headquarters
London, United Kingdom
Founded
2011
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Simplify's Take
What believers are saying
- Cardiff chose Arbor in January 2026 for all 128 schools and Arbor Finance.
- Vale of Glamorgan selected Arbor in 2026, extending Welsh public-sector momentum.
- Arbor opened Leeds’s 34 Boar Lane office in September 2026, signaling hiring and expansion.
What critics are saying
- Bromcom’s 2026 High Court claim seeks £4.18 million over United Learning procurement.
- Ending ScholarPack and Integris in February 2026 forces migrations and raises churn backlash.
- The Key’s consolidation strategy concentrates Arbor on UK schools, leaving no geographic escape hatch.
What makes Arbor Education unique
- Arbor combines MIS, finance, HR, and AI inside one school operating system.
- Arbor serves 12,500 schools and 930 trusts, giving unmatched UK education workflow depth.
- Arbor’s 2026 AI and workflow features sit directly inside live school records.
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Benefits
- Paid Vacation
- Paid Holidays
- Flexible Work Hours
- Remote Work Options
- Hybrid Work Options
- Health Insurance
- Dental Insurance
- Life Insurance
- Wellness Program
- Mental Health Support
- Parental Leave
- Company Social Events