Futurex

Enterprise-grade HSMs and cloud key management

Technical Support Engineer

Customer SupportConfirmed live in the last 24 hours

Full-timeBulverde, TX, USANo salary listedHybrid

About the Job

Requirements

Three to five years of experience in a related information technology field.
A bachelor's degree in cybersecurity or a technical and/or business-related major.
A broad information technology background.
Strong communication skills.
Strong problem-solving skills.
Flexibility to assist in several different company departments.

Responsibilities

Provide ongoing technical support and guidance to Futurex’s global customer base from 4:00 pm to 1:00 am Central Time.
Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry.
Apply business knowledge and technical ability to create solutions that help enterprises secure sensitive data.
Train customers on the Futurex product line and data security best practices.
Help develop customer information technology environments and provide project management services for custom initiatives.
Write and maintain technical documentation released to the public.
Understand industry-specific application programming interfaces and protocols used when interfacing with external systems.

Desired Qualifications

Familiarity with enterprise data encryption technology, including hardware security modules; enterprise key, certificate, and public key infrastructure management solutions; and/or tokenization for Payment Card Industry Data Security Standard compliance.
Experience with TCP/IP networking.
Experience with multiple architectures and platforms.
Experience with OpenSSL, Linux, and scripting in Python, Perl, or Bash.
Experience with technical support, sales, or quality assurance.

Technical Support Engineer - 2nd Shift

Futurex · Bulverde, United States (Hybrid) · Full-time · Posted 2025-06-09

Workplace: hybrid

Department: Solutions Architect

Description

Futurex is seeking talented individuals with a passion for technology and an interest in business to join our team as a Technical Support Engineer for our 2nd shift from 4:00 pm - 1:00 am (CT) (1 hour mid-shift break). This position is hybrid (on-site and remote) at Futurex’s Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas.

This position involves individuals in both the business development and IT support for Futurex’s advanced line of cryptographic security solutions. Initially, individuals in this position work to develop a deep knowledge of Futurex technology and industry standards by participating in our software quality assurance process. This progresses into customer support and sales with Tier-1 organizations worldwide.

RESPONSIBILITIES INCLUDE:

Provide ongoing technical support and guidance to Futurex’s global customer base from 4:00 pm - 1:00 am CT
Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry
Apply business knowledge and technical ability to create state-of-the-art solutions to help enterprises secure their sensitive data
Train customers on the Futurex product line and data security best practices
Help develop customer IT environments and provide project management services for custom initiatives
Write and maintain technical documentation released to the public
Understand industry-specific APIs and protocols used when interfacing with external systems

Requirements

REQUIREMENTS

3-5 years experience in a related IT field
Bachelor’s degree in cybersecurity, or a technical and/or business related major
Broad information technology background
Strong communication skills
Strong problem-solving skills
Flexibility to assist in several different departments of the company

STRONGLY PREFERRED

Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance
Experience with TCP/IP networking
Experience with multiple architectures and platforms
Experience with OpenSSL, Linux, scripting (Python, Perl, Bash)
Experience with technical support, sales, or quality assurance

Benefits

Competitive compensation and opportunities for advancement
Opportunity to travel to worldwide destinations
Health, dental, vision, life, and short/long-term disability insurance
Paid vacation, holidays, and sick leave
Complimentary gym membership on Bulverde campus
Retirement plan with employer contribution match
Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green
Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals

Apply

Apply at Futurex

About the Company

Futurex

Enterprise-grade HSMs and cloud key management

Futurex provides enterprise-grade data security solutions, focusing on hardware security modules (HSMs), key management servers, and cloud HSM offerings. Its products support general purpose use, payments, cloud environments, and post-quantum security, along with enterprise key management, tokenization, database and file encryption, PKI and certificate authority functions, and cryptographic offloading for applications, cloud services, and network devices. The company differentiates itself through a long-standing track record (40+ years), a global customer base (over 15,000 organizations) and a suite of integrated, standards-compliant encryption solutions with advanced automation and orchestration for large fleets of HSMs. GoalWise: to provide scalable, secure, and cost-effective data encryption and key management that enable organizations to protect sensitive information across on-premises, cloud, and hybrid environments while delivering strong customer service and global support.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Bulverde, TX
Founded: 1981

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