Team Lead
About the job
- Minimum two years of supervisory experience in the fast-food or quick-service industry.
- Knowledge of how to operate and program a point-of-sale system; Micros is preferred.
- Experience directing staff in a courteous and professional manner.
- Ability to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow up; remain calm and resolve problems using good judgment; follow directions thoroughly; understand guest service needs; work cohesively with coworkers; work with minimal supervision; and maintain confidentiality of guest information and pertinent data.
- Must be legally eligible to work in Canada.
- Current Food Safe Level 1 and WHMIS certification is an asset.
- Required value behaviors include Service Spirit, Team Spirit, and the Spirit of Progress.
- Required skills include serving clients and customers, integrity, flexibility, analysis and decision making, quality assurance and safety, diversity awareness, drive and dependability, interpersonal relations, and communication.
- Guide and assist in training less experienced Starbucks team members.
- Assist with preparing and serving menu items according to Starbucks standards and operating procedures.
- Rectify customer complaints, solve problems, and make decisions in the absence of a manager.
- Assist staff with problems in a professional and courteous manner.
- Oversee staff and assign tasks as needed, including opening, closing, and side duties.
- Ensure all stations are clean, well stocked, and maintained, and maintain cleanliness throughout the shift.
- Complete periodic inventory and order supplies as needed, following correct ordering procedures.
- Follow breakage and spillage procedures.
- Complete audits of all food and beverage areas.
- Maintain complete knowledge of and comply with departmental policies, service procedures, and standards.
- Maintain complete knowledge of equipment use and ensure ongoing maintenance and upkeep of items.
- Complete end-of-day reporting.
About the company
Sodexo provides Food and Services by managing on-site facilities and catering across work, healthcare, education, and leisure environments. Its offerings include on-site meal services, cleaning, maintenance, and other facilities-management tasks designed to improve daily life for employees and the people served. The company differentiates itself through its global scale (present in 43 countries, serving about 80 million consumers daily), its independent, family-owned structure, and a strong, responsible business model focused on social and environmental progress. Sodexo aims to grow while elevating quality of life for employees and clients and contributing to the economic and community well-being where it operates.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1966
Get referred to Sodexo
See people who can refer or advise you
Simplify's Take
What believers are saying
- Q3 Fiscal 2026 organic revenue grew 2.0%, beating expectations on July 1, 2026.
- Management raised FY2026 organic growth guidance to 1.2%-1.5% after the Q3 beat.
- University of Northern Colorado and Clariant wins show continued contract momentum in North America.
What critics are saying
- Reuters on August 26, 2026 said Sodexo will cut 1,000-plus French jobs.
- North America organic revenue fell 1.5% in Q1 Fiscal 2026, led by Education losses.
- Prolonged execution misses under Thierry Delaporte would trap Sodexo in permanent margin compression.
What makes Sodexo unique
- Pluxee spin-off made Sodexo a pure-play food and services operator by 2025.
- Sodexo combines catering, workplace services, and healthcare dining across 45 countries.
- Grupo Mediterránea, acquired February 2026, deepens European scale and local account density.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Employee Discounts
- Professional Development Budget
- Flexible Work Hours