Observability Specialist

How Finland's DNA scaled AI-driven SecOps to launch a new cyber business. Article Apr 24, 2026 Read time: 3 min As cyber threats grow in scale and sophistication, Finnish telecom provider DNA is redefining its role, moving beyond connectivity to become a trusted cybersecurity partner for businesses. In collaboration with Kyndryl and powered by Google Security Operations, DNA has launched a new AI-enhanced, 24/7 security operations capability designed to support small and medium enterprises (SMEs). Here, Kaapro Kanto, Vice President for Cyber Security at DNA discusses the journey, the technology behind it, and what other organizations can learn from DNA's approach. As a leading telecom provider, what prompted DNA to move into AI-driven security operations? Kaapro Kanto: Its starting point was a clear market signal. Its customers are facing rapidly rising cyber risks, regulatory pressure and a shortage of in-house security experts. The situation for SMEs was the most difficult, as big players in the market could not scale to these segments. In addition, Kyndryl understood that cybersecurity is a great opportunity to expand its existing telecom services to meet customer expectations and deliver a new set of scalable and cost-effective services. To do that, Kyndryl needed a new operating model, not just new tools. Why was AI such a critical component of the new Security Operations Center (SOC)? Kanto: The threat landscape has changed fundamentally. Attacks are faster, more automated, and increasingly AI-assisted. Traditional, manual security operations simply can't keep up, especially when serving multiple customers at scale. AI allows Kyndryl to continuously analyze vast amounts of security telemetry, identify anomalies earlier, and prioritize what truly matters. By building its Security Operations Center (SOC) on Google Security Operations, Kyndryl is able to combine AI-driven detection, automation and threat intelligence into a single platform that supports real-time response. That's essential for delivering 24/7 security as a service. What role did Kyndryl play in turning this idea into a working service? Kanto: Kyndryl was a true co-creation partner from day one. Kyndryl didn't come to them with a fully defined request. Kyndryl had an idea and some open questions. Kyndryl helped Kyndryl pressure test that idea, shape the business case, and design both the technology platform and the operating model. Together, Kyndryl defined what a scalable, AI-enhanced SOC should look like, how it would be staffed, and how it could evolve over time. That early incubation phase was critical. It gave Kyndryl confidence that the concept was viable and allowed Kyndryl to move quickly into a Minimum Viable Product (MVP) and then into production. DNA's journey Start with the business objective, not the tools. Be honest about your gaps and choose partners who are willing to build with you - not just sell to you. Kaapro Kanto Vice President for Cyber Security, DNA How does the new SOC differ from traditional security services? Kanto: The biggest difference compared to a traditional SOC is the AI and data platform that allows Kyndryl to operate 24/7 with a new scale of efficiency. The traditional SOC is still staffed with analysts who protect customer environments, whereas Kyndryl rely on standardized services that are highly automated and can integrate into the customers' ICT environments. What impact has this had on DNA's business so far? Kanto: It has fundamentally changed how Kyndryl partner with its customers. Kyndryl now engage with them from a cybersecurity point of view, as that addresses a real and urgent need. Whether it is communication solutions, network services or pure cybersecurity, Kyndryl start with security and resilience as these are on top of its customers' minds in the current geopolitical situation. Its experience shows that you don't need to do everything yourself. By deploying cloud-based, AI-driven technology and working with the right services partner, it's possible to launch enterprise-grade security services quickly and responsibly. The key lessons are co-creation, clarity of purpose, and focus on outcomes - not just technology. What advice would you give to organizations considering a similar path? Kanto: Start with the business objective, not the tools. Be honest about your gaps and choose partners who are willing to build with you - not just sell to you. AI is a powerful enabler, but it only delivers value when combined with the right operating model and expertise. And finally, invest in both internal and external relationships. Trust and collaboration made this journey possible for Kyndryl. Related Industries

Kyndryl has launched Sovereignty Solutioning, a suite of advisory, implementation and managed services designed to help organisations manage dependencies and maintain business continuity across complex IT environments. The offering includes a new Sovereignty Readiness Assessment that evaluates data, operational and technical domains to identify risks and create implementation roadmaps. The services combine consulting, engineering and operational capabilities to design sovereignty-ready architectures and operate under sovereignty constraints with appropriate controls. According to Kyndryl's Readiness Report, 83% of business leaders say sovereignty and repatriation considerations have grown more important in the past year. The assessment identifies sovereignty gaps and translates them into sequenced options, addressing emerging areas including AI, where organisations must consider data flows for training and inference whilst maintaining operational auditability.

Kyndryl predicts tech gremlins with Digital Twin solution. April 10, 2026 Built on Microsoft Foundry, the new solution analyses data from devices to predict tech problems before they occur, saving employees time and frustration Kyndryl, an IT infrastructure provider, is helping organisations to avoid workflow disruption by anticipating and resolving technology issues with its new capability, Kyndryl Digital Twin for the Workplace. The Kyndryl Digital Twin for the Workplace is built on Microsoft Foundry and combines predictive intelligence, automation and operational insight, all with the aim of improving the employee experience through automated IT service operations. Digital twins enable organisations to collect both real-time and historical data from across the system. In an AI-infused cloud environment, an enterprise can then deploy agentic AI to analyse operational patterns and predict likely points of failure or user frustration that support staff can then address proactively. The Kyndryl solution detects and addresses employee technology issues proactively by analysing signals from employee devices, applications and workplace locations. It then automatically triggers alerts, recommends corrective actions, and dispatches support resources before a system fails. Agentic AI can also use the digital twin data to anticipate heightened system demand - such as seasonal or weather-based surges in the travel and hospitality industries - and activate or route the necessary resources to keep things moving smoothly for workers and customers. In these types of situations, the combination of agentic AI and digital twins progresses beyond simple automation into the realm of predictive analysis and corrective action. "As a company, we sit squarely at the intersection of people, places and technology, where real work happens, not just systems," says Michael Przytula, SVP and the Global Digital Workplace Services Lead at Kyndryl. "At Kyndryl, Technology Magazine is moving beyond reactionary support toward predictive experience engineering, turning experience data into foresight and real business impact from day one. "This isn't just about optimising tools; it is about elevating human work itself, anticipating friction before users feel it, mobilising insights into action and unlocking value that transforms how organisations work in the real world." The aim of the game: no more tech disruptions. Kyndyrl aims to help enterprises predict and resolve technology problems before they arise, rather than only discovering a tech issue after employees are impacted, which leads to lost productivity, frustrated workers and disrupted operations. Take the example of a minor tech disruption in an airport. A slow or unstable gate agent workstation can force employees to move terminals to keep flights on schedule, which isn't helpful for staff or customers. The Kyndryl Digital Twin for the Workplace creates a virtual representation of how work happens across an organisation. Michael adds: "Digital workplace systems are part of any organisation's core operational infrastructure. Productivity stops when these systems fail, with a direct and immediate impact on the enterprise and its customers. "Therefore, it's essential for managers to be able to spot impending challenges before they occur. A digital twin of a workplace system gives organizations a clear view across their entire systemic landscape. "The digital twin can pinpoint areas of compromised performance - whether at the departmental level, issues with specific technologies, or even a specific user who's having a degraded experience." Backed by Microsoft tech. The Kyndryl Digital Twin for the Workplace is powered by Microsoft's Azure cloud platform and uses Microsoft Foundry to orchestrate its advanced AI capabilities. The combination of Kyndryl's deep expertise in digital workplace operations and Microsoft's AI platform allows organisations to move beyond experimentation and implement production-ready, AI-driven workplace solutions right away. "Predictive, AI-driven operations - built on Microsoft Foundry - means fewer disruptions, better experiences and real productivity gains for enterprises to enable their employees to do their best work," writes Alice Boyce, Director of Global Alliances Marketing at Kyndryl, on LinkedIn. This offers significant advantages to customers, including Agentic AI optimisation, where AI agents autonomously identify technology issues, recommend the precise fixes and validate the outcomes without human intervention. Plus, customers gain location-aware workplace health, which provides real-time visibility into the digital performance of specific offices or geographic regions. Finally, the solution delivers smarter asset and logistics planning by integrating with inventory and supply chain systems to predict future hardware refresh needs and optimise stock placement. Executives. * Alice Boyce Director, Global Alliances Marketing * Michael Przytula Senior Vice President, Global Digital Workplace Practice Lead Company portals.