Food & Beverage Attendant

Food & Beverage Attendant

POSITION REPORTS TO:

Restaurant Manager

Food and Beverage Supervisor

Food and Beverage Team Leader

POSITIONS REPORTING TO THIS POSITION:

Nil

KEY RELATIONSHIPS:

Owners and Guests

Food and Beverage personnel

Finance and Stores team members

PRIMARY OBJECTIVES:

At Travel + Leisure our vision is to put the World on Vacation, in your position as the Food & Beverage Attendant you will be responsible for order taking, serving of Food and Beverages while providing an exceptional guest experience.

Our Values are the HEART of Travel + Leisure, the beliefs of our global team that define what we recognize as important, meaningful, and right:

Hospitality – treating everyone like family 
Engagement – delivering our promise
Accountability – owning our impact
Respect – considering others in every interaction
Teamwork – succeeding together

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

• Provide effective, efficient and professional Food and Beverage service.
  • Ensure a smooth running Food and Beverage service, providing hand-in-hand teamwork with adequate employees including food and beverage preparation and serving. 
  • Ensure all equipment is well maintained and stored appropriately and advise any faults to Manager.
  • Regularly review operating systems to ensure optimal efficiencies are achieved.
  • Maintain all stock levels daily, including ordering and rotating.  Report any discrepancies to manager.
  • Ensure that all necessary food prep and required items are adequately available each day.
  • Ensure Food Safety guidelines are followed at all times, ensuring all food temperatures are correct, and food prep is labeled with date prepared.
• Maintain the highest level of customer service to ensure all needs for the owners and guests are met
• Ensure all communication of necessary points is carried out clearly and concisely
• Liaise with your supervisor/manager regarding any problems or complaints that arise
• Be punctual when arriving at work and returning from meal breaks

• Maintain exemplary grooming including fresh, ironed uniforms, wear name badge and ensure that personal hygiene standards are maintained at all times
• Employees must ensure they comply with Travel + Leisure’s OH&S Policy, procedures and any reasonable instruction given by Travel + Leisure.
• Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety.
• Display innovation through inspiring, creating and improving processes and products. 
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise. 

FINANCE

• He/she is proficient with POS system
• Comply with all internal accounting and control procedures related to his /her area.
• Assist in achieving maximum food and beverage sales
• Always strive to up-sell to achieve higher sales
• To review and orders and ensure that all details are accurately entered in POS.
• To conduct efficiently cash balances when required
• 7. Ensures all customer accounts in the area of responsibility are balanced prior customer
• departure.
• 8. To ensure all accounts entered in POS are balanced, signed and charged correctly.
• 9. To ensure assigned float is counted, efficiently managed during allocated shifts andreturned to the full amount at the end of the shift.
• 10. To follow correct cash procedures

GENERAL

• Ensure all operating equipment in related working area is properly maintained and cleaned.
• Ensure Maintenance department is advised of all faulty equipment.
• To have a complete understanding of and adhere to the company's policy relating to Fire, Food Safety and Hygiene Policies and procedures and Occupational Health and Safety requirements.
• ensure they comply with WRAP's OH&S Policy, procedures and any
• reasonable instruction given by WRAP.
• Display a Count On Mel service to all internal and external parties.
• Display innovation through inspiring, creating and improving processes and products.
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
• To understand and adhere to approved Operational Manuals and Employee Handbooks.
• To ensure any passwords or company security measures are maintained confidential and not shared with 3rd parties.
• To be conversant with all facilities and services of the business.
• To attend meetings, briefings and training sessions as required.
• To use approved company Time sheet and accurately record commencement, breaks and finishing times at end of each shift.
• To respond to any changes in the departmental function as dictated by the company, business patter and industry.
• To conduct regular training within the department and plan at least 4 training sessions per month based on departmental needs.
• Any other duties that may be assigned to him/her by the manager at the time and within the scope of the job