Customer Support Representative
SeedLegals
Customer Support Representative
SeedLegals
Automates startup fundraising, cap table, contracts
SeedLegals · London, United Kingdom (Hybrid) · Full-time · Posted 2026-10-22
Salary: GBP 28,000–30,000
Workplace: hybrid
Department: Customer Experience
Interested in exploring the world of legaltech? Want to bring your customer support experience to a startup environment? Join our diverse team at SeedLegals and provide high-quality support to startups and startup founders!
SeedLegals is the leading provider of automated legal solutions for startups in the UK and globally. We’re a Series A company, backed by exceptional VCs such as Index Ventures, committed to making entrepreneurship accessible to all. We’ve revolutionised early-stage fundraising, incentivising teams with share options, applying for SEIS/EIS, and managing cap tables since our inception in 2016. With over 60,000 companies served, startups raising over £3 billion on our platform, and 1 in 3 early-stage funding rounds closed with us, we’ve become a driving force in the industry.
We are a diverse and talented team who believe entrepreneurship should be accessible to everyone, and by providing founders with tools to create, build and scale their ideas, we help make this happen.
Our values are key to our success. We:
With offices in London and Paris, and a team in Ireland & the US, we’re always looking for talented individuals to join our team.
The Role:
You’ll be the first point of call for users, providing them with great customer support, helping answer their questions and navigating the platform. This will involve assisting users via our live chat function (Hubspot), on calls and emails - you'll need to answer questions about anything and everything to do with using SeedLegals, from login issues through to questions about specific legal documents, and connecting the user with members of the team in other parts of the company. You will also be giving one-on-one product-specific support through emails and video calls.
Your work will be based on HubSpot, utilising the CRM and its new AI tools to deliver a friendly and efficient experience for our users. You’ll help write articles and resources for internal use and for founders using the platform, and you’ll help work on projects that help improve the efficiency of the team.
You will work directly with other teams in the business, including our engineers, product managers, sales, marketing and legal teams, just to name a few. Collaborating with our amazing team of developers, founders, investors and lawyers to further scale the CX Team, develop the SeedLegals platform, and deliver best-in-class support to our users.
This is a hybrid role where we would require you to come into our office a couple of times a month; it is not fully remote. Your annual starting salary would be between £28,000 - £30,000.
Interview Process
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Automates startup fundraising, cap table, contracts
SeedLegals is a legaltech platform that automates the administrative legal tasks startups need for fundraising, cap table management, and employee equity. It lets founders create, negotiate, and sign funding documents digitally—such as term sheets, shareholders' agreements, and resolutions—while also handling cap table distributions and employee stock option plans through automation. The service uses a pay-as-you-go model for individual legal products (e.g., closing a round or setting up an option plan) and subscription plans for ongoing needs like cap table maintenance and ongoing legal support. Compared with traditional law firms, SeedLegals simplifies and speeds up the process, lowers costs, and provides an integrated toolkit tailored to early-stage startups, especially in the UK and France. Its goal is to make essential legal services more accessible, faster, and affordable for the startup ecosystem.
Explore more opportunities at SeedLegals