Front Desk Supervisor

Job Description

1. 1. Carry out the Front Office Manager and/or Assistant Front Office Manager’s instructions related to organisation, implementation and planning in order to ensure that the Front Office Department functions flawlessly.
   2. Perform his/her duty according to the practices, operational instructions and procedures identified by the Front Office Manager.
   3. Responsible for performing the services assigned to his/her shift in the best and most appropriate manner.
   4. Keep track of the notes in the logbook and take action accordingly.
   5. Personally carry out the check-in procedures for VIP guests and monitor the complimentary services.
   6. Be informed of the hotel’s occupancy rate.
   7. Monitor the payments for individual reservations.
   8. Control the forms and reports completed during his/her shift.
   9. Organise the shift and ensure order.
   10. Control the working arrangements of the bellboys in his/her shift.
   11. Control all accommodation cards issued for entries and documents to be given to guests.
   12. Control the c/in procedures of all guests that have arrived.
   13. Prepare the daily reports and required forms.
   14. Control the money collected by receptionists at the end of the shift.
   15. Ensure that all faxes and messages are forwarded.
   16. Check the accuracy of the sum invoiced to agencies after check-out.
   17. Control all flow of money within the Front Office Department, identify the source and complete the transaction.
   18. Monitor any room changes and inform the Housekeeping Department.
   19. Report any problems to the Front Office Manager.
   20. Liaise with the Housekeeping Department and Technical Service Department.
   21. Responsible for the arrangement and order of employees working on the shift.
   22. Ensure that all official documents are completed in full and in an orderly manner.
   23. Comply with the facility instructions and ensure that subordinate employees also comply with these instructions.
   24. Report full and accurate information to managers.
   25. Distribute daily tasks for the shift.
   26. Attend the Front Office Department’s periodic meetings.
   27. Create new ideas and encourage other employees to be productive.
   28. Ensure that employees maintain good relationships and cooperation.
   29. Attend training programmes.
   30. Deliver the best services and encourage colleagues in this respect, in awareness of the role that the services offered to guests play in the sales and marketing of the facility.
   31. Monitor the daily occupancy rates and forecasts in order to contribute to maximising the occupancy rate at the facility.
   32. Has knowledge of the region.
   33. Knows the agencies and individuals that the hotel works with.
   34. Knows whom to contact in case of an emergency such as hospitals, taxis, police etc.
   35. Take part in the Emergency Response Teams.
   36. Pay maximum attention to representation. Is always careful as his/her attire, conduct and speech represent the facility.
   37. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
   38. To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
   39. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
   40. Carries out all responsibilities related to the quality management systems implemented at the facilities
   41. Carries out all other duties assigned by managers and hotel management not specified in the job description.
   42. Carry out all responsibilities related to Protection from pandemic disease & action response implemented at the facilities

Qualifications

• Education: At least a High School or vocational diploma.
• Experience: At least 4 years of related work experience following theoretical education.
• Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees.
• Courses and Training: Advanced level of theoretical and practical knowledge.
• Computer Literacy: MS Office applications.
• Skills: Expected to have comprehensive technical knowledge and work experience related to the methods, advanced techniques, special equipment and work processes in the related field. Knows, applies and ensures application of all services and product ranges in the related field. Has good command of guest profiles. Trains his/her team in this area, monitors their success and sets an example on how to address guests. Expected to perform jobs that require technical expertise and experience in the field, concern more than one unit/process, and are similar in nature.

Additional Information