TechSoup

Nonprofit technology donations and services platform

Digital Transformation Technical Consultant

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-time$2.3k - $11k /mo

About the Job

Requirements

At least 5 years of experience in digital transformation, technology consulting, IT project coordination or service delivery, and/or client success or account management.
Experience managing client relationships and serving as a trusted advisor.
Experience coordinating technology implementations or digital adoption initiatives.
Experience developing and delivering training, workshops, or educational programs.
Experience working with external vendors, consultants, or implementation partners.
Experience documenting operational procedures and implementation processes.
Strong analytical skills and experience using data to support decision-making.
Strong consulting and advisory skills, including the ability to build trusted client relationships.
Solid project management skills, including planning, coordination, and reporting.
Ability to work independently and manage multiple client engagements concurrently.
Strong facilitation and training delivery skills.
Ability to translate data into recommendations.
Effective vendor and partner coordination skills.
Fluency in written and spoken English.

Responsibilities

Lead implementation of digital solutions that improve organizational effectiveness and operational efficiency.
Coordinate external vendors and implementation partners where applicable.
Deliver digital readiness and needs assessments for nonprofit organizations.
Develop digital transformation roadmaps, workplans, and implementation strategies in collaboration with NGO clients.
Support the design and delivery of technology-related projects and services.
Manage relationships with nonprofit clients and support long-term partnership development.
Serve as the primary point of contact for assigned clients.
Understand client needs and identify opportunities for service expansion and continuous improvement.
Provide advisory services and recommendations regarding technology solutions and digital transformation initiatives.
Guide clients through all stages of project implementation and service delivery.
Ensure high levels of client satisfaction and engagement.
Support operational processes related to digital transformation programs and commercial service delivery.
Coordinate collaboration between nonprofit clients, internal teams, and external service providers.
Map, document, standardize, and continuously improve service implementation processes.
Support project management activities, including planning, monitoring, and reporting.
Coordinate successful delivery of technology services and project outcomes.
Analyze and interpret data to support project execution, process improvements, and business decision-making.
Design and develop technical training programs and learning initiatives.
Collaborate with subject matter experts and external partners to create training content.
Develop educational materials, user guides, and learning resources.
Conduct training sessions, workshops, webinars, and consultations for international clients and teams.
Adapt training content to meet the needs of diverse audiences, technical skill levels, and language requirements.
Contribute to the design and improvement of digital transformation services and delivery methods.
Maintain and improve service documentation, guides, and implementation templates.
Share best practices, lessons learned, and client insights across projects and with the wider team.
Support development of the organization's knowledge base and reusable resources.
Implement technical solutions in client digital transformation projects, including system configuration, setup, and customization.
Work directly within nonprofit clients' technology stacks, including CRM, cloud, donor management, and productivity platforms, to configure and adapt tools to organizational needs.
Lead or support data migrations, integrations, and platform transitions while ensuring data integrity and continuity of operations.
Perform technical configurations, troubleshoot implementation issues, and escalate complex architecture decisions as needed.
Collaborate with external service providers on technical solution delivery and translate client requirements into technical specifications.
Validate that implemented solutions meet functional requirements through testing and quality checks before go-live.
Document technical configurations, architecture decisions, and implementation procedures for ongoing support and knowledge transfer.

Desired Qualifications

Additional languages are an asset, particularly in international nonprofit environments.

NPO Digital Transformation Technical Consultants
Europe and Africa
This is a fully remote or hybrid role depending on location

Background
TechSoup is a high-impact, global non-profit social enterprise that believes in using technology for the greater good. Since 1987, they have been building partnerships and alliances with individuals, corporations, non-profits, and governments across the globe – all committed to helping civil society organizations fully access the profound power of technology and a connected world — and use it to improve lives.
As technology and global needs change, TechSoup creates new educational offerings, community-driven platforms and mobile apps. They are building and supporting communities of practice in digital activism, participatory democracy, civic engagement, and digital inclusion. TechSoup are innovators, leaders, influencers, social entrepreneurs, and technologists drawn together by a shared vision: to make the world a better place through technology.
Position Summary
The NPO Digital Transformation Technical Consultant is responsible for supporting nonprofit organizations in their digital transformation journey by assessing organizational needs, implementing and configuring technology solutions, managing client relationships, coordinating service delivery, and building organizational capacity through training and knowledge sharing. This role is directly responsible for implementing solutions, working within clients' technology stacks, performing technical configurations and migrations, and collaborating with service providers on the technical delivery of solutions.
Important: we will consider candidates with higher and lower experience and competencies for Senior and Junior positions.
Key Responsibilities
1. Digital Transformation & Technology Implementation

Lead the implementation of digital solutions that improve organizational effectiveness and operational efficiency.

Coordinate and manage external vendors and implementation partners where applicable.

Deliver digital readiness and needs assessments for nonprofit organizations.

Develop digital transformation roadmaps, workplans, and implementation strategies in collaboration with NGO clients.

Support the design and delivery of technology-related projects and services.

2. Client Relationship Management & Consulting

Manage relationships with nonprofit clients and support long-term partnership development.

Serve as the primary point of contact for assigned clients.

Understand client needs and identify opportunities for service expansion and continuous improvement.

Provide advisory services and recommendations regarding technology solutions and digital transformation initiatives.

Guide clients through all stages of project implementation and service delivery.

Ensure high levels of client satisfaction and engagement.

3. Service Delivery & Project Coordination

Support operational processes related to digital transformation programs and commercial service delivery.

Coordinate collaboration between nonprofit clients, internal teams, and external service providers.

Map, document, standardize, and continuously improve service implementation processes.

Support project management activities, including planning, monitoring, and reporting.

Coordinate the successful delivery of technology services and project outcomes.

Analyze and interpret data to support project execution, process improvements, and business decision-making.

4. Training & Capacity Building

Design and develop technical training programs and learning initiatives.

Collaborate with subject matter experts and external partners to create training content.

Develop educational materials, user guides, and learning resources.

Conduct training sessions, workshops, webinars, and consultations for international clients and teams.

Adapt training content to meet the needs of diverse audiences, technical skill levels, and language requirements.

5. Service Development & Knowledge Management

Contribute to the design and improvement of digital transformation services and delivery methods.

Maintain and improve service documentation, guides, and implementation templates.

Share best practices, lessons learned, and client insights across projects and with the wider team.

Support the development of the organization's knowledge base and reusable resources.

6. Technical Implementation & Solution Delivery

Implement technical solutions as part of client digital transformation projects, including system configuration, setup, and customization.

Work directly within nonprofit clients' technology stacks (e.g., CRM, cloud, donor management, and productivity platforms) to configure and adapt tools to organizational needs.

Lead or support data migrations, integrations, and platform transitions, ensuring data integrity and continuity of operations.

Perform technical configurations and troubleshoot implementation issues, escalating complex architecture decisions as needed.

Collaborate closely with external service providers on the technical delivery of solutions, translating client requirements into technical specifications.

Validate that implemented solutions meet functional requirements through testing and quality checks prior to go-live.

Document technical configurations, architecture decisions, and implementation procedures for ongoing support and knowledge transfer.

Required Experience

5+ years of experience in digital transformation, technology consulting, IT project coordination or service delivery, and/or client success/account management.
Managing client relationships and serving as a trusted advisor.
Coordinating technology implementations or digital adoption initiatives.
Developing and delivering training, workshops, or educational programs.
Working with external vendors, consultants, or implementation partners.
Documenting operational procedures and implementation processes.
Strong analytical skills and experience using data to support decision-making.

Skills & Competencies

Strong consulting and advisory skills with the ability to build trusted client relationships.
Solid project management skills, including planning, coordination, and reporting.
Ability to work independently and manage multiple client engagements concurrently.
Strong facilitation and training delivery skills.
Analytical mindset with the ability to translate data into recommendations.
Effective vendor and partner coordination skills.
Fluent English (written and spoken).
Additional languages are an asset, particularly in international nonprofit environments.

Important: we will consider candidates with higher and lower experience and competencies for Senior and Junior positions.
For your contribution and passion, we offer:

Hybrid, full-time job (work from Monday till Friday).
Flexible working hours.

An attractive international working environment.
Broad training opportunities (online and offline).

Salary range: Africa 2,300$ – 2,800$ per month, Poland 8,500pln – 11,000pln per month
This may change depending on experience and location, as we recalculate it for Cost of Living index for the given country.

About the Company

TechSoup

Nonprofit technology donations and services platform

TechSoup Global connects civil society groups with technology through an online marketplace of donated and discounted software and hardware from 100+ partners, plus IT services and training. It distributes donated products to nonprofits for a small admin fee and runs a nonprofit validation service trusted by major donors to determine eligibility for philanthropic programs. Its global network includes 60+ partner NGOs across 236 countries, operating as a social enterprise that reinvests revenue into capacity building. Its goal is to make technology affordable and accessible for nonprofits, strengthening civil society and digital inclusion.

Company size: 201-500
Company stage: Early VC
Total funding: $18M
Headquarters: San Francisco, CA
Founded: 1987

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