Glen Park Senior Living
Marketing Director - Retirement Counselor
Full-Time
$69k - $75k/yr
+ Hiring bonus of $1,000
Mid
Glendale, CA, USA
In Person
Relocation and travel flexibility are required as needed for the position.
About the job
Requirements
- Experience working in an assisted living facility is required.
- Completion of at least 60 college or continuing education units is required.
- Flexibility to relocate and travel as needed for the position is required.
- A professional image must be presented to prospects through dress, behavior, and speech.
- Personal characteristics, physical energy, and competence to work effectively with families seeking non-medical care are required.
- Excellent communication, customer service, and time management skills are required.
- Live-Scan Fingerprint Clearance is required.
- A negative tuberculosis test and health screening are required.
- The position requires prolonged periods sitting at a desk and working on a computer and the ability to lift up to 15 pounds at times.
Responsibilities
- Achieve maximum occupancy levels and meet monthly benchmarks.
- Follow up with leads and develop new resources using customer relationship management software.
- Present community benefits effectively and understand customer needs and wants.
- Conduct morning rounds to ensure facilities are tour ready.
- Follow up on all leads, tours, reservations, and inquiries.
- Assist with administrative tasks and front-office duties.
- Attend community events and monthly family potlucks.
- Write press releases.
- Maintain liaison with families and residents.
- Resolve resident complaints and grievances.
- Obtain complete and accurate information to facilitate the admissions process.
- Execute the strategic marketing plan.
- Utilize customer relationship management software to manage all contacts.
Desired Qualifications
- Current training in first aid and cardiopulmonary resuscitation is preferred.
- A compassionate and uplifting spirit passionate about working with the senior population is preferred.