I

IHG

Global hotel company

Assistant Hygiene & Quality and Continuous Improvement Manager

Full-TimeUpdated on 10/15/2026Deadline 10/31/26
No salary listed
Mid, Senior
Bachelor's
Thailand
In Person
Facilities OperationsEnvironmental Health & Safety

About the job

Requirements
  • A bachelor's degree in Food Science, Hospitality Management, Public Health, Quality Management, Environmental Health, or a related field.
  • A minimum of 3–5 years of experience in Quality Assurance, Hygiene Management, Food Safety, or Hospitality Operations.
  • Knowledge of HACCP, ISO standards, Food Safety Management Systems, and quality management principles.
  • Strong analytical, auditing, problem-solving, and project management skills.
  • Good command of spoken and written English.
  • Proficiency in Microsoft Office applications and reporting systems.
Responsibilities
  • Support the implementation and maintenance of Food Safety Management Systems, HACCP, and hygiene standards throughout the resort.
  • Conduct regular hygiene inspections and audits in kitchens, restaurants, bars, stewarding, receiving, storage, and other operational areas.
  • Monitor food handling, storage, preparation, and sanitation practices for compliance with IHG standards and local regulations.
  • Investigate hygiene-related incidents, identify root causes, and implement corrective actions.
  • Coordinate pest control programs and maintain accurate records.
  • Maintain hygiene documentation, certifications, permits, and audit records.
  • Monitor compliance with IHG brand standards and quality requirements.
  • Conduct internal quality audits and support preparation for corporate and external audits.
  • Analyze guest feedback, satisfaction surveys, online reviews, and quality metrics to identify improvement opportunities.
  • Work with departments to implement corrective and preventive actions.
  • Support quality improvement projects that enhance the guest experience.
  • Promote continuous improvement and operational excellence across the resort.
  • Facilitate process improvement initiatives using problem-solving and root-cause analysis methodologies.
  • Track departmental action plans and ensure timely completion of improvement activities.
  • Develop reports, dashboards, and performance metrics to monitor progress.
  • Identify opportunities to improve efficiency, productivity, service quality, and cost effectiveness.
  • Support workplace health and safety programs in accordance with company standards and legal requirements.
  • Participate in risk assessments, safety inspections, and accident investigations.
  • Monitor compliance with environmental, sustainability, and waste management initiatives.
  • Support emergency preparedness programs and safety awareness campaigns.
  • Conduct hygiene, food safety, quality, and compliance training for colleagues.
  • Facilitate orientation and refresher training programs.
  • Coach departmental representatives on hygiene standards and continuous improvement activities.
  • Promote awareness of quality and safety standards throughout the resort.
  • Prepare weekly and monthly reports on hygiene, quality, audit findings, and improvement initiatives.
  • Maintain accurate records of inspections, audits, training, and corrective actions.
  • Support budget planning and procurement related to hygiene and quality programs.
  • Perform other duties as assigned by the Director of Quality and Continuous Improvement or Resort Management.
Desired Qualifications
  • Experience in luxury hotels or international hospitality brands.

About the company

I

IHG

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IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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