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LearnUpon

Cloud-based LMS for corporate training

Enterprise Customer Success Manager

Full-TimeUpdated on 10/23/2026
No salary listed
Senior
Salt Lake City, UT, USA
HybridHybrid: 3 days per week in the Salt Lake City office; travel up to 10 times per year for customer on-sites and industry events.
Sales & Account ManagementAccount Management

About the job

Requirements
  • At least 5 years of experience in SaaS Customer Success, Account Management, or a related customer-facing, consultative, commercially focused role.
  • Proven success managing complex, high-value enterprise customers with strong retention and expansion outcomes.
  • Ability to engage with stakeholders at operational and executive levels using a consultative and strategic approach.
  • Experience supporting renewal readiness and expansion in high-ARR environments.
  • Commercial acumen and confidence in renewal and growth conversations.
  • Communication and presentation skills with senior stakeholders.
  • Organizational skills to manage a smaller number of complex accounts.
  • Sound judgment in ambiguous, high-impact situations.
  • Experience using AI tools to streamline tasks and improve efficiencies.
  • Willingness to travel up to 10 times per year for key customer on-sites and industry events.
Responsibilities
  • Own a portfolio of enterprise customers, ensuring they achieve defined outcomes and realize measurable value.
  • Build a deep understanding of customer strategy and priorities, aligning LearnUpon to key business initiatives.
  • Lead structured success planning and executive engagement, including business reviews and long-term value planning.
  • Establish multi-threaded relationships across stakeholders, including senior decision-makers.
  • Drive renewal readiness through value demonstration, risk identification, and proactive planning.
  • Identify and shape expansion opportunities, partnering with Sales to drive growth.
  • Act as a strategic advisor, guiding decisions and helping customers navigate complex change.
  • Coordinate cross-functional teams to deliver a seamless customer experience.
  • Maintain operational discipline, including account planning, forecasting inputs, and visibility into customer health.
Desired Qualifications
  • Experience in eLearning, EdTech, or Learning Management Systems.
  • Familiarity with APIs, integrations, or Single Sign-On (SSO).

About the company

L

LearnUpon

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Website

LearnUpon provides a cloud-based learning management system (LMS) used by more than 1,500 businesses worldwide. It lets organizations create, deliver, and track online courses for employees, customers, and partners. The platform emphasizes simple, learner-centered experiences and practical support to improve performance, retention, and growth. Its goal is to make learning easy and meaningful so training translates into measurable business results.

Company Size

201-500

Company Stage

Debt Financing

Total Funding

$103.3M

Headquarters

Dublin, Ireland

Founded

2012

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Simplify's Take

What believers are saying

  • APAC headcount rose 80% over two years, with new Sydney headquarters in 2026.
  • LearnUpon supports over 100 APAC customers, including Healthcare Australia, WorkPac, and Jetpilot.
  • Create+ trials and 2026 product launches strengthen upsell momentum across existing accounts.

What critics are saying

  • Courseau integration by early 2026 concentrates execution risk across core product architecture.
  • LearnUpon cut 27 jobs in 2025, signaling pressure on costs and morale.
  • AI authoring commoditizes quickly; Workday, Docebo, and Cornerstone can copy features fast.

What makes LearnUpon unique

  • LearnUpon’s 2026 Agentic Learning Platform embeds AI directly into learning workflows.
  • Create+ and Courseau integration give LearnUpon end-to-end creation-to-delivery control.
  • Seventh straight Fosway Strong Performer recognition signals durable EMEA market credibility.

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Benefits

  • Health Insurance
  • 401(k) Retirement Plan
  • Unlimited Paid Time Off
  • Flexible Work Hours
  • Hybrid Work Options
  • Remote Work Options
  • Paid Vacation
  • Wellness Program
  • Gym Membership
  • Company ESOP
  • Annual leave 26 days
  • Mental Health Support

Growth & Insights and Company News

6 month growth

0%

1 year growth

0%

2 year growth

0%
Silicon Republic
Oct 13th, 2026
LearnUpon raises $50M from Claret Capital to scale agentic AI learning platform

Dublin edtech LearnUpon has raised a $50 million growth financing facility from European growth debt fund manager Claret Capital Partners. The non-dilutive capital will fund acquisitions of agentic AI companies and help the company expand internationally. Founded in 2012, LearnUpon builds AI-generated learning modules for employee onboarding, upskilling, and compliance. Its clients include Waymo and Wayve. Late last year, it bought Berlin-founded AI course creator Courseau for an undisclosed sum. "This $50m facility fuels our vision to pioneer agentic learning," said Brendan Noud, chief executive officer and co-founder. LearnUpon opened an Australian headquarters in Sydney this year. Its local headcount has risen 80% in two years, and it serves more than 100 customers in Asia-Pacific. It also has offices in the US, UK, and Serbia.

LearnUpon
Oct 2nd, 2026
LearnUpon named a 'Major Player' in the IDC MarketScape: Worldwide Employee Experience for Learning Experience Management 2026 Vendor Assessment.

LearnUpon named a 'Major Player' in the IDC MarketScape: Worldwide Employee Experience for Learning Experience Management 2026 Vendor Assessment. LearnUpon is thrilled to announce that it has been named a Major Player in the IDC MarketScape: Worldwide Employee Experience for Learning Experience Management 2026 Vendor Assessment. IDC's MarketScape evaluates vendors across the industry, analyzing key capabilities and strategies that drive impactful learning experiences. In this year's assessment, LearnUpon saw notable improvements in its scoring across customer satisfaction, price model/offering structure, and functionality offering. Brendan Noud, CEO and Co-Founder of LearnUpon, commented on the recognition: "Being recognized for our overall approach and capabilities within the market is a testament to the dedication of our team and reinforces why so many customers choose to trust LearnUpon every day. It's been a significant year for us, and we're excited to continue driving innovation in the learning space." About LearnUpon LearnUpon's Agentic Learning Platform is the LMS of the future, built to elevate human capability in the AI era. By pairing human ingenuity with specialized AI agents, its platform automates heavy administrative workflows to deliver hyper-personalized learning experiences, empowering learning leaders to recapture energy and elevate strategic impact. About IDC MarketScape IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of technology suppliers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective suppliers. Learn more here.

LearnUpon
Sep 1st, 2026
LearnUpon recognized as an Exemplary Provider in the ISG Buyers Guide(TM) for Learning Platforms.

LearnUpon recognized as an Exemplary Provider in the ISG Buyers Guide(TM) for Learning Platforms. September 1, 2026 LearnUpon recognized as an Exemplary Provider in the ISG Buyers Guide(TM) for Learning Platforms 2026. DUBLIN - September 1st, 2026 - LearnUpon has once again been recognized as an Exemplary Provider in the ISG Buyers Guide(TM) for Learning Platforms 2026, published by ISG Research. The latest Buyers Guide provides an independent evaluation of learning platform providers across critical product and customer experience criteria. By analyzing performance across key operational categories, the guide offers enterprise leadership a comprehensive view of solutions that effectively drive organizational growth and learning impact. "As learning becomes central to business strategy, our focus remains on pairing advanced intelligence and powerful features with the intuitive, user-friendly experience our customers know and love," said Brendan Noud, CEO and co-founder of LearnUpon. "With the recent launch of our Agentic Learning Platform, this ISG recognition reinforces that we're not just meeting expectations, we're actively shaping the future of enterprise learning". Des Anderson, CTO and co-founder of LearnUpon added: "Across every team - from product and engineering to customer support and marketing - we've rallied together to ensure our customers feel fully backed through every shift in the learning landscape. This recognition reflects that collective effort and drives home our promise to be a long-term partner in their success". About the Methodology ISG Research applies its proprietary research methodology to evaluate software providers across product architecture and customer experience metrics. The ISG Buyers Guide(TM) delivers an objective benchmark to assist enterprise decision-makers in selecting learning technologies that align with long-term business goals. About ISG Research ISG Research provides subscription research, advisory consulting and executive event services focused on market trends and disruptive technologies driving change in business computing. ISG Research delivers guidance that helps businesses accelerate growth and create more value. For more information about ISG Research subscriptions, please email [email protected]. ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services sourcing that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments. About LearnUpon LearnUpon's Agentic Learning Platform is the LMS of the future, built to elevate human capability in the AI era. By pairing human ingenuity with specialized AI agents, its platform automates heavy administrative workflows to deliver hyper-personalized learning experiences, empowering learning leaders to recapture energy and elevate strategic impact. To learn more, visit LearnUpon.com.

LearnUpon
Aug 19th, 2026
LearnUpon honored with multiple Brandon Hall Group HCM Excellence Awards(R) for 12th consecutive year.

LearnUpon honored with multiple Brandon Hall Group HCM Excellence Awards(R) for 12th consecutive year. DUBLIN - August 19th, 2026 - LearnUpon and its customers are proud to announce that they have been recognized with four prestigious honors at the 2026 Brandon Hall Group HCM Excellence Awards(R). This marks LearnUpon's 12th consecutive year earning recognition at the awards, which celebrate innovative, results-driven Human Capital Management programs from around the globe. * Gold in Best Customer Training Program - Lansweeper and LearnUpon Recognized for transforming complex technical products into clear, engaging learning paths that build true customer confidence and drive adoption. * Gold in Best Association Professional Development Program - The American Council on Exercise (ACE) and LearnUpon Recognized for empowering global health and fitness professionals through seamless, high-impact professional development. * Bronze in Best Learning Program Supporting a Change Transformation Business Strategy - Enlyte and LearnUpon Recognized for uniting organizational vision and streamlining learning operations under a single, unified strategy during major business transformation. * Bronze in Best Competencies and Skill Development - LearnUpon Recognized for pioneering AI-driven skill development to accelerate workforce agility and continuous capability growth. "Winning a Brandon Hall Group HCM Excellence Award for 12 straight years is an incredible honor, but seeing our customers succeed is what matters most," said Brendan Noud, Co-founder and CEO of LearnUpon. "This recognition reflects our ongoing commitment to creating meaningful learning experiences, while delivering strategic, high-impact business results. We're honored to receive this recognition from Brandon Hall Group, and immensely proud of our customers who continue to use our platform to drive transformation, engagement, and growth." Entries were evaluated by an independent panel of Brandon Hall Group analysts, industry experts, and experienced practitioners. Evaluation criteria focused on program design, innovation, adoption, measurable business impact, and alignment to organizational goals. "Every year, the HCM Excellence Awards remind us that innovation is ultimately about impact. The organizations recognized this year have demonstrated that great HR and learning strategies don't just improve programs, they strengthen organizations, empower people and deliver measurable business results. We are honored to celebrate their achievements." - Rachel Cooke, COO of Brandon Hall Group(TM) and HCM Excellence Awards(R) Program Leader Excellence Award winners will be celebrated at the HCM Excellence Awards Gala during Brandon Hall Group's HCM Excellence Conference, January 2027. "Our goal was to build a learning experience that turns complex technical knowledge into long-term customer confidence. Winning this Brandon Hall Group award is recognition of that vision, made possible through our partnership with LearnUpon." - Gwenda Decneut, Head of Product Enablement, Lansweeper Echoing that emphasis on impact and partnership, leadership from fellow Gold winner, the American Council on Exercise (ACE), highlighted how the platform supports their global mission: "This recognition reflects the strength of our partnership with LearnUpon and our shared commitment to helping health and exercise professionals succeed. Together, we've created a learning experience that makes emerging science more accessible, practical and relevant, equipping professionals with the knowledge and tools they need to make a meaningful difference in the health and well-being of the people they serve." - Cedric X. Bryant, PhD, FACSM ACE Chief Executive Officer About LearnUpon. LearnUpon's Agentic Learning Platform is the LMS of the future, built to elevate human capability in the AI era. By pairing human ingenuity with specialized AI agents, its platform automates heavy administrative workflows to deliver hyper-personalized learning experiences, empowering learning leaders to recapture energy and elevate strategic impact. To learn more, visit LearnUpon.com. About lansweeper. Lansweeper is the leading AI Cyber Asset Intelligence Platform, giving organizations one trusted, continuously validated view of every IT, OT, cloud, and IoT asset. It turns fragmented asset data into a shared source of truth that IT and Security can align around and act on with confidence, powering safer automation and more reliable AI-driven decisions. Learn more at lansweeper.com. About The American Council on Exercise (ACE). Since 1985, the American Council on Exercise (ACE) has been the leading non-profit education and certification provider for health coaches and exercise professionals in the United States and around the world. With more than 90,000 highly respected certified health coaches and exercise professionals, ACE Certified Professionals are on the ground daily helping people move, stay active and make lasting lifestyle behavior changes to build healthier communities. Headquartered in San Diego, ACE collaborates with public health partners to educate people of all backgrounds about the importance of physical activity and other healthy lifestyle behaviors; advocates for public policies to increase physical activity opportunities; and supports scientific research that investigates the efficacy of behavior-change interventions and the effectiveness of exercise practices and trends. Learn more at acefitness.org. About enlyte. Enlyte is a P&C industry leader, providing claims technology innovations and connectivity solutions, specialty networks, case management, pharmacy benefit and disability management services. Serving over 2,000 entities, including a majority of Fortune 500 employers, Enlyte leverages its portfolio of solutions to simplify processes and improve outcomes for auto, workers' compensation and disability claims. Learn more at enlyte.com. About Brandon Hall Group(TM). Brandon Hall Group is a research and analyst firm, with more than 10,000 clients globally and nearly 30 years of delivering research-based solutions that empower excellence in organizations around the world through its research and tools each and every day. Their vision is to inspire a better workplace experience. And their mission is to empower excellence in organizations around the world through its research and tools each and every day. Learn more at brandonhall.com.

Associated Press
Jul 14th, 2026
LearnUpon launches Agentic Learning Platform to transform LMS into intelligent strategic partner

LearnUpon has launched its Agentic Learning Platform, reimagining how organisations approach workplace learning and development. The Dublin-based company's new platform uses AI to automate administrative tasks, allowing learning professionals to focus on strategic work rather than system management. The platform centres on LearnUpon IQ, an integrated intelligence layer that connects external AI tools to learning data. It operates through three specialised hubs: the Profile Hub tracks real-time skills and capability gaps, the Content Hub automates asset management and course creation, and the Delivery Hub delivers contextual learning within employees' workflow. LearnUpon developed the platform through collaboration with customers and industry stakeholders. The company emphasises a "human-leading-the-loop" framework, maintaining human oversight whilst automating routine workflows. CEO Brendan Noud said the approach gives organisations transparency and control whilst liberating learning teams from administrative overhead.