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CGS Federal (Contact Government Services)

Federal professional services

eDiscovery Program Manager

Full-TimeUpdated on 10/13/2026
$157k - $213.1k/yr
Expert
Detroit, MI, USA+1 moreMore locations: Chicago, IL, USA
Hybrid
Project & Program ManagementProgram Management
No H1B Sponsorship
US Top Secret Clearance Required

About the job

Requirements
  • Provide technical and eDiscovery subject matter expertise across the full life cycle of resources assigned to the program and contract.
  • Maintain a qualified and appropriately certified contractor workforce to meet the Government’s needs under the RFQ.
  • Ensure operational coverage for critical areas to meet 24-hour, 7-day-a-week, 365-day requirements.
Responsibilities
  • Oversee administrative and logistical support for the contract, including notifying the Government of schedule changes, work assignments and coverage, documenting daily tasks, and reporting work-location changes.
  • Ensure daily time entry is recorded by all contract staff.
  • Coordinate administrative activities for new contractor staff with the appropriate FBI security, IT, and administrative units.
  • Mentor and assist new team members in performing daily tasks.
  • Address performance or personnel issues among contracted staff promptly and thoroughly.
  • Manage client expectations and deliverables, and communicate clearly and promptly with clients.
  • Initiate process-improvement initiatives.
  • Facilitate communication, planning, recommendations, and resource management across internal and external stakeholders.
  • Participate in teleconferences or meetings to review, educate, and support program objectives.
  • Assist in managing the Legal Clerical mailbox and tasks.
  • Develop and track clerical and IT project schedules, milestones, and deliverables.
  • Assist with providing client information relevant to change requests and contract modifications.
  • Oversee and monitor scheduled system maintenance in accordance with established policies and procedures.
  • Review system and application logs and related reports to verify completion of scheduled jobs, such as backups.
  • Review and report technical assessments, including required tasks, estimated time frames, and effort for scope projects.
  • Oversee and monitor Veritas eDiscovery version 10 or another industry-recognized review platform.
  • Oversee and monitor system administration of Microsoft Exchange 2019 and 2022.
  • Oversee and monitor administration and support of Microsoft Windows Server 2016, 2019, and 2022 in a large physical and virtual infrastructure.
  • Oversee and monitor the performance of DNS, WINS, DHCP, and LDAP-compliant directories.
  • Oversee and monitor the discovery IT infrastructure, cloud technologies (Microsoft Azure and Amazon AWS), and network architecture.
  • Comply with contract terms and conditions, and work collaboratively with the COR to define and execute reports and other deliverables.
  • Formulate and enforce work standards and assign contractor schedules.
  • Present and communicate instructions, and prepare written reports or documents conveying analytical findings and results to nontechnical audiences.
  • Work collaboratively with the COR and OGC Government Leads to define and execute reports and other deliverables.
  • Provide Task Leads and the COR with cost and staffing estimates for existing tasks and potential future tasks.
  • Plan, organize, direct, and support all activities identified in the contract.
  • Ensure conformance with RFQ schedules and costs.
  • Monitor employee performance and productivity.
  • Develop and implement training programs and remedial actions as necessary.
  • Review work discrepancies.
  • Prepare, review, and submit required reports, and communicate organizational policies, purpose, and goals to subordinates.
  • Ensure overall RFQ performance and quality assurance.
  • Provide timekeeping and invoicing for labor hours, travel, and other direct costs, if any.
  • Ensure program and project schedules, performance, and deliverables are met.
  • Provide direct supervision, program control, scheduling, and management of contractor personnel consistent with OGC program priorities and assignments.
  • Assist with project-management task performance.
  • Resolve problems, issues, or conflicts as required.
  • Prioritize tasks and assignments for the contractor workforce based on Government direction and best practices.

About the company

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CGS Federal (Contact Government Services)

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CGS Federal (Contact Government Services) is a government contractor providing professional and technology services to public agencies. The company supports federal programs with information technology, litigation support, records work, data services, cybersecurity, and program operations. It serves federal agencies, legal teams, public-sector program leaders, and mission-oriented operating units. Its operating model centers on contract teams embedded in regulated government environments and supported by recruiting, security, delivery, and corporate operations. Teams work across software, infrastructure, cybersecurity, legal support, data, project management, recruiting, and administration. Teams support coordinated daily delivery.

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