Full-Time
eDiscovery Program Manager
CGS Federal (Contact Government Services)
Compensation Overview
$157k - $213.1k/yr
Chicago, IL, USA
Hybrid
Category
 Business & Strategy (1) |
|---|
Required Skills
Microsoft Azure
LDAP
Computer Networking
AWS
Requirements
- Experience providing eDiscovery program management and staff management in a government contracting or similar environment.
- Ability to oversee administrative logistical support for contracts, including notifying the Government of schedule changes, work assignments and coverage, documenting daily tasks, and work location changes.
- Experience ensuring daily time entry is recorded by all contract staff.
- Ability to coordinate onboarding of new contract staff with FBI security, information technology, and other administrative units.
- Experience mentoring and assisting new team members to perform daily tasks.
- Ability to promptly and thoroughly address performance or personnel issues within contracted staff.
- Experience managing client expectations and deliverables and communicating with clients clearly and in a timely manner.
- Ability to initiate process improvement initiatives and facilitate communication, planning, recommendations, and resource management across internal and external stakeholders.
- Provide technical and eDiscovery subject matter expertise to support full life cycle management of resources assigned to the program and contract.
- Experience participating in teleconferences or meetings to review, educate, and support program objectives.
- Ability to assist in managing the Legal Clerical mailbox and tasks.
- Ability to develop and track clerical and information technology project schedules, milestones, and deliverables.
- Ability to assist with providing information sought by clients relevant to support Change Requests and Contract Modifications.
- Ability to oversee and monitor all scheduled system maintenances in accordance with established policies and procedures.
- Ability to review system and application logs and related reports to verify completion of scheduled jobs such as backups.
- Ability to review and report technical assessments including required tasks, estimated time frames, and effort for any scope project.
- Ability to oversee and monitor Veritas eDiscovery version 10 or industry recognized review platform processes.
- Ability to oversee and monitor the system administration of Microsoft Exchange - 2019 and 2022.
- Ability to oversee and monitor the administration and support of Microsoft Windows Server 2016/2019/2022 in a large physical and virtual infrastructure.
- Ability to oversee and monitor the performance of DNS, WINS, DHCP, and LDAP compliant directories.
- Ability to oversee and monitor Discovery’s IT infrastructure, cloud technologies (Microsoft Azure/Amazon AWS) and network architecture.
- Ability to comply with contract terms and conditions and work collaboratively with the Contracting Officer's Representative to define and execute all reports and other deliverables.
- Ability to ensure operational coverage for all critical areas to meet 24 hours, 7 days a week, 365-day requirements and priorities as identified by Office of the General Counsel Leadership.
- Ability to formulate and enforce work standards and assign contractor schedules.
- Ability to present and communicate instructions and, in writing, reports or documents that convey the findings/results of analysis to non-technical audiences.
- Ability to work collaboratively with the COR and Office of General Counsel Government Leads to define and execute all reports and other deliverables.
- Ability to provide the Task Lead(s) and Contracting Officer's Representative with cost and staffing estimates for existing tasks and possible future tasks.
- Ability to plan, organize, direct and support all activities identified in the contract.
- Ability to ensure conformance with RFQ schedules and costs.
- Ability to monitor employee performance and productivity.
- Ability to develop and implement training programs and remedial actions as necessary.
- Ability to review work discrepancies.
- Ability to prepare, review and submit required reports and communicate policies, purpose and goals of the organization to subordinates.
- Ability to be responsible for overall RFQ performance and quality assurance.
- Ability to provide timekeeping and invoicing for labor hours, travel and other direct costs if any.
- Ability to ensure that program or project schedule, performance and deliverables are met.
- Ability to maintain a qualified and certified contractor workforce to meet the Government’s needs under this RFQ.
- Ability to provide direct supervision, program control, scheduling and management of the Contractor personnel consistent with priorities and assignments by the Office of Government Counsel program.
- Ability to develop and implement training programs and remedial actions as necessary.
- Ability to assist in all project management task performance.
- Ability to prepare, review and submit required reports and communicate policies, purpose and goals of the organization to subordinates.
- Ability to resolve problems, issues or conflicts as required.
- Ability to prioritize tasks and assignments to contractor workforce based on Government’s direction and best practices.
Responsibilities
- Provide Discovery Program contractor staff management support including overseeing administrative logistical support for the contract, notifying the Government of schedule changes, work assignments and coverage, documenting daily tasks, and work location changes.
- Ensure daily time entry is recorded by all contract staff.
- Coordinate onboarding of new contract staff with FBI security, IT, and other administrative units.
- Mentor and assist new team members to perform daily tasks.
- Address performance or personnel issues within the contracted staff promptly and thoroughly.
- Manage client expectations and deliverables and clearly and timely communicate with clients.
- Initiate process improvement initiatives.
- Facilitate communication, planning, recommendations, and resource management across internal and external stakeholders.
- Provide technical and eDiscovery subject matter expertise to support the full life cycle management of the resources assigned to the program and contract.
- Participate in teleconferences or meetings to review, educate, and support program objectives.
- Assist in managing the Legal Clerical mailbox and tasks.
- Develop and track clerical and IT project schedules, milestones, and deliverables.
- Assist with providing information sought by client relevant to support Change Requests and Contract Modifications.
- Oversee and monitor all scheduled system maintenances in accordance with established policies and procedures.
- Review system and application logs and related reports to verify completion of scheduled jobs such as backups.
- Review and report technical assessments including required tasks, estimated time frames, and effort for any scope project.
- Oversee and monitor Veritas eDiscovery version 10 or industry recognized review platform processes.
- Oversee and monitor the system administration of Microsoft Exchange - 2019 and 2022.
- Oversee and monitor the administration and support of Microsoft Windows Server 2016/2019/2022 in a large physical and virtual infrastructure.
- Oversee and monitor the performance of DNS, WINS, DHCP, and LDAP compliant directories.
- Oversee and monitor Discovery’s IT infrastructure, cloud technologies (Microsoft Azure/Amazon AWS) and network architecture.
- Comply with contract terms and conditions; work collaboratively with the COR to define and execute all reports and other deliverables.
- Ensure operational coverage for all critical areas to meet 24 hours, 7 days a week, 365-day requirements and priorities as identified by OGC Leadership.
- Formulate and enforce work standards; assign contractor schedules.
- Present and communicate instructions, and in writing, reports or documents that convey the findings/results of analysis to non-technical audiences.
- Work collaboratively with the COR and OGC Government Leads to define and execute all reports and other deliverables.
- Provide the Task Lead(s) and COR with cost and staffing estimates relative to the completion of existing tasks, as well as the possible addition of future tasks.
- Plan, organize, direct and support all activities identified in the contract.
- Ensure conformance with RFQ schedules and costs.
- Monitor employee performance and productivity.
- Develop and implement training programs and remedial actions as necessary.
- Review work discrepancies.
- Prepare, review and submit required reports and communicate policies, purpose and goals of the organization to subordinates.
- Be responsible for the overall RFQ performance and quality assurance.
- Provide timekeeping and invoicing for labor hours, travel and ODCs, if any.
- Ensure that program/project schedule, performance and deliverables are met.
- Maintain a qualified and certified contractor workforce to meet the Government’s needs under this RFQ.
- Provide direct supervision, program control, scheduling and management of the Contractor personnel consistent with priorities and assignments by the Office of Government Counsel program.
- Develop and implement training programs and remedial actions as necessary.
- Assist in all project management task performance.
- Prepare, review and submit required reports and communicating policies, purpose and goals of the organization to subordinates.
- Resolve problems, issues or conflicts as required.
- Prioritize tasks and assignments to Contractor workforce based on Government’s direction and best practices.