Inpatient Care Manager
Shirley Ryan AbilityLab
Inpatient Care Manager
Shirley Ryan AbilityLab
Non-profit rehabilitation hospital and research institute
Shirley Ryan AbilityLab is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions. By joining our team, you’ll be part of our life-changing mission and vision. You’ll contribute to an innovative, multifaceted culture that is second to none — one that embraces collaboration, excellence, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together.
Job Description Summary
The Global Patient Services Care Manager will coordinate clinical care for specialized populations, including International Patients, Military Patients, The Global Patient Services Care Manager will coordinate clinical care for specialized populations, including International Patients, Military Patients, Injured Workers, and other individuals with unique rehabilitation needs. In addition to clinical responsibilities, GPS Care Managers support access, referral relations and marketing efforts to insure program growth, efficient throughput and Quality Improvement Efforts.Job Description
Provide single point of contact for special populations including Military, International, and Worker's Compensation patients, families, external Case Managers, referral sources and payers to ensure access to services and ongoing communication throughout treatment.
Provide concierge services that address medical requirements, cultural nuances, language barriers, visa requests, orientation, family support and other unique needs associated with travel from other regions/countries.
Lead treatment planning to ensure that unique needs, including return to work goals, embassy requirements, international discharges, LOS, home modifications, and life-care planning are addressed.
Manage external Case Management, Claims Adjuster, Medical Attaché, and Embassy communication, keeping referral and payer representatives informed of patient progress and ongoing needs.
Secure pre-authorizations, embassy approvals, and letters of compensability prior to admission.
Work with Patient Financial Services and Managed Care to negotiate self-pay agreements, payer pay discounts and single-case agreements with third parties.
Manage and disseminate information on local housing, air ambulances, ground transportation and other travel resources for out of state families.
Coordinate interpreter/translation services for International Patients.
Coordinate care with external providers/partners (including NMH, CMH, UCMC & private physician groups) to ensure a smooth transition.
Participate in quality improvements in individual, team and program performance.
Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.
Reporting Relationships:
Reports directly to the Director, Global Patient Services
Knowledge, Skills & Abilities Required:
Master's degree for Social Workers or CRRN for Nurses.
Current Illinois license.
Minimum 2 years of progressively responsible related clinical work experience with diagnostic program population.
Experience with International, Worker's Compensation, Military Populations preferred.
Professional knowledge of practice and supervision
Interpersonal skills sufficient to provide effective communication with patients, families and staff.
Sophisticated conflict mediation/negotiation/consensus building skills.
Highly developed referral relations skills and refined ability to promote RIC services to external customers.
Working Conditions:
Normal office environment with little or no exposure to dust or extreme temperature.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Pay and Benefits*:
Pay Range:
50.00 USD HourlyBenefits: Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations: https://www.sralab.org/benefits
*Benefits and benefits’ eligibility can vary by position.
Benefits
Learn about the benefits of working at Shirley Ryan AbilityLab, including vacation hour, healthcare plans, 401k and more.
Equal Employment Opportunity Employer
Shirley Ryan AbilityLab is an Equal Employment Opportunity Employer. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, disability, sexual orientation, gender identity, genetic information, military status, order of protection status, unfavorable discharge from military service, or any other characteristics protected by law.
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Shirley Ryan AbilityLab is an Affirmative Action Employer as required by law.
Non-profit rehabilitation hospital and research institute
Shirley Ryan AbilityLab is a nonprofit hospital and research center that leads the field in physical medicine and rehabilitation. It combines patient care with biomedical research and outcomes science to treat difficult disabilities and advance rehabilitation practices for underserved populations. The center works through a team of experts in rehabilitation medicine, biomedical engineering, neuroscience, and outcomes research to diagnose, treat, and rehabilitate patients, while developing new therapies, devices, and care pathways. Unlike typical hospitals, it integrates clinical care with ongoing research and real-world outcomes collection to improve treatments over time. Its goal is to advance the science and delivery of rehabilitation so people can regain function and independence, and to share findings widely to improve care beyond its own patients.
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