Security Guard Hospital Customer Service

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Guard Full Time Hospital Customer Service in Cleveland, OH, you will serve and safeguard clients in a range of industries such as Healthcare, and more. As an Unarmed Security Officer in a healthcare setting, you will monitor and patrol assigned areas, maintain a visible presence to help deter security-related incidents, and support a welcoming environment for patients, visitors, and staff. You will use strong communication and customer service skills while responding to situations with professionalism and care. Join Allied Universal, where agile, reliable, innovative teams put people first and act with integrity.

Position Type: Full Time

Pay Rate: $17.00 / Hour

Job Schedule:

DayTimeMon10:00 PM - 06:00 AMTue10:00 PM - 06:00 AMFri02:00 PM - 10:00 PMSat02:00 PM - 10:00 PMSun10:00 PM - 06:00 AM

What You'll Do:

• Provide customer service to patients, visitors, staff, and/or contractors by carrying out security-related procedures, site-specific policies, and emergency response activities appropriate to a healthcare location.
• Conduct regular and random unarmed patrols of hospital buildings, patient care areas, parking areas, entrances, and perimeter locations to help identify unusual activity and help deter unauthorized access.
• Respond to incidents, alarms, and critical situations in a calm, professional, problem-solving manner, following site procedures and notifying appropriate personnel.
• Assist with access control by monitoring entrances, verifying credentials as directed, and providing directions or escorts to patients, visitors, and staff.
• Prepare clear, accurate reports of incidents, observations, and patrol activities in accordance with Allied Universal and site-specific requirements.

Minimum Requirements:

• Meet hospital vaccination requirements.
• Be able to restrain individuals.
• Customer service experience is preferred.
• CPR certification is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2026-1743560