R

Rentokil

Global pest control and hygiene services

Field Operations Executive

Grounds & LandscapingConfirmed live in the last 24 hours
Full-timePune, Maharashtra, IndiaIn-person

About the Job

Requirements

  • A minimum Bachelor of Science degree in Chemistry, Zoology, or Agriculture is required.
  • Any prior experience in pest management operations or the service industry is desirable.
  • Proficiency in computer applications and systems, including Excel, Word, and PowerPoint or equivalent tools, is required.
  • The employee should become proficient in internal systems including iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, and U+.

Responsibilities

  • Own the assigned service area’s operations and execute daily service operations with the assigned team of technicians.
  • Ensure service delivery quality through effective on-the-job supervision of technicians in accordance with company standard operating procedures.
  • Ensure technicians complete treatments competently within the specified Time on Site by accompanying them on route rides and providing on-the-job training.
  • Conduct two Technicians Performance Assessments per assigned technician and implement two development programs per year; coach and train technicians to improve service quality.
  • Communicate any special instructions to technicians so they complete work according to the Service Docket, liaising with Sales colleagues as needed.
  • Conduct pest management audits at customer sites according to the agreed schedule and the assigned i or R auditor.
  • Resolve customer audit non-conformities, follow up on and implement corrective and preventive actions at customer sites, and document standard operating procedure implementation and audit closures on site.
  • Send completed service dockets to NKA promptly for invoicing.
  • Handle customer complaints in the assigned service area within 24 hours, resolve them as soon as possible in accordance with customer convenience, and update the root cause in iCABS to close each ticket properly.
  • Identify and resolve service delivery issues in coordination with the Branch Manager.
  • Conduct daily 10-minute stand-up meetings and monthly operations meetings.
  • Use Service Track Pest and review and analyze visit extraction notes for high-infestation service visits daily, taking appropriate action.
  • Use the company’s internal systems and digital tools.
  • Maintain material consumption and technician overtime hours at agreed target levels for the assigned service area.
  • Approve conveyance amounts for assigned technicians.
  • Monitor and report input costs at major sites to the Assistant Branch Manager or Branch Manager against agreed gross margins, and discuss action plans to keep costs within limits.
  • Drive service and product leads for the assigned technician group by implementing See, Tell, Ask and Train, Incentivise, Monitor, Engage through on-the-job coaching to increase customer density.
  • Conduct trials, report findings according to guidelines, and implement new service lines according to standard operating procedures.
  • Complete at least 18 customer visits per week for Residential and Small Accounts branches, including complaint visits. For site-based Operations Executives, customer visit counts do not apply; retaining customers and completing scheduled services efficiently and effectively are the main performance indicators.
  • Help the Assistant Branch Manager or Branch Manager manage inventory, coordinate stock levels and forecasting with operations colleagues, and handle material requisition and receipt as assigned by the Branch Manager.
  • Ensure assigned technicians follow the Approved Preparations List and keep original labels on all chemical containers.
  • Establish and follow an equipment maintenance and repair schedule through JOC.
  • Promote grooming standards, including uniforms, safety shoes, and personal protective equipment.
  • Encourage technicians to plan leave in advance to reduce absenteeism.
  • Help resolve technician grievances and industrial relations issues and report them to the Assistant Branch Manager or Branch Manager on a day-to-day basis.
  • Report deviations that could affect service quality or technician productivity, including overcommitments, unnecessary recommendations for night service, and mismatches in covered areas.

About the Company

Rentokil

Global pest control and hygiene services

Rentokil Initial plc provides pest control and hygiene and well-being services to commercial and private customers around the world. It operates with the reach of a multinational company (about 68,500 staff across 89 countries) and the responsiveness of a local business, using trained technicians to deliver pest management and hygiene solutions that protect people and improve everyday life. The company differentiates itself by its global scale and local execution, as well as its status as a public, FTSE 100-listed firm with extensive experience in its fields. Its goal is to help people stay safe and healthy by preventing pests and improving hygiene in workplaces and homes.

Company size
10,001+
Company stage
IPO
Headquarters
Crawley, United Kingdom
Founded
1925

Recently Posted Jobs

Explore more opportunities at Rentokil

See more jobs