Veterinary Services Manager
No salary listed
Mid
Mission, KS, USA
In Person
Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
- Two to four years of previous management or leadership experience in a veterinary hospital, healthcare, hospitality, or similar service-focused environment.
- Experience managing Client Service or other customer-facing teams is preferred.
- Experience with accounts receivable, collections, or financial processes is preferred.
- Strong organizational and communication skills.
- Ability to work independently and take ownership of problems.
- Strong problem-solving skills and ability to develop practical solutions.
- Ability to manage competing priorities in a fast-paced environment.
- Strong interpersonal skills and ability to build relationships across clinical and non-clinical teams.
- Ability to have difficult conversations and hold employees accountable.
- Experience with ezyVet or other veterinary practice-management software is preferred.
Responsibilities
- Provide day-to-day leadership for non-clinical teams while working closely with hospital leaders to improve client experience, operational efficiency, communication, and hospital culture.
- Oversee Client Service and other assigned non-clinical departments.
- Set expectations for teamwork, communication, professionalism, and performance.
- Coach and develop supervisors and team members.
- Build a positive, accountable, and collaborative culture.
- Address employee concerns, performance issues, attendance, and conflict in a timely manner.
- Build strong working relationships between clinical and non-clinical teams.
- Participate in interviewing and hiring for non-clinical positions.
- Oversee onboarding and orientation.
- Develop and maintain training and education programs.
- Conduct performance reviews and ongoing performance conversations.
- Partner with Human Resources on employee relations and performance management.
- Recognize strong performance and support employee growth.
- Oversee the Client Service team and day-to-day client-facing operations.
- Develop and maintain protocols that improve client experience and consistency of service.
- Identify opportunities to improve communication, efficiency, and client satisfaction.
- Partner with clinical leadership to improve communication and workflow between Client Service and medical teams.
- Address client service concerns and identify trends requiring operational improvement.
- Help create a consistent, professional, and compassionate experience for clients and their families.
- Oversee accounts receivable and outstanding client balances.
- Manage relationships and processes involving collection agencies.
- Oversee payment methods, payment processes, and related client-service workflows.
- Identify opportunities to improve collection processes while maintaining a positive client experience.
- Monitor financial processes and identify trends or issues requiring leadership attention.
- Oversee facilities, janitorial services, and general non-clinical building needs.
- Coordinate maintenance, repairs, cleaning, and other facility-related services.
- Identify facility issues and ensure they are addressed appropriately and promptly.
- Work with hospital leadership and vendors to maintain a clean, safe, functional, and professional hospital environment.
- Identify operational problems and develop practical solutions.
- Oversee processes related to deceased patient pickup, transportation, cremation, and return of ashes.
- Maintain relationships with external end-of-life service providers.
- Ensure protocols for deceased patients, personal belongings, ashes, and related client communication are clear and consistently followed.
- Identify opportunities to improve the end-of-life experience for clients and the team.
About the company
Ethos Veterinary Health operates a nationwide network of more than 140 specialty and emergency veterinary hospitals across North America. It brings together over 1,500 specialized veterinarians who treat nearly 2 million pets each year. Hospitals in the network share advanced diagnostic tools and apply a scientific, evidence‑based approach to patient care, enabling collaboration across sites and access to specialized expertise. What makes Ethos different is the combination of a large, integrated network with deep specialty medicine and a focus on high-quality outcomes and professional collaboration, rather than isolated clinics. The company’s goal is to raise veterinary standards by delivering expert, evidence‑based care and to provide rewarding careers for veterinary professionals while advancing pet health.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Woburn, Massachusetts
Founded
2015
Get referred to Ethos Veterinary Health
See people who can refer or advise you
Simplify's Take
What believers are saying
- VetRec reached 600 doctors and 900 staff by August 2026.
- Ethos opened 2026 ER Immerse recruiting across Texas, Florida, and California.
- Leslie Storms became president on December 1, 2025, restoring permanent leadership.
What critics are saying
- FTC order limits specialty acquisitions near rivals through 2032, capping roll-up growth.
- Leadership churn from Ryan Buck to Leslie Storms signals strategic instability in 2025.
- Sambolin litigation over hospital care keeps malpractice and reputational risk alive.
What makes Ethos Veterinary Health unique
- 140+ specialty and emergency hospitals give Ethos dense referral coverage.
- Ethos Discovery and clinical trials embed research into daily hospital operations.
- VetRec partnership adds enterprise AI recordkeeping across specialty and emergency workflows.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Health Savings Account/Flexible Spending Account
- Paid Vacation
- Paid Sick Leave
- 401(k) Retirement Plan
- 401(k) Company Match
- Wellness Program
- Flexible Work Hours