T

Teleperformance

Outsourced customer experience management services

Manager Talent Excellence - International

HR Generalist & Employee RelationsConfirmed live in the last 24 hours
Full-timeChennai, Tamil Nadu, IndiaNo salary listedIn-person

About the Job

Requirements

  • Experienced specialist in one specialized discipline, with a thorough understanding of related disciplines.

Responsibilities

  • Provide HR consulting and coaching to business leaders on significant people and cultural issues, including technical and regulatory aspects of employment such as hiring, termination, performance management, and rewards.
  • Support the talent aspects of organizational structure changes and talent integration related to mergers and acquisitions.
  • Communicate the business value of HR initiatives and manage HR program rollouts to minimize business disruption.
  • Partner with the business and talent management, staffing, and recruiting colleagues on talent initiatives such as workforce planning, high-potential employee development, and succession planning.
  • Drive the development of new solutions for programs, complex projects, processes, or activities, and serve as a final decision-maker or opinion-maker in the area of expertise.
  • Coach, mentor, and train others in the area of expertise.
  • Ensure implementation of short- to medium-term activities within the business area or supporting sub-function, aligned with the department strategy.
  • Ensure appropriate policies, processes, and standards are developed and implemented to support short- to medium-term tactical direction.
  • Lead a team of Specialists, potentially across several hierarchical levels, with full employee lifecycle responsibility.

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1978

Recently Posted Jobs

Explore more opportunities at Teleperformance

See more jobs