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Curtis Lumber

Family-owned regional lumber and hardware retailer

Branch Sales Manager

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeBallston Spa, NY, USAIn-person

About the Job

Requirements

  • Eight to ten years of industry, sales, and management experience.
  • Effective verbal and written communication skills with people inside and outside the company.
  • Advanced math skills.
  • Independent decision-making and problem-solving skills, including the ability to analyze and interpret financial reports and data.
  • Proficient keyboard and computer skills, including Microsoft Office and company- and discipline-specific software applications.
  • A valid driver's license that meets Curtis Lumber standards.

Responsibilities

  • Acknowledge, greet, and assist customers in a timely and professional manner.
  • Provide accurate, fast service to customers.
  • Identify customer needs and provide the appropriate level of assistance.
  • Research and resolve customer complaints and conflicts.
  • Design and drive sales strategies in partnership with marketing, purchasing, merchandising, and operations to increase sales and profitability.
  • Oversee the branch sales plan to grow commercial sales.
  • Oversee the development and management of key sales positions to ensure expertise in each market.
  • Coordinate with Human Resources to keep sales compensation rates and ranges updated.
  • Work with the marketing team to sustain effective marketing plans for core product groups and strengthen sales and market growth.
  • Define employee responsibilities, monitor daily activity, and delegate or assign work as appropriate.
  • Prepare and distribute work schedules.
  • Develop employee performance, provide feedback, and hold direct reports accountable for goals and job responsibilities.
  • Recommend employee discipline.
  • Review weekly time records and employee expenses for accurate and timely payroll processing.
  • Assist with candidate selection and interviews, and recommend candidates for hire.
  • Motivate employees and provide appropriate opportunities and rewards.
  • Work with the District Manager and/or Branch Manager and Human Resources on potential terminations and employee issues, and recommend terminations.
  • Recommend measures to the District Manager and/or Branch Manager to control employee turnover.
  • Prepare and present timely, quality performance evaluations.
  • Oversee store operations when the District Manager and/or Branch Manager is absent.
  • Manage employee productivity in terms of quality and quantity.
  • Assist in determining staffing needs and requirements.
  • Promote accurate work and efficiency improvements while prioritizing accuracy and error reduction.
  • Interact and communicate professionally with supervisors, coworkers, and customers.
  • Take responsibility for employee job performance and overall customer satisfaction at the location.
  • Maintain a clean store and yard appearance; practice good merchandising, including setup and traffic flow.
  • Maintain inventory levels, report out-of-stock items, rotate stock, and manage shrink using proper procedures for culled and damaged products.
  • Assist with physical inventory and cycle counts.
  • Understand the marketplace and product features, identify prospective customer needs, and ensure departments are prepared for daily sales and promotions.
  • Work with the District Manager and/or Branch Manager to develop the customer base and sales volume, and share expertise with others.
  • Assist the District Manager and/or Branch Manager in ensuring the store meets annual net profit, sales, gross margin, expense, and asset management goals.
  • Review, monitor, and interpret financial reports and data to inform business decisions.
  • Ensure sales are profitable and result in satisfied customers.
  • Carry out reasonable directives from the District Manager and/or Branch Manager accurately and on time.
  • Communicate regularly with the District Manager and/or Branch Manager about inventory, employee progress, safety, procedures, and store efficiency.
  • Coordinate between departments to support efficient operations.
  • Follow company safety policies and procedures and ensure employees understand and follow them.
  • Complete required monthly safety involvement, use required personal protective equipment, maintain a safe work environment, remain aware of surroundings, and work safely.
  • Follow company policies and procedures and ensure employees understand and follow them.
  • Develop new and existing skills through educational programs, seminars, product knowledge training, and clinics.
  • Participate in committees or teams for current or new programs and attend required company and store meetings.

Desired Qualifications

  • A bachelor's degree.

About the Company

Curtis Lumber

Family-owned regional lumber and hardware retailer

Curtis Lumber operates as a regional, family-owned retailer of building materials, with more than 23 locations across New York and Vermont. The business sells lumber, hardware, and related building supplies to contractors and homeowners, supporting projects through its network of yards and delivery services. The company grew by acquiring similar, community-focused lumber yards, preserving a local, family-led identity rather than joining a large national chain. Its goal is to provide a local, customer-focused alternative to big-box stores by expanding thoughtfully through acquisitions and maintaining multi-generational family leadership.

Company size
201-500
Company stage
Seed
Total funding
$600K
Headquarters
Town of Ballston, New York
Founded
1890

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