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Kramp

European spare parts supplier for agriculture

Customer Service Team Leader

Customer SupportConfirmed live in the last 24 hours
Full-time€5.9k - €7.3k /mo

About the Job

Requirements

  • A completed commercial vocational qualification or relevant degree and several years of customer service experience are required; B2B or wholesale experience is advantageous.
  • At least three years of disciplinary management experience leading a team of at least five employees is required.
  • The candidate should demonstrate a clear, dependable, development-oriented leadership style and be able to conduct feedback and development conversations and handle challenging leadership situations fairly and consistently.
  • The candidate should have strong customer and solution orientation and be willing to take responsibility for complex issues and their lasting resolution.
  • The candidate should have good analytical understanding, experience with performance indicators and process optimization, and confidence using customer relationship management and order-processing systems.
  • The candidate should communicate and collaborate effectively, present themselves confidently, and work trustfully with internal and external stakeholders at different levels.
  • The candidate should work proactively, in a structured and solution-oriented manner, set priorities under time pressure, and adapt flexibly to change.
  • Very good German and secure English at least at B2 level are required; C1-level English is preferred.
  • The role requires office attendance at least three days per week.

Responsibilities

  • Lead, motivate, and develop a team of 15–20 commercial and administrative customer service employees through regular feedback, coaching, and performance and development conversations.
  • Manage daily operations and staff scheduling to ensure customers receive reliable, timely, and high-quality support by telephone, chat, and email.
  • Ensure professional commercial and administrative processes for orders, quotations, delivery inquiries, complaints, returns, credit notes, and customer relationship management data.
  • Analyze and optimize workflows to improve efficiency and productivity, including contributing to global customer service projects.
  • Take responsibility for complex customer and cross-functional inquiries by structuring issues, involving appropriate departments, developing solutions, and following up on implementation.
  • Coordinate closely and trustfully with the second team manager and internal stakeholders, using performance data and feedback to continuously improve standards, processes, and collaboration.
  • Share responsibility for the operational success of the DACH organization with the second team manager, set clear priorities, provide direction, and maintain consistent service standards.

Desired Qualifications

  • Experience in a B2B environment or wholesale is advantageous.
  • English proficiency at C1 level is preferred.

About the Company

Kramp

European spare parts supplier for agriculture

Supplies spare parts and related accessories for agricultural equipment across Europe, backed by a large product catalog and an online webshop that makes ordering easy. The ordering process is supported by a long history of partnerships and a broad European distribution network, enabling fast, reliable delivery to professional customers. Kramp differentiates itself through a deep catalog, early digital adoption (mail catalog in the 1950s and a webshop since 2001), strategic acquisitions and cross-border expansion that created a large European footprint. The company’s goal is to be the leading source of spare parts for farming equipment in Europe, providing simple, fast, and trusted access to parts for farmers, mechanics, and distributors.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Varsseveld, Netherlands
Founded
1951

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