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Capgemini

Global consulting, technology services, outsourcing

ServiceNow Human Resources Service Delivery Developer

Enterprise ApplicationsUpdated on Nov 14
Full-time

About the Job

Requirements

  • Approximately 8–10 years of experience in HR processes.
  • Hands-on experience with ServiceNow HRSD is preferred, ideally 2–3 or more years.
  • Good understanding of HR operations, including employee lifecycle, case management, and knowledge management.
  • Experience gathering requirements and translating business needs into solutions.
  • Basic understanding of Generative AI capabilities within the ServiceNow ecosystem.
  • Strong stakeholder management and communication skills.

Responsibilities

  • Develop, configure, and customize ServiceNow HRSD applications and services, including AI Agents.
  • Collaborate with HR and IT teams to gather requirements and design effective solutions.
  • Implement and maintain HR processes, including employee lifecycle management, case management, and knowledge management.
  • Ensure seamless integration of ServiceNow HRSD with other enterprise systems.
  • Provide technical support and troubleshoot ServiceNow HRSD-related issues.
  • Stay current with ServiceNow HRSD updates and new features, and implement enhancements as needed.
  • Contribute to continuous improvement initiatives to optimize HR service delivery.
  • Conduct training sessions and create documentation for end users and administrators.
  • Manage multiple projects simultaneously.

Desired Qualifications

  • Experience with Now Assist and/or AI Agents.
  • ServiceNow CIS-HRSD certification.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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