Senior Cloud Solution Architect

We are seeking an energetic, self-driven Governance and Operations Cloud Solution Architect who can guide customers through organizational, cultural, and operational transformation as they adopt Microsoft cloud technologies. The ideal candidate excels at driving governance establishment, improvement and adoption, process review and documentation, identifying and implementing operational improvements building readiness plans, and ensuring customers realize meaningful business value from their cloud investments.

This role requires the ability to assess organizational readiness, identify adoption risks, and develop strategies that accelerate usage and long term consumption. You will partner closely with technical and nontechnical teams to deeply understand customer environments, business processes, and stakeholder expectations — then shape change management plans that ensure smooth transitions and sustained adoption.

You must be a passionate, clear communicator able to translate complex concepts into simple, compelling messages tailored for audiences ranging from end users to executives.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  

• Drive positive Customer Satisfaction and become a trusted advisor to customers and partners, by leveraging Microsoft Business Applications implementation expertise to enable defined Customer Success Plan outcomes and you will actively listen and respectfully challenge to drive the best outcomes.  

• Provide feedback and insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.  

• Drive consumption and business results by providing expertise/guidance to technical and business decision makers to ensure they understand Microsoft's Business Applications value proposition and effectively drive usage and generate value from Microsoft technology investments via implementation advisory, performance efficiency and organizational/operational excellence.  

• Identify resolutions to issues blocking go-live or broad usage of projects by leveraging technical/functional/project management & business value subject matter expertise, delivering all work according to MS best practices & policies and using repeatable Intellectual Property (IP).  

• Identify growth opportunities as you leverage your knowledge of the products, services and value propositions of Microsoft Business Applications in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.

• Ensure continuous alignment and improvement of individual skills to better support and enable customers’ and Microsoft’s business goals.  

• Accelerate customer outcomes by engaging in relevant communities to share expertise, contributing to IP creation, prioritizing IP re-use and learning from others to help accelerate your customers transformation journey.  

• Lead client workshops to demonstrate product capabilities, foster client relationships and engage with client stakeholders to gather requirements, develop plans, and drive solution success.  

• Analyze requirements and aid in designing technical solutions to meet business goals, objectives, and functional/non-functional requirements in alignment with architectural standards.  

• Work with other team members and leaders to proactively identify and mitigate risks and issues, contribute best practices, and incorporate lessons learned and IP with focus on continuous improvement.  

• Lead governance and operational reviews and implementation strategies for Microsoft Cloud solutions across multiple federal and enterprise customers.

• Conduct organizational impact assessments to identify readiness gaps, deployment risks, and key success factors.

• Assist customers with identifying governance and operational risks and develop policy and process documentation addressing these risks.  

• Collaborate with engineering teams, program managers, and customer leadership to align governance and operations strategy with customer requirements and  business outcomes.

• Build cloud focused enablement materials, governance artifacts, and role based readiness content tailored to mission and operational needs.

• Communicate effectively with diverse audiences, simplifying technical concepts and driving executive-level alignment on change strategy.