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Rentokil

Global pest control and hygiene services

Field Operations Executive

Operations & LogisticsConfirmed live in the last 24 hours
Full-timeChennai, Tamil Nadu, IndiaNo salary listedIn-person

About the Job

Requirements

  • A minimum B.Sc. in Chemistry, Zoology, or Agriculture is required.
  • Proficiency in computer applications and systems, including Excel, Word, PowerPoint, or equivalent, is required.
  • The role requires technical knowledge of pests, service processes, chemicals, and equipment.
  • The role requires interpersonal, analytical, problem-solving, communication, planning, and organizational skills.
  • The role requires familiarity with internal company systems, including iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, and U+.
  • Technicians must be trained and certified in line with Technical Training Guidelines.
  • Technicians must comply with service SOPs, SHE golden rules, ATEX, and PINK NOTE requirements.
  • Technicians must carry out treatments within Standard Treatment Time and follow the route plans and timings set by the Service Planner.

Responsibilities

  • Ensure qualified, trained, and certified technicians are available at all times according to Technical Training Guidelines.
  • Coach and train assigned technicians to improve service quality and customer retention, following Technical Training Guidelines and service SOPs.
  • Ensure technicians have recommended preparations, materials, and service tools in working condition according to service SOPs.
  • Conduct daily 10-minute stand-up meetings and explain safety and special instructions to assigned technicians for executing jobs based on instructions received from the Sales Team or Service Docket.
  • Ensure technicians effectively use SCP devices, troubleshoot SCP issues, and provide refresher training on updates as needed.
  • Keep all on-site service documentation in Partner Kit up to date according to contractual requirements and myRentokil requirements for myR customers.
  • Ensure implementation and compliance with service SOPs, SHE golden rules, ATEX, and PINK NOTE by the role holder and assigned technicians.
  • Complete at least 15 customer visits per week, including surprise visits, route rides, TPAs, customer complaints, and pest audits for residential and SA customers, including QSRs.
  • Ensure preparations, products, and materials listed in the Approved Preparations List are used in line with service SOPs.
  • Maintain material stores according to good storage practices and ensure empty containers, used TG/control boards, pesticide wrappers, and damaged materials are disposed of in line with SOPs.
  • Establish and periodically follow schedules for equipment maintenance and repairs.
  • When operations colleagues are on leave or positions are vacant, ensure entries are made in iCABS to achieve branch operations KPIs.
  • Approve conveyance amounts for assigned technicians.
  • Promote grooming standards, including uniforms, safety shoes, and personal protective equipment.
  • Conduct PMI pest audits in iCABS for QSRs and small branch accounts.
  • Plan and execute one Technician Performance Assessment per assigned technician and one development program per year.
  • Identify and resolve service delivery issues in coordination with the Branch Manager.
  • Resolve customer complaints according to complaint management SOPs and update root causes in iCABS to ensure tickets are closed on time.
  • Analyze service-wise customer complaints and improve the skills of identified technicians to reduce call-outs; monitor open tickets weekly to ensure closure.
  • Ensure compliance with and closure of audit non-conformities relating to service operations, both internal and external.
  • Track and optimize material consumption according to SRF, cost sheets, and SOW, and report deviations to the line manager.
  • Ensure adequate material stock for pending and new jobs in the branch according to APL and SOPs, using near-expiry materials first.
  • Track and monitor material consumption to keep branch consumption within target.
  • Maintain optimum stock levels and raise indents after checking requirements and stock.
  • Monitor and drive service productivity and efficiency.
  • Conduct pest management inspections and pest audits for assigned customers in iCAB using rAuditor.
  • Ensure technicians submit service leads according to target.
  • Monitor and report input costs at major sites to the line manager against agreed gross margins, and discuss action plans to bring costs within limits.
  • Drive service and product leads for the assigned technician group through on-the-job coaching to increase customer density.
  • Encourage technicians to plan leave in advance to reduce absenteeism.
  • Help resolve technician grievances and industrial relations issues, and notify the line manager day to day.
  • Report deviations that could affect service quality or technician productivity, including overcommitments, recommendations for night service, additional visits, and covered-area mismatches.
  • Stay updated on innovations, service SOPs, SHE updates, and PINK NOTE updates.
  • Achieve 100% completion of PMI pest audits for QSRs and small branch accounts in iCABS.
  • Meet the material consumption target in full according to the branch AoP target.
  • Complete TPAs and development plans to target.
  • Keep technician call-out complaints below three per month and analyze and retrain technicians who receive more than three complaints per month.
  • Ensure technicians are 100% trained and qualified according to Technical Training Guidelines, including L-1 TAT within 30 days and L-2 within nine months of joining.
  • Complete self-learning and development and achieve an above-90% score in online assessments.

Desired Qualifications

  • Prior experience in operations in pest management or the service industry is desirable.

About the Company

Rentokil

Global pest control and hygiene services

Rentokil Initial plc provides pest control and hygiene and well-being services to commercial and private customers around the world. It operates with the reach of a multinational company (about 68,500 staff across 89 countries) and the responsiveness of a local business, using trained technicians to deliver pest management and hygiene solutions that protect people and improve everyday life. The company differentiates itself by its global scale and local execution, as well as its status as a public, FTSE 100-listed firm with extensive experience in its fields. Its goal is to help people stay safe and healthy by preventing pests and improving hygiene in workplaces and homes.

Company size
10,001+
Company stage
IPO
Headquarters
Crawley, United Kingdom
Founded
1925

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