Technical Onboarding Specialist
Supermetrics
Technical Onboarding Specialist
Supermetrics
Marketing data integration and reporting platform
At Supermetrics, we help marketing and data teams get their data where they need it, so they can spend less time wrangling data and more time using it. As we grow, we're evolving toward an AI-assisted delivery model.
As a Technical Onboarding Specialist you'll be the technical expert helping customers succeed from day one. You'll focus on hands-on onboarding, training, and complex enterprise implementations, while also helping shape the AI-assisted workflows that will define how our Professional Services team operates in the future.
This is an individual contributor role for someone who enjoys working closely with customers, solving complex data challenges, and helping build new ways of delivering value. You'll collaborate closely with Customer Success, Sales, Product, Engineering, Partner Success Managers, and Business Consultants to share customer insights, support deals, and ensure smooth handovers after onboarding.
Level: Professional (Mid-level)
Onboard & enable customers
Deliver complex implementations
Shape AI-assisted delivery
Support customers & pre-sales
Benefits may vary depending on location.
Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.
#LI-Hybrid #LI-FullTime #LI-MiddleToSeniorLevel
Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected.
If you require any reasonable accommodations during the application or interview process, please do not hesitate to let us know. All requests for accommodation will be kept confidential.
Join us in putting AI to work for marketers
Supermetrics helps marketers make better decisions. It connects marketing data from platforms like Facebook Ads and Google Analytics to the AI tools, analytics tools, and data warehouses marketers already use, putting it right where they need it.
With Supermetrics, a marketer can connect their data to AI tools like Claude and ChatGPT, ask questions about their campaigns, and get insights and recommendations grounded in live data. From there, they can also manage and update campaigns across every connected platform, automatically and in one place, using guardrails to stay in control.
We work with organizations of every size: small teams that want enterprise-level reporting without the overhead, global brands like Dyson and L'Oréal that need visibility across millions in ad spend, and agencies like dentsu and McCann UK that manage large portfolios of client accounts at scale. In total, over 200,000 businesses trust Supermetrics to help them make the best decisions with their marketing data. We've grown from a one-person shop in 2013 into a global powerhouse, and we're only getting started.
Today, we're 300+ people, with teams spread across 10 countries and 3 continents. Our team represents more than 50 nationalities which makes us a multicultural, collaborative, thriving team.
Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and quick to act, we see what needs doing, take ownership, and run with it. As team players, we help each other and win together.
We're hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.
It all started with a Google t-shirt... Read the rest of our story at supermetrics.com/about.
How we use AI in the recruitment process:
We use AI to help our recruiters work through applications faster, for example, summarizing your resume and scheduling interviews. A recruiter reviews every application, and no hiring decision is ever made by AI.
For some roles, your first interview may be with an AI interviewer instead of a person, and a recruiter reviews that conversation before deciding whether you move forward. From there, our human interviewers may use AI to take notes throughout the rest of the process, never to score or evaluate you, just so they can stay focused on the conversation instead of typing. You'll be told before this happens, and if you'd rather not be recorded, you can opt out at any point. It covers the rest of your process and never affects how you're evaluated. Every hiring decision is made by our human recruiting and hiring teams.
Marketing data integration and reporting platform
Supermetrics collects marketing data from more than 100 platforms and brings it into one central place so teams can analyze, report, and act on their numbers without manual data transfers. It connects to sources like ad networks, analytics tools, and other data services, then automatically prepares ready-to-use reports and dashboards. This helps businesses save time and avoid building their own data integrations, with claims of about 50% faster reporting and 80% lower maintenance costs. The service is subscription-based and offers a 14-day free trial, supporting a global base of customers across 120 countries and over 200,000 companies. Compared with competitors, it stands out by offering a wide range of data sources, automated reporting, and a focus on turning marketing data into actionable insights quickly. The goal is to streamline marketing data management, improve campaign performance, and reduce the time and expense of reporting so teams can focus on optimization and growth.
Explore more opportunities at Supermetrics