D

Doctolib

Online appointment booking and teleconsultation platform

Junior Customer Success Manager

Customer SuccessConfirmed live in the last 24 hours
Full-timeBerlin, GermanyNo salary listed

About the Job

Requirements

  • The candidate has initial experience working with customers, such as in Customer Success, customer service, inside sales, or a comparable operational role.
  • The candidate can organize work in a structured way, manage multiple topics, and prioritize effectively.
  • The candidate can work independently and in a solution-oriented manner.
  • The candidate values data quality and accurate documentation.
  • The candidate can communicate confidently and in a customer-oriented way by email, telephone, and internal chat.
  • The candidate has fluent German at minimum C1 level and good English at minimum B2 level.

Responsibilities

  • Support the team’s day-to-day operations by carrying out standardized processes for managing a customer portfolio.
  • Assess incoming customer inquiries, coordinate their handoff within the team, and ensure efficient handling.
  • Maintain and update relevant customer data and systematically document customer interactions and important information.
  • Configure and improve settings in Doctolib products to optimize their use for customers.
  • Support customers through all stages of the relationship, including contract conclusions, cancellations, and administrative matters such as license transfers.
  • Work closely with the team to implement operational priorities and contribute to customer satisfaction, retention, and growth.

Desired Qualifications

  • Healthcare experience, ideally in a medical practice or clinic setting.
  • Affinity for software products and the ability to explain more complex features clearly.
  • Experience or interest in working with CRM systems such as Salesforce and dashboards, and using data to inform decisions.

About the Company

Doctolib

Online appointment booking and teleconsultation platform

Doctolib runs a digital healthcare platform that connects patients with healthcare professionals, mainly in France, Germany, and Italy. It provides online appointment booking, teleconsultation, and practice-management tools through subscription-based software for medical practices, hospitals, and individual clinicians. The platform helps patients find and book care quickly while giving providers a centralized system to manage schedules, patient communications, and administrative tasks. Unlike many options that focus on one feature, Doctolib combines patient access with practice management in a single solution, serving multiple types of healthcare clients across several European countries. The company’s goal is to make healthcare more efficient and easier to access by streamlining operations for providers and reducing barriers to care for patients, using a scalable subscription model to grow across markets.

Company size
1,001-5,000
Company stage
Late Stage VC
Total funding
$810.9M
Headquarters
Levallois-Perret, France
Founded
2013

Recently Posted Jobs

Explore more opportunities at Doctolib

See more jobs