Symphony

Healthcare IT consulting and managed services

Help Desk

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeMadison, WI, USANo salary listedIn-person

About the Job

Requirements

Approximately 1-2 years of experience in help desk work or a related area.
Knowledge of commonly used concepts, practices, and procedures in the relevant technical support field.
General understanding of LANDesk for patch management, software deployment, and inventory management.
Understanding of mobile device management for iPads and Android smartphones.

Responsibilities

Provide support to end users on a variety of issues.
Identify, research, and resolve technical problems.
Respond to telephone calls, email, and personnel requests for technical support.
Document, track, and monitor problems to ensure timely resolution.
Perform a variety of complicated tasks using instructions and pre-established guidelines.

Job Description

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected.

Qualifications

Additional Information

General understanding of LANDesk (for patch management, software deployment, inventory management Mobile Device Management (iPad , Android smartphone)

About the Company

Symphony

Healthcare IT consulting and managed services

Symphony provides technology solutions and managed services for healthcare organizations, including implementing and integrating point-of-care clinical applications, ERP systems, application development, population health management, hosting, and ongoing maintenance. It works by guiding a healthcare organization from planning to operation: selecting and installing software, developing custom apps, hosting systems, managing projects, and delivering ongoing support. It differs from competitors by offering a healthcare-focused, one-stop set of services—combining clinical and administrative IT, ERP, hosting, and outsourcing—built on more than 20 years of experience. Its goal is to improve efficiency, quality, and operational outcomes in healthcare through end-to-end IT services tailored to the industry.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Madison, WI
Founded: 1997

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