Food and Beverage Hostess

The Host/Hostess position will support the F&B Supervisors/ Manager in the service of guests in a restaurant environment by greeting and seating guests as they enter the restaurant.  Note - this position will not involve any function involving casino gambling by patrons.

• High School Diploma or GED required. 1 (one) year experience in the Food & Beverage Service Industry as a Restaurant Host/Hostess or similar position is preferred. 

• The position requires fast paced service, excellent customer service skills and the ability to read, write, speak and understand English, distinguish letters, numbers, and symbols and be involved in daily professional communication with co-workers and guests. 

• The position requires math skills and the ability to multi task, basic food, beverage knowledge, such as (fluid measurements, size, shape, color, glassware, and garnish, flavor, price, portion size, preparation timing etc.) as defined by hiring management. 

• Requires familiarity with seating charts, dining room seating plans, knowledge or experience with digital seating systems is preferred. 

• Must be able to demonstrate and ensure that daily work performed is conducted within HACCP guidelines. 

• Required to comply with safe and hazard free work environment practices stipulated in Horseshoe Indianapolis, County/State/Federal Department of Health and OSHA policies, proceduresand regulations. Position requires employee to be certified in Serve Safe Food Sanitation, Serve Safe Alcohol Awareness, and Indiana State approve Alcohol Training. Hold an Indiana ATC (Alcohol & Tobacco Commission) License. 

• Position requires scheduling flexibility, may be required to work weekends, holidays, overnight, or overtime, based upon scheduling and business needs.

ADDITIONAL REQUIREMENTS

• Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. 

• Responsible for promoting a positive influence in the community and participating in company-sponsored events. 

• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. 

• Ensures that behavior and appearance are in compliance with established standards. 

• Maintains a professional work environment with management and staff. 

• The Positions requires the ability to lift up to 50 lbs, push or pull 150 to 250 lbs on a pushcart, and enter walk-ins of -10 degrees to 140 degrees Fahrenheit with or without assistance. 

• Handle heat from cooking appliances, glass/ware washing machines. 

• The position also requires normal or corrected vision range, with the ability to distinguish letters, numbers, and symbols. 

• Ability to stand for duration of shift walk frequently, bend and/or reach to a height of 6 feet with or without assistance (stand, sit, walk, lift, reach, push, pull, grasp).

• Work is performed indoors and/or outdoors and involves continuous exposure to high and low temperatures, sunlight, fluorescent light, wet surfaces and noise. 

• Work may entail trained chemical usage and constant contact with fellow employees and guests. 

• Work area may contain cigar, cigarette, or cooking smoke. 

• Work may be performed in small areas with a 3 ft. wide access. 

• Tasks will be performed from a primarily non-sitting position (approx 95% standing, walking and 5% sitting). Employees will be required to navigate safely on potentially slippery floors. 

• Access to general gaming floor.

• Responsible for practicing, supporting, and promoting Horseshoe Indianapolis Company-wide culture and demonstrating Excellent Service Standards at all times.

• Greet guests, seat guests, rotate guests through server stations, manage wait times, side work, etc.

• Assist with Table Reset as needed per specifications established by management.

• Responsible, legal alcohol service, including checking Identification, correct orders per guest requests, refusing service of alcohol to intoxicated guests, notification of supervisor of potential issues, etc.

• Follow steps of service to meet minimum guest expectations in quality, quantity, friendliness and courtesy in a restaurant environment.

• Maintains standards of sanitation and cleanliness of bar.

• Ensure that bar and equipment are in good working order and that the work area is clean and hazard-free. Notify supervisor immediately if bar and equipment are not in good, safe working order