Atlantic Health System

Non-profit healthcare provider with physician network

Guest Services Associate

Reception & Front DeskConfirmed live in the last 24 hours

Part-timeNew Jersey, USA$20.83 /hrIn-person

About the Job

Requirements

A high school diploma or GED equivalent is required.
Candidates must be able to read, write, and speak English.
Candidates must be able to stand for extended periods and remain attentive to visitor needs, with frequent walking and standing.
Candidates must be able to lift, push, and pull up to 50 pounds, including pushing wheelchairs.

Responsibilities

Courteously greet people requesting to enter the facility, serve as the first point of contact, and create a positive first impression for visitors.
Collect required identification and follow screening protocols.
Document according to Centers for Disease Control and Prevention guidelines.
Provide direction, guidance, and information about the facility.
Handle and route incoming phone calls and mail.
Support other administrative staff with overflow work, including word processing, data entry, and internet research.
Manage multiple inquiries calmly and professionally, and facilitate inquiries for patients, visitors, and family members.
Perform other related duties as assigned.

Desired Qualifications

Zero to three years of customer service experience is preferred.
Retail experience is preferred.
Bilingual ability is preferred.

Per Diem Guest Services Associates needed to cover both locations: (Atlantic Health Hackettstown Medical Center & Atlantic Health Newton Medical Center) working varied shifts between the hours of 6:00AM - 11:00PM including every other weekend. Starting rate: $20.83/hr.

Essential Function/Responsibilities:

Courteously greets everyone requesting to enter the facility, acts as the first point of contact and creates first impression on the visitors.
Collects required identification and follows screening protocols.
Documents according to CDC Guidelines.
Provides direction, guidance, and information pertaining to the facility.
Handles and routes all incoming phone calls/mails.
Supports other administrative staff with support overflow work, including word processing, data entry and internet research tasks.
Must be able to manage multiple inquiries in a calm and professional manner.
Able to multitask and be flexible with facilitating inquiries for patients, visitors, and family members.
Performs other related duties as assigned.

Qualifications/Requirements:

HS Diploma or GED equivalent required.
To provide a safe environment to our patients, we require that all candidates must be able to read, write and speak English.
Candidate must possess strong communication, interpersonal and de-escalation skills.
Must be able to stand for extended periods and remain attentive to visitor needs. (Frequent walking, standing).
Must be able to lift, push, pull up to 50lbs including but not limited to pushing wheelchairs.
Excellent problem-solving and multitasking abilities a must.

Relevant Experience:

0-3 years of Customer Service experience preferred.
Retail experienced preferred.
Bilingual preferred.

Minimum Salary (Hourly Rate): 20.830000

Maximum Salary (Hourly Rate): 20.830000

Salary Admin Plan: SER

About the Company

Atlantic Health System

Non-profit healthcare provider with physician network

Atlantic Health System is a large non-profit healthcare network in New Jersey that runs hospitals, outpatient centers, urgent care clinics, and a physician-led group called Atlantic Medical Group with more than 1,000 doctors across 300 locations. It provides a full range of medical services to communities in New Jersey and New York and lets patients manage care through the MyChart portal, which handles medical records, appointments, and bill payments. Its business model puts earnings back into its healthcare services and facilities, reinvesting to improve care access and community health. The system differentiates itself by being a broad, integrated network of facilities and a large physician group under a nonprofit umbrella, offering coordinated care across many sites. Its goal is to improve community health by delivering comprehensive care and continually expanding access to high-quality medical services.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Morristown, NJ
Founded: Not listed

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