Full-Time

Senior Manager

Engineering, Integrations

Confirmed live in the last 24 hours

Dialpad

Dialpad

1,001-5,000 employees

AI platform for customer engagement and collaboration

Enterprise Software
AI & Machine Learning

Senior, Expert

London, UK

Hybrid schedule based in London office.

Category
Engineering Management
Software Development Management

You match the following Dialpad's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 3+ years experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects.
  • 10+ years professional experience as an engineer or engineering leader.
  • Experience with the development of integrations & APIs.
  • Hiring & interviewing skills.
  • Onboarding & mentorship experience.
Responsibilities
  • You’ll have direct reports ranging from mid-level to highly experienced engineers, and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring.
  • Help to define a 1-3 year roadmap & vision for the integrations team.
  • Consistently work with your direct reports to support their career growth.
  • Assist in evaluating technical design & architecture documents and proposals on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of rapidly growing business needs.
  • Work with geographically distributed peers including engineering managers, technical leaders, product managers, designers, support engineers and other stakeholders in order to align on engineering-wide priorities.
  • Own large projects end-to-end including requirements gathering, planning, resource allocation, and sometimes execution.
  • Drive effective engineering processes and policies.
  • Scale the team by recruiting candidates from diverse backgrounds.
  • Get hands on when necessary and assist with technical implementations.

Dialpad offers an AI-powered platform designed to enhance customer engagement, sales, and team collaboration. Its key features include real-time transcription of conversations, sentiment analysis to gauge the mood of discussions, live coaching for sales representatives, and predictive customer satisfaction (CSAT) scores to forecast client satisfaction. This platform serves a diverse clientele, from small businesses to large corporations, and operates on a subscription-based model. Dialpad distinguishes itself from competitors through its rapid product innovation and strong partnerships, such as its collaboration with the Sacramento Kings basketball team, which includes community initiatives like The Huddle Lab for young entrepreneurs. The company has received recognition from G2 in various categories, including Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Dialpad's goal is to leverage AI to improve customer service and sales effectiveness.

Company Stage

Late Stage VC

Total Funding

$437.7M

Headquarters

San Ramon, California

Founded

2011

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-3%

2 year growth

-3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Dialpad's acquisition of Surfboard enhances its workforce management capabilities.
  • Recognition as Google Cloud Technology Partner of the Year boosts Dialpad's credibility.
  • Launch of business-specific AI models provides a competitive edge in sales conversations.

What critics are saying

  • Emerging AI-driven platforms could erode Dialpad's market share.
  • Integration challenges from Surfboard acquisition may disrupt operations.
  • Rapid AI advancements could render Dialpad's offerings obsolete if not updated.

What makes Dialpad unique

  • Dialpad offers real-time transcription and sentiment analysis, enhancing customer interactions.
  • Its AI-powered platform supports sales, customer engagement, and team collaboration effectively.
  • Dialpad's continuous innovation and fast feature releases set it apart from competitors.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Phone/Internet Stipend

Gym Membership

Professional Development Budget