Field Service Supervisor

Company Overview

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, turboexpanders, services, and solutions for liquefied natural gas  (LNG), liquid hydrogen (LH2), and industrial gases industries.  Applications include fueling stations, marine engines, peak shaving, power generation, virtual pipelines, carbon capture, geothermal power, and well simulation.  We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Toyoko, Japan, with $1.5B in annual revenue, 8,000+ employees worldwide and publicly traded on the Toyoko Stock Exchange.

Job Overview

The Field Service Supervisor is responsible for leading and managing the internal service technicians, who deploy to customer sites to perform maintenance and emergency repairs on cryogenic fuel systems to include liquefied natural gas (LNG) and liquid hydrogen (LH2).  The ideal candidate is well organized, able to maintain maintenance schedules, possesses sound administrative skills and solid technical knowledge, and above all, Customer Service driven.  The candidate is also responsible for training staff personnel to ensure Nikkiso’s customers receive top quality service and repair.

Annual Salary - $77,070 - $138,765

Responsibilities

The ideal candidate responsibilities include but are not limited to the following:

• Managing daily workload of the service department personnel.
• Work closely with service personnel to ensure maintenance is performed on-time and according to the maintenance schedule.
• Create maintenance schedule for the calendar year and publish it to the customers prior to the end of November each year.
• Work closely with finance department to ensure customer billing is submitted on-time and follow up with customers to ensure payments are made within contractual requirements.
• Ensure maintenance department is staffed appropriately to handle the maintenance contracts.
• Ensure the maintenance department is trained appropriately to provide the best quality of service to Nikkiso customers.
• Provides technical support to maintenance personnel while in the field supporting routine maintenance and after-hours emergency repairs.
• Obtaining customer feedback on technician performance and developing an action plan to resolve identified deficiencies.
• Write proposals and prices requested work from customers requesting out of scope work.
• Grow the maintenance department through bidding maintenance contracts for new customers.
• Fosters a culture of safety first and trains technicians in cryogenic hazards, high pressure systems, lock-out/tag-out, and proper de-energizing of electrical and pressurized systems.

Supervisory Responsibility

This position has direct supervisory responsibilities and will be overseeing all employees within the Field Service Department.

Qualifications

The ideal candidate must possess the following:

• Strong leadership skills
• Outstanding organizational skills
• Have worked with cryogenic systems for a minimum of 3-years
• High School Diploma or GED
• Work well with others and foster teamwork
• Proven outstanding customer service

EEOC Statement

Nikkiso is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.