Full-Time

Mid-Market Onboarding Consultant

International

Posted on 5/16/2024

Toast

Toast

5,001-10,000 employees

Cloud-based restaurant management solutions

Hardware
Consumer Software

Mid

Vancouver, BC, Canada

Required Skills
Sales
Communications
Requirements
  • 3+ years experience in a project management or implementation role working with cross-functional teams and managing multiple priorities.
  • Ability to manage ambiguity and operate independently.
  • Comfortable working in a fast-paced environment.
  • Self-starter with a growth mindset.
  • Excellent communication (written & verbal) and influencing skills.
  • Strong time management skills and the ability to prioritize effectively.
  • Strong presentation skills.
  • Strong values and high personal integrity.
  • Ability to explain technical terms to non-tech savvy customers.
  • Proven ability to manage customer relationships with differing levels of influence.
Responsibilities
  • Serve as the main point of contact for customers post-booking by Sales.
  • Manage a book of business consisting of multiple brands with varying timelines simultaneously.
  • Drive customers through the completion of their rollout with Toast by creating and executing a detailed rollout plan.
  • Ensure all installation dates are scheduled and customer timelines are met.
  • Transition clients smoothly into the post-onboarding phase of the customer journey.
  • Use all Toast resources to find solutions for customers during the onboarding phase.

Toast provides a cloud-based platform for restaurants, offering point of sale, guest marketing, digital ordering & delivery, and payroll & HR solutions. The company leverages powerful software and restaurant-grade hardware, utilizing cloud technology for seamless integration and efficiency.

Company Stage

Series F

Total Funding

$1.2B

Headquarters

Boston, Massachusetts

Founded

2011

Growth & Insights
Headcount

6 month growth

3%

1 year growth

11%

2 year growth

55%

Benefits

Peer Nominated Toastie Awards

Professional Development Reimbursement Program

Sabbatical

Unlimited Vacation & Flexible Work Hours

Medical, Dental, & Vision Coverage + Wellness Stipend

Commitment to Employee Wellness