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PDS Health

Integrated healthcare support company

Healthcare Coordinator

Full-TimeDeadline 8/22/27
$18 - $26.50/hr
Entry
Bristow, VA, USA
In PersonTravel might be required between offices.
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • A high school diploma or general education degree (GED) is required.
  • Travel might be required between offices.
  • Knowledge of office practices, technology applications, and patient insurance is required.
  • The candidate should be self-motivated and reliable, capable of working independently and as part of a team.
  • The candidate must be able to multitask effectively without compromising work quality.
  • The candidate must be able to handle and maintain patient-record confidentiality.
  • The candidate should be organized and detail-oriented and able to work in a fast-paced environment.
Responsibilities
  • Partner with supported dentists to gain patients' financial commitment to begin the diagnosed course of treatment.
  • Use the PDS system and tools proficiently to assist patients in making decisions suited to their wants and needs.
  • Complete the Healthcare Coordinator handoff in partnership with each clinician for every exam patient.
  • Serve as a subject matter expert on available financial options so patients can choose treatment that fits their budget.
  • Professionally address common patient objections to starting treatment.
  • Obtain necessary insurance pre-authorizations before treatment when required.
  • Support the Comprehensive Care Model in the offices and through referrals outside the office.
  • Participate in daily morning huddles, monthly team meetings, and other required meetings.
  • Understand business imperatives and how the role affects metrics and results.
  • Make decisions consistent with the PDS Brand framework.
  • Understand the Mouth Body Connection and support clinical excellence through comprehensive patient care.
  • Maintain a professional appearance and demeanor in accordance with company policies and interact professionally and respectfully.
  • Comply with company policies and state, federal, and other regulatory requirements.
  • Perform other assigned duties and responsibilities.
Desired Qualifications
  • Prior coursework or on-the-job training in dentistry, insurance, or business is preferred.
  • Results-oriented approach, including setting realistic goals, meeting commitments, prioritizing daily work, and persisting to achieve results.
  • Patient-advocacy approach, including flexibility, adaptability, empathy, and ethical conduct.
  • Process-focused approach, including data-driven decision-making, attention to detail, organization, knowledge of operational processes, and computer proficiency.
  • Financial acumen, including understanding profit drivers, using metrics, building financial understanding among team members and clinicians, and understanding local market drivers and competition.
  • Influencing ability, including active listening and observing behavior and creating a shared need for change.
  • Excellent interpersonal, oral, and written communication skills.

About the company

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PDS Health

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PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.

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