Services Workforce Planning Associate

Position Summary

We are looking for a detail-oriented and analytical Workforce Management (WFM) Associate to support our Services Hub's workforce planning activities. In this role, you will help align staffing with workload and service commitments by maintaining accurate schedules, tracking attendance and adherence, and preparing reliable operational data and standard reports. This is an exciting opportunity for entry-level professionals or fresh graduates with strong analytical skills to build foundational expertise in workforce planning, scheduling, and real-time operations support.

Key Responsibilities

• Schedule Maintenance: Update and manage employee schedules, shift assignments, break plans, shift swaps, overtime, and approved leave in designated WFM tools in accordance with established guidelines.

• Attendance & Adherence Tracking: Record and validate attendance, absences, lateness, overtime, and schedule adherence results; identify discrepancies and escalate unresolved items to leadership.

• Real-Time Workforce Support: Monitor service queues, staffing coverage, schedule adherence, and operational movements during assigned shifts, promptly alerting senior team members to risks or capacity gaps.

• Data Preparation & Validation: Collect, clean, consolidate, and validate workload volumes, handling time, staffing, shrinkage, and attendance data used for workforce forecasts and capacity reviews.

• Standard Reporting: Prepare accurate daily and weekly workforce reports using approved templates, completing quality checks and submitting outputs within agreed timelines.

• Request Handling & Documentation: Respond to routine employee and operations queries regarding schedules, leave, and attendance while maintaining audit trails, trackers, and process documentation.

• Education: Bachelor’s degree in Business, Statistics, Industrial Engineering, Finance, Operations Management, or a related field.
• Experience: At least 1 to 2 years of experience in workforce management, scheduling, reporting, analytics, or operations support. 
• Non-Negotiables (Must-Haves):
  • Working knowledge of Microsoft Excel (basic formulas, sorting, filtering, and data formatting; pivot tables and lookup functions are an advantage).
  • Good written and spoken English communication skills.
  • Ability and willingness to work in shifts or flexible hours when business requirements call for coverage.
  • Nice-to-Haves / Advantages: Exposure to WFM platforms, reporting tools, Power BI, Power Query, automation, or AI-enabled productivity tools.

• Schedule: Monday to Friday, hybrid arrangement with 3 days on-site per week (shift-based or flexible hours when business requirements call for workforce coverage).

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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