Interstate Batteries

Distributes replacement batteries through dealer networks

National Accounts Service Specialist

Customer SupportConfirmed live in the last 24 hours

Full-timeDallas, TX, USANo salary listed

About the Job

Requirements

A college degree or equivalent work experience is required.
At least three years of related experience is required.
Proficiency in Microsoft Office applications is required.
Ability to recognize critical problems is required.
Ability to identify strategic methods for improving systems and controls issues is required.
Good analytical skills are required.
Attention to detail is required.
Ability to multitask and prioritize is required.
Excellent verbal and written communication skills are required.
Ability to work independently with self-discipline is required.
Willingness to travel occasionally, such as for semi-annual program reviews, is required.
Ability to sustain a seated posture for prolonged periods and use a personal computer and telephone for prolonged periods is required.

Responsibilities

Provide customer service to external and internal customers.
Serve as the primary support contact for corporate and regional customers and distributor partners.
Partner with sales and account executive or management teams to manage and support customer program specifics and expectations.
Coordinate with account headquarters and servicing distributors to meet service levels and process transactions promptly.
Monitor day-to-day operations and account program specifics, identify improvement opportunities, and work with account executives, managers, and IT or internal support on implementation as needed.
Maintain accurate dealer records in all systems, including additions, updates, terminations, and mass reconciliations.
Coordinate dealer updates and servicing needs with distributors.
Resolve order errors and modifications, delivery ticket inquiries, proof-of-delivery requests, undelivered orders, and related transactional issues.
Monitor open orders and contact distributors about incomplete deliveries, with emphasis on deliveries delayed more than 10 days.
Coordinate with cross-functional teams to ensure on-time, in-full product delivery and resolve issues, delivery discrepancies, and delinquencies.
Communicate distributor support needs to business consultants or regional managers as needed.
Work with IT or internal support to address program defects and system issues.
Assist with new account launches as assigned, including system testing before launch.
Use the customer service management tool to track and measure incoming and outgoing inquiries.
Serve as the subject matter expert on account support processes and collaborate with the distributor group, supply chain management, finance, and other teams to resolve issues.
Establish standards within the role's processes and account or distributor programs to improve interdepartmental efficiency.
Own and drive customer relationships and satisfaction by communicating customer needs, issues, and service expectations to account executives, managers, and the distributor group.

Desired Qualifications

Familiarity with the battery business and products is preferred.
Familiarity with Interstate distributor operations is preferred.

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.

be your best self

At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!

Purpose of Job:

Serving as the Customer Service pillar of our Enterprise system, the Account Specialist supports all of Interstate’s accounts, their local Dealers/Stores, our Account Executives/Managers, Distributor partners, and other cross-functional teams. The Specialist role serves as a critical element to keeping our accounts functioning efficiently and ensuring all transactions and service needs are met with high standards.

Account Specialist Overview:

Be the model and expert on providing world class service levels to all customers, both externally and internally.
Primary support contact for IB’s Corporate and Regional customers and Distributor partners.
Direct partnership with Sales and Account Executive/Management teams to effectively manage and support the customers program specifics and support expectations.
Work with Account headquarters and servicing Distributors to ensure service levels are met and transactions are processed timely.
Proactively monitor and assess day-to-day operations and account program specifics to identify areas of opportunity for improvements and work with the Account Executive/Managers and IT/Internal Support on implementation as needed.
Maintain accurate Dealer records in all systems with regards to additions, updates, terminations, and mass reconciliations.
Coordinate Dealer updates and servicing needs with Distributors.
Transactional and tactical support regarding order errors and modifications, delivery ticket inquiries and resolutions, proof of deliveries, undelivered orders, etc.
Monitor open orders and contact Distributors regarding incomplete deliveries, emphasizing on those with delivery status of 10-day-plus aging.
Continuous coordination with cross-functional teams to ensure product is being delivered on-time (OTIF), issues are resolved, delivery discrepancies and delinquencies are addressed, etc.
Facilitate communications to Business Consultant/Regional Managers for Distributor support as needed.
Work with IT and/or Internal Support regarding program defects and system issues.
Assist with new account launches as assigned/needed, including system testing prior to launch.
Utilize CSM tool to track and measure all incoming and outgoing inquiries.
Serve as the Subject Matter Expert (SME) on Account Support processes while working cross-functionally with the Distributor Group, SCM, Finance, and other teams to resolve issues.
Initiate standards within your own processes, and as it relates to each account program or Distributor, for interdepartmental efficiencies.
The ideal candidate will own and drive customer relations and satisfaction by delivering world class service with Excellence, while also taking the lead on communicating with Account Executive/Managers and the Distributor Group regarding our customer’s needs, issues, and service expectations.

Qualifications:

College degree or equivalent work experience
Minimum three (3) years related experience
Proficient in MS Office Applications
Discernment to recognize critical problems
Creative ability to identify strategic methods for improving systems and controls issues
Good analytical skills
Detail oriented
Team Player
Ability to multi-task and prioritize
Excellent verbal and written communication skills
Self-starter/self-disciplined
Familiarity with battery business and products preferred
Familiarity with Interstate Distributor operations preferred
Willingness to travel occasionally (e.g. semi-annual program reviews)

Work Environment:

Require minimal supervision
Ability to sustain posture in a seated position for prolonged periods of time
Prolonged use of personal computer & telephone - 90%

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.

About the Company

Interstate Batteries

Distributes replacement batteries through dealer networks

Interstate Batteries is a battery brand and distribution company serving vehicle owners, repair businesses and commercial customers. It sells replacement batteries through wholesale distributors, independent dealers and All Battery Center stores, combining a business-to-business supply channel with consumer retail access. Its enterprise includes battery distribution, the Interstate Batteries Recycling subsidiary and the All Battery Center business. Dealer services include route delivery, consignment inventory management, stock rotation and collection of used batteries, supporting both product supply and recovery. Founded in 1952, Interstate Batteries is headquartered in Dallas, Texas, United States.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Dallas, TX
Founded: 1952

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